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Administrative and Support Services

Overview

Snapshot

Employed
415,300
Past Growth
-0.2%
Future Growth
6.4%
Weekly Earnings
$1,050
Workforce Share
3.0%
Full-Time Share
59.8%
Female Share
50.8%
Average Age
41
About this data

Summary

Around 3% of workers have their main job in the Administrative and Support Services industry.

Businesses in this industry are mainly involved in support activities like:

  • office administration
  • hiring and placing personnel for others
  • preparing documents
  • taking orders for clients by telephone
  • providing credit reporting or collecting services
  • arranging travel and tours.

On-the-job training is common, almost half of workers do not have post-school qualifications. Although, 30% have a VET qualification and 21% have a university qualification.

More than half of those with their main job in this industry are employed full-time.

Average earnings are $1,050 per week, lower the all industries average of $1,250.

Employment

Employment in the Administrative and Support Services industry grew over the 20 years to February 2023.

The number of workers:

  • fell by 48,800 (or 10.5%) over the last quarter
  • grew by 3,400 (or 0.8%) over the last year.

Quarterly employment, Administrative and Support Services

Source: ABS, Labour Force Survey, Detailed, February 2023, seasonally adjusted.


Outlook

Employment in Administrative and Support Services is projected to grow by 28,800 (or 6.4%) over the five years to November 2026.

Employment levels, past and projected, Administrative and Support Services

Source: ABS, Labour Force Survey, Detailed, November 2021, seasonally adjusted and Jobs and Skills Australia, 2021 Employment projections for the five years to 2026.


Sectors

Building Cleaning, Pest Control and Gardening Services is the largest sector in the Administrative and Support Services industry, employing 52.9% of workers.

Employment by sector, Administrative and Support Services

Source: ABS, Labour Force Survey, Detailed, F, seasonally adjusted.


Occupations

Largest employing occupations

Commercial Cleaners is the largest employing occupation in the Administrative and Support Services industry.

The 10 largest employing occupations are shown below. The table shows:

  • the number employed in all industries
  • the number employed in this industry
  • the proportion employed in this industry.

Some occupations are common across a number of industries.

Largest employing occupations, Administrative and Support Services industry

ANZSCO Code Occupation title

Employment
(all industries)

 Employment
(this industry)		 Proportion employed in this industry
8112 Commercial Cleaners 164,600 82,800 50%
8113 Domestic Cleaners 36,300 31,900 88%
2231 Human Resource Professionals 79,700 31,500 40%
3622 Gardeners 80,200 27,800 35%
5311 General Clerks 288,700 13,200 5%
8414 Garden and Nursery Labourers 32,300 10,800 33%
4516 Tourism and Travel Advisers 13,600 10,600 78%
1493 Conference and Event Organisers 24,300 9,200 38%
8321 Packers 67,100 8,100 12%
1323 Human Resource Managers 84,700 7,700 9%

Source: ABS Labour Force Survey, four quarter average, 2021.

Related occupations

The Administrative and Support Services industry employs workers in a range of occupations.

The table below shows related occupations by ANZSCO Skill Level (Skill Level 1 is the highest skill level). This includes occupations that:

  • contribute a large share of industry employment (account for at least 3% of industry employment)
  • have a large share of workers in this industry (at least 5% of workers in an occupation).

These thresholds were used as a guide only and a number refinements were made to the list of occupations included.

The table shows the total number of people employed in each occupation as well as the number and proportion employed in this industry at the time of the 2016 ABS Census.

  • In most cases, 6-digit ANZSCO occupations are shown. This is the most detailed level of ANZSCO.
  • 4-digit occupations are shown where the ANZSCO classification system only has one valid 6-digit occupation.
  • The 4-digit employment figures will differ from the figures shown in the Largest employment occupations table above because the figures have come from different data sources.

Expand or collapse each Skill Level button to view related occupations.

Occupations related to Administrative and Support Services industry, by skill level

ANZSCO code Occupation title Employment
(all industries)		 Employed
(this industry)		 Proportion employed in this industry
223112 Recruitment Consultant 26,234 16,814 64%
1323 Human Resource Manager 43,993 3,710 8%
223111 Human Resource Adviser 24,183 2,636 11%
1111 Chief Executive or Managing Director 52,650 2,498 5%
111211 Corporate General Manager 47,951 2,215 5%
272111 Careers Counsellor 2,065 321 16%
212212 Book or Script Editor 1,254 69 6%
222211 Financial Market Dealer 1,274 49 4%
272313 Organisational Psychologist 441 40 9%

Source: Based on ABS Census 2016, Customised Report.

ANZSCO code Occupation title Employment
(all industries)		 Employed
(this industry)		 Proportion employed in this industry
5121 Office Manager 109,391 5,574 5%
1493 Conference and Event Organiser 19,769 5,072 26%
521211 Secretary (General) 32,035 3,604 11%
149999 Hospitality, Retail and Service Managers nec 19,078 2,104 11%
149913 Facilities Manager 16,717 1,488 9%
142116 Travel Agency Manager 1,727 1,437 83%
149212 Customer Service Manager 32,559 1,379 4%
411712 Disabilities Services Officer 6,421 1,176 18%
511111 Contract Administrator 17,579 838 5%
4314 Hotel Service Manager 7,195 478 7%
149211 Call or Contact Centre Manager 2,965 366 12%

Source: Based on ABS Census 2016, Customised Report.

