Doorpersons and Luggage Porters
Overview
Snapshot
Summary
Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.
Tasks
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Escorts guests or residents to their rooms.
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Assists with baggage.
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Advises guests or residents of in-house facilities and local attractions.
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Receives and distributes mail, telegrams, packages and messages to rooms.
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Delivers newspapers to rooms and lounges.
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May clean patrons' shoes and arrange cleaning and laundering of clothing.
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Runs errands as directed.
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May clean public areas.
Characteristics
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Vocational Education and Training (VET)
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Informal or on-the-job
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Practical
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Administrative
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Light
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Medium
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Heavy
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Hospitality Workers, under the outlook section.
Earnings and hours
Working arrangements
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Around 46% of people employed as Doorpersons and Luggage Porters work full-time hours, in all their jobs combined. This is 20 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Most Doorpersons and Luggage Porters work in the Accommodation and food services industry. They are also employed in industries like:
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Doorpersons and Luggage Porters | All Jobs Average |
---|---|---|
NSW | 39.1 | 31.6 |
VIC | 22.8 | 25.6 |
QLD | 17.9 | 20.0 |
SA | 5.6 | 7.0 |
WA | 9.5 | 10.8 |
TAS | 2.3 | 2.0 |
NT | 1.8 | 1.0 |
ACT | 0.9 | 1.9 |
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Around 72% of Doorpersons and Luggage Porters live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Doorpersons and Luggage Porters is 32 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 14% of the workforce. This is 34 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Doorpersons and Luggage Porters | All Jobs Average |
---|---|---|
15-19 | 6.0 | 5.0 |
20-24 | 23.4 | 9.3 |
25-34 | 24.4 | 22.9 |
35-44 | 14.4 | 22.0 |
45-54 | 13.0 | 21.6 |
55-59 | 5.7 | 9.0 |
60-64 | 6.8 | 6.0 |
65 and Over | 6.4 | 4.2 |
Median Age | 32 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not essential to work as a Doorperson or Luggage Porter. Although some workers have a Vocational Education and Training (VET) qualification in a related area like hospitality.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Doorpersons and Luggage Porters | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 2.7 | 10.1 |
Bachelor degree | 15.6 | 21.8 |
Advanced Diploma/Diploma | 10.0 | 11.6 |
Certificate III/IV | 16.6 | 21.1 |
Year 12 | 37.1 | 18.1 |
Year 11 | 5.1 | 4.8 |
Year 10 and below | 12.8 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
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Skills
Skills can be improved through training or experience.
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46%
Serving othersLooking for ways to help people.
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36%
Active listeningListening to others, not interrupting, and asking good questions.
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36%
Coordination with othersBeing adaptable and coordinating work with other people.
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36%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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36%
Reading comprehensionReading work related information.
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34%
Social perceptivenessUnderstanding why people react the way they do.
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34%
SpeakingTalking to others.
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34%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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32%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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32%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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32%
InstructingTeaching people how to do something.
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30%
Time managementManaging your own and other peoples' time to get work done.
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29%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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29%
Learning strategiesFiguring out the best way to teach or learn something new.
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27%
Operation and controlControlling equipment or systems.
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27%
Operation monitoringWatching gauges, dials, or other indicators to make sure a machine is working properly.
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27%
WritingWriting things for co-workers or customers.
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25%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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25%
NegotiationBringing people together and trying to sort out their differences.
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25%
PersuasionTalking people into changing their minds or their behaviour.
Knowledge
These are important topics, subjects or knowledge areas.
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59%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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43%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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43%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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35%
TransportationMoving people or goods by air, rail, sea, or road.
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35%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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31%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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29%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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28%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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27%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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25%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
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24%
GeographyDescribing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
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23%
Sociology and anthropologyGroup behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
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21%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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21%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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21%
Philosophy and theologyPhilosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
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20%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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19%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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18%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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16%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
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11%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
Abilities
Workers use these physical and mental abilities..
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57%
Static strengthLift, push, pull, or carry things.
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54%
Oral expressionCommunicate by speaking.
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48%
Trunk strengthUse your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
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48%
Speech recognitionIdentify and understand the speech of another person.
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46%
Extent flexibilityBend, stretch, twist, or reach with your body, arms, and/or legs.
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45%
Speech claritySpeak clearly so others can understand you.
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43%
Oral comprehensionListen to and understand what people say.
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43%
Selective attentionPay attention to something without being distracted.
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41%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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41%
StaminaExercise for a long time without getting winded or out of breath.
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39%
Far visionSee details that are far away.
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39%
Near visionSee details that are up-close (within a few feet).
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37%
Multilimb coordinationUse your arms and/or legs at the same time while sitting, standing, or lying down.
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37%
MultitaskingDo two or more things at the same time.
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37%
Whole body coordinationMove your arms, legs, and body together.
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36%
Auditory attentionPay attention to a certain sound when there are other distracting sounds.
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36%
Control precisionQuickly change the controls of a machine, car, truck or boat.
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34%
Deductive reasoningUse general rules to find answers or solve problems logically.
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34%
Manual dexterityQuickly move your hand to grasp, manipulate, or assemble objects.
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32%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Activities
These are kinds of activities workers regularly do in this job.
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72%
Handling and moving objectsUsing hands and arms in handling, installing, positioning, moving and manipulating objects.
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60%
Building good relationshipsBuilding good working relationships and keeping them over time.
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58%
Doing physically active workUse your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
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51%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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49%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
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46%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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43%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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42%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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40%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
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40%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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39%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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38%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
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37%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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35%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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34%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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34%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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34%
Driving vehicles or equipmentRunning, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
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32%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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31%
Estimating amounts, costs and resourcesWorking out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
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28%
Leading and encouraging a teamEncouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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100%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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62%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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48%
HelpingWorking with people. Helping or providing service to others.
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43%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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14%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
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14%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
Values
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86%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
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62%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
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48%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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43%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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24%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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24%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Demands
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96%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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94%
Face-to-face discussionsTalk with people face-to-face.
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93%
Spend time standingSpend time standing at work.
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93%
TeamworkWork with people in a group or team.
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89%
Physically close to peopleWork physically close to other people.
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86%
Outdoors, exposed to weatherWork outdoors, exposed to the weather.
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84%
Walking and runningSpend time walking and running.
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83%
Frequent decision makingFrequently make decisions that impact other people.
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83%
Very hot or cold temperaturesWork in very hot or cold temperatures.
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81%
TelephoneTalk on the telephone.
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81%
Contact with the publicWork with customers or the public.
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80%
Freedom to make decisionsHave freedom to make decision on your own.
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78%
Making repetitive motionsSpend time making repetitive motions.
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78%
Angry or unpleasant peopleDeal with unpleasant, angry, or rude people.
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77%
Indoors, heat controlledWork indoors with access to heating or cooling.
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77%
Being exact or accurateBe very exact or highly accurate.
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77%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
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77%
Outdoors, under coverWork outdoors, under cover (e.g., in an open shed).
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76%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
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76%
In an enclosed vehicle or equipmentWork in a closed vehicle (e.g., car).
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.