Business Machine Mechanics
Business Machine Mechanics install, maintain and repair electronic business equipment such as multi-function devices, photocopiers, scanners, fax machines and cash registers.
Also known as: Office Equipment Technician or Office Machine Technician.
Specialisations: Photocopier Technician.
A certificate III in business equipment servicing is usually needed to work as a Business Machine Mechanic.
Examines and tests machines, equipment, instruments and control systems to diagnose faults.
Adjusts, repairs and replaces worn or defective parts and wiring to maintain machines, equipment and instruments.
Reassembles, test operates and adjusts equipment.
Advises users of correct operating procedures to prevent malfunctions.
Monitors radio traffic as well as transmitting and receiving voice messages.
Installs electronic instruments and control systems.
Applies knowledge of electrical, electronic, mechanical, hydraulic and pneumatic principles in commissioning and maintaining control systems.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Electronics Trades Workers, under the outlook section.
Earnings and hours
Around 91% of people employed as Business Machine Mechanics work full-time hours, in all their jobs combined. This is 25 percentage points above the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Business Machine Mechanics work in industries like:
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Business Machine Mechanics||All Jobs Average|
Around 67% of Business Machine Mechanics live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - South East
- Sydney - Inner South West
- Melbourne - West
- Melbourne - Outer East
- Sydney - South West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Business Machine Mechanics is 46 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 3% of the workforce. This is 45 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Business Machine Mechanics||All Jobs Average|
|65 and Over||3.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A certificate III in business equipment servicing is usually needed to work as a Business Machine Mechanic.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Electrotechnology VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Business Machine Mechanics||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.0||10.1|
|Year 10 and below||7.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Electronics Trades Workers who are reliable, work well in a team and have a strong work ethic.
Skills can be improved through training or experience.
Figuring out why a machine or system went wrong and working out what to do about it.
45%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Thinking about the pros and cons of different ways to solve a problem.
Fixing machines or systems.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
Deciding on the kind of tools and equipment needed to do a job.
43%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Talking to others.
Managing your own and other peoples' time to get work done.
Being able to use what you have learnt to solve problems now and again in the future.
Keeping track of how well work is progressing so you can make changes or improvements.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Understanding why people react the way they do.
Writing things for co-workers or customers.
Maintaining equipment and deciding what maintenance will be needed in the future.
41%Coordination with others
Being adaptable and coordinating work with other people.
Looking for ways to help people.
37%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Installing equipment, machines, wiring, or programs.
These are important topics, subjects or knowledge areas.
76%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
56%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Machines and tools, including their designs, uses, repair, and maintenance.
48%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
English language including the meaning and spelling of words, rules of composition, and grammar.
33%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Arithmetic, algebra, geometry, calculus, or statistics.
23%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
The physical laws of matter, motion and energy, and how they interact through space and time.
Moving people or goods by air, rail, sea, or road.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
20%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
20%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
19%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
16%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
13%Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
12%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Workers use these physical and mental abilities..
See details that are up-close (within a few feet).
Communicate by speaking.
Listen to and understand what people say.
Imagine how something will look after it is moved around or changed.
Put together small parts with your fingers.
Read and understand written information.
Keep your hand or arm steady.
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Quickly change the controls of a machine, car, truck or boat.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Quickly move your hand to grasp, manipulate, or assemble objects.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Come up with different ways of grouping things.
Notice differences between colours, including shades of colour and brightness.
Pay attention to something without being distracted.
Write in a way that people can understand.
Speak clearly so others can understand you.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Identify and understand the speech of another person.
These are kinds of activities workers regularly do in this job.
73%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
70%Working with electronic equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing electronic devices and equipment.
69%Making decisions and solving problems
Using information to work out the best solution and solve problems.
61%Working with mechanical equipment
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment.
60%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
57%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
57%Researching and investigating
Looking for, getting and understanding different kinds of information.
55%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
53%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
53%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
53%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
Using your own ideas for developing, designing, or creating something new.
50%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
47%Controlling equipment or machines
Operating machines or processes either directly or using controls (not including computers or vehicles).
47%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
44%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
41%Making sense of information and ideas
Looking at, working with, and understanding data or information.
38%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
38%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
27%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Talk on the telephone.
91%Freedom to make decisions
Have freedom to make decision on your own.
Use electronic mail.
89%Indoors, heat controlled
Work indoors with access to heating or cooling.
Have freedom to decide on tasks, priorities, and goals.
Talk with people face-to-face.
Work to strict deadlines.
85%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
84%Contact with the public
Work with customers or the public.
82%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
81%Frequent decision making
Frequently make decisions that impact other people.
80%Being exact or accurate
Be very exact or highly accurate.
78%Spend time standing
Spend time standing at work.
74%Impact of decisions
Make decisions that have a large impact on other people.
73%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Work with people in a group or team.
70%Physically close to people
Work physically close to other people.
Deal with conflict or disagreements.
64%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
64%Cramped work space
Work in an awkward position or in cramped work spaces.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 49-2011.00 - Computer, Automated Teller, and Office Machine Repairers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Occupation profiles data are available for download.
The Employment Projections are available for download.