ANZSCO code Occupation title Employment
(all industries)		 Employed
(this industry)		 Proportion employed in this industry
451612 Travel Consultant 19,653 17,248 88%
362211 Gardener (General) 28,313 14,606 52%
362212 Arborist 5,186 3,060 59%
451412 Tour Guide 4,456 2,086 47%
362213 Landscape Gardener 19,363 1,414 7%
3623 Greenkeeper 12,002 851 7%
541111 Call or Contact Centre Team Leader 2,228 328 15%
399516 Sound Technician 2,760 199 7%
599213 Court Orderly 1,223 77 6%

Source: Based on ABS Census 2016, Customised Report.

ANZSCO code Occupation title Employment
(all industries)		 Employed
(this industry)		 Proportion employed in this industry
5311 General Clerk 208,596 9,406 5%
541112 Call or Contact Centre Operator 28,112 4,658 17%
841913 Pest Controller 5,124 4,579 89%
4231 Aged or Disabled Carer 129,712 3,256 3%
5993 Debt Collector 7,275 2,324 32%
5513 Payroll Clerk 24,596 2,301 9%
7213 Forklift Driver 44,420 2,004 5%
532111 Data Entry Operator 37,405 1,820 5%
423312 Nursing Support Worker 35,745 885 2%
5994 Human Resources Clerk 10,349 756 7%
532113 Word Processing Operator 6,071 729 12%
811611 Carpet Cleaner 2,778 632 23%
423313 Personal Care Assistant 28,650 541 2%
451611 Tourist Information Officer 1,398 481 34%
532112 Machine Shorthand Reporter 1,227 423 34%
423311 Hospital Orderly 12,330 379 3%
721111 Agricultural and Horticultural Mobile Plant Operator 7,841 332 4%
421113 Nanny 7,176 319 4%
731212 Charter and Tour Bus Driver 2,028 239 12%
8216 Railway Track Worker 3,936 186 5%
839312 Product Grader 1,591 130 8%
599916 Facilities Administrator 2,837 128 5%
721916 Streetsweeper Operator 511 127 25%
841313 Tree Faller 547 114 21%
599514 Noxious Weeds and Pest Inspector 1,021 107 10%
841311 Forestry Worker 1,055 46 4%

Source: Based on ABS Census 2016, Customised Report.

ANZSCO code Occupation title Employment
(all industries)		 Employed
(this industry)		 Proportion employed in this industry
8112 Commercial Cleaner 122,644 54,662 45%
8113 Domestic Cleaner 34,823 29,137 84%
841411 Garden Labourer 18,123 9,348 52%
811411 Commercial Housekeeper 25,413 4,706 19%
8993 Handyperson 29,283 3,253 11%
811412 Domestic Housekeeper 5,460 2,587 47%
811612 Window Cleaner 2,811 2,579 92%
811699 Cleaners nec 4,672 2,258 48%
832113 Fruit and Vegetable Packer 5,956 1,423 24%
899999 Labourers nec 14,039 1,343 10%
639411 Ticket Seller 15,248 1,280 8%
6393 Telemarketer 6,404 1,268 20%
821111 Builder's Labourer 36,629 1,194 3%
561912 Meter Reader 1,860 1,168 63%
832199 Packers nec 10,859 806 7%
899922 Trolley Collector 1,965 718 37%
899923 Road Traffic Controller 9,186 557 6%
811511 Laundry Worker (General) 10,026 529 5%
8991 Caretaker 5,932 524 9%
832112 Container Filler 2,333 376 16%
841999 Farm, Forestry and Garden Workers nec 3,847 278 7%
891111 Freight Handler (Rail or Road) 6,374 245 4%
839999 Factory Process Workers nec 2,249 231 10%
899913 Crossing Supervisor 5,424 204 4%
5616 Switchboard Operator 3,117 193 6%
639111 Model 562 148 26%
8996 Recycling or Rubbish Collector 2,109 106 5%
839918 Recycling Worker 1,800 100 6%
899921 Ticket Collector or Usher 2,595 93 4%
811512 Drycleaner 2,138 74 3%
832111 Chocolate Packer 429 57 13%
561913 Parking Inspector 845 47 6%
811513 Ironer or Presser 806 45 6%
841911 Hunter-Trapper 213 17 8%

Source: Based on ABS Census 2016, Customised Report.


Data Downloads

Industry profile data

This file contains data for all 19 industries to make comparing industry data easy. Information available includes:

  • Industry snapshot data
  • Industry employment (20-year time series)
  • Industry employment projections
  • Industry sector employment
  • Top employing occupations by industry
Excel document
Industry Profile Data February 2023

(95 Kb)

Download

Occupations related to each Industry, by Skill Level

This spreadsheet lists occupations that are related to each industry by ANZSCO Skill Level.

Excel document
Related Occupations By Skill Level

(251 Kb)

Download

Useful links

Australian and New Zealand Standard Industrial Classification (ANZSIC) 

The ANZSIC provides a basis for the standardised collection, analysis and dissemination of economic data on an industry basis for Australia and New Zealand. The ANZSIC is a hierarchical industry classification with four levels, namely Divisions (the broadest level), Subdivisions, Groups and Classes (the finest level).

There are 19 Division level industries, most industry data on LMI are displayed at this level. Division level industries provide a broad overall picture of the economy and this level is most suitable for the publication of summary tables in official statistics. 

The Subdivision, Group and Class levels provide increasingly detailed dissections of these categories for the compilation of more specific and detailed statistics. The sector data on LMI is at the Group level. 

For more information on the ANZSIC visit the ABS website. 


Industry links

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