Gaming Workers
Overview
Snapshot
Summary
Gaming Workers provide gaming services within casinos and other gambling establishments.
Also known as: Croupier.
Specialisations: Casino Gaming Inspector, Gaming Pit Boss.
Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.
Tasks
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ensuring that games operating in the casino pit run smoothly
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monitoring cash drops to cashiers and chip transactions
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observing incidents and settling disputes arising at gaming tables
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dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game
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checking that appropriate betting limit signs are in place
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checking playing cards
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verifying cash and colour chip change involving larger amounts with the casino gaming inspector
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advising patrons about the rules and etiquette of games
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counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total
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calculating and paying winning bets
Characteristics
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Vocational Education and Training (VET)
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Informal or on-the-job
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Practical
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Administrative
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Enterprising
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Sedentary
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Light
Outlook
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow very strongly
- is likely to reach 10,100 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Year | Employment |
---|---|
2011 | 3,400 |
2012 | 8,900 |
2013 | 10,000 |
2014 | 5,500 |
2015 | 7,600 |
2016 | 8,000 |
2017 | 5,000 |
2018 | 6,400 |
2019 | 6,900 |
2020 | 5,400 |
2021 | 8,600 |
2026 | 10,100 |
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Working arrangements
-
Around 57% of people employed as Gaming Workers work full-time hours, in all their jobs combined. This is 9 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,298 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,128
- 1 in 4 earn more than $1,608
Median hourly earnings are $40, this is similar to the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
Earnings | Gaming Workers | All Jobs Average |
---|---|---|
Full-Time Earnings | 1,298 | 1,593 |
Total Earnings | 0 | 0 |
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Industries
Main industries
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Most Gaming Workers work in the Arts and recreation services industry. They are also employed in industries like:
Source: ABS Labour Force Survey, annual average 2021.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Gaming Workers | All Jobs Average |
---|---|---|
NSW | 24.9 | 31.6 |
VIC | 36.8 | 25.6 |
QLD | 14.8 | 20.0 |
SA | 5.6 | 7.0 |
WA | 13.7 | 10.8 |
TAS | 1.7 | 2.0 |
NT | 1.2 | 1.0 |
ACT | 1.3 | 1.9 |
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Around 83% of Gaming Workers live in capital cities, compared with the all jobs average of 62%.
Victoria has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Gaming Workers is 33 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 43% of the workforce. This is 5 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Gaming Workers | All Jobs Average |
---|---|---|
15-19 | 3.0 | 5.0 |
20-24 | 18.3 | 9.3 |
25-34 | 32.9 | 22.9 |
35-44 | 21.0 | 22.0 |
45-54 | 16.2 | 21.6 |
55-59 | 5.1 | 9.0 |
60-64 | 2.4 | 6.0 |
65 and Over | 1.0 | 4.2 |
Median Age | 33 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Gaming Workers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 4.6 | 10.1 |
Bachelor degree | 17.2 | 21.8 |
Advanced Diploma/Diploma | 11.3 | 11.6 |
Certificate III/IV | 17.6 | 21.1 |
Year 12 | 36.4 | 18.1 |
Year 11 | 5.2 | 4.8 |
Year 10 and below | 7.7 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Gaming Workers who have good people skills, provide good customer service and are well presented.
Skills
Skills can be improved through training or experience.
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45%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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43%
Active listeningListening to others, not interrupting, and asking good questions.
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43%
Serving othersLooking for ways to help people.
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43%
InstructingTeaching people how to do something.
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41%
Social perceptivenessUnderstanding why people react the way they do.
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41%
SpeakingTalking to others.
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41%
Coordination with othersBeing adaptable and coordinating work with other people.
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41%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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41%
PersuasionTalking people into changing their minds or their behaviour.
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39%
NegotiationBringing people together and trying to sort out their differences.
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39%
WritingWriting things for co-workers or customers.
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37%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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37%
Time managementManaging your own and other peoples' time to get work done.
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36%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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36%
Reading comprehensionReading work related information.
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34%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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34%
Learning strategiesFiguring out the best way to teach or learn something new.
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32%
MathematicsUsing maths to solve problems.
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32%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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27%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Knowledge
These are important topics, subjects or knowledge areas.
-
65%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
-
42%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
-
31%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
-
29%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
-
23%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
21%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
-
21%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
-
20%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
18%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
-
17%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
-
16%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
-
15%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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15%
Sociology and anthropologyGroup behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
-
14%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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14%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
9%
Philosophy and theologyPhilosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
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9%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
-
7%
MechanicalMachines and tools, including their designs, uses, repair, and maintenance.
-
5%
TransportationMoving people or goods by air, rail, sea, or road.
-
4%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
Abilities
Workers use these physical and mental abilities..
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52%
Oral comprehensionListen to and understand what people say.
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50%
Oral expressionCommunicate by speaking.
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46%
Near visionSee details that are up-close (within a few feet).
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45%
Deductive reasoningUse general rules to find answers or solve problems logically.
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45%
Selective attentionPay attention to something without being distracted.
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45%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
-
45%
Speech recognitionIdentify and understand the speech of another person.
-
45%
Manual dexterityQuickly move your hand to grasp, manipulate, or assemble objects.
-
45%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
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43%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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43%
Speech claritySpeak clearly so others can understand you.
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43%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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43%
Working with numbersAdd, subtract, multiply, or divide.
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43%
Written comprehensionRead and understand written information.
-
41%
Finger dexterityPut together small parts with your fingers.
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39%
Far visionSee details that are far away.
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37%
MultitaskingDo two or more things at the same time.
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37%
Speed of recognitionQuickly make sense of and organize things you can see like letters, numbers, pictures, or other things.
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34%
Arm-hand steadinessKeep your hand or arm steady.
-
34%
Trunk strengthUse your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Activities
These are kinds of activities workers regularly do in this job.
-
64%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
-
61%
Building good relationshipsBuilding good working relationships and keeping them over time.
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53%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
-
51%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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51%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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50%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
-
49%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
-
49%
Doing physically active workUse your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
-
49%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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48%
Researching and investigatingLooking for, getting and understanding different kinds of information.
-
44%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
-
43%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
-
43%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
-
42%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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42%
Scheduling work and activitiesWorking out the timing of events, programs, and activities, as well as the work of others.
-
41%
Checking for errors or defectsInspecting equipment, structures, or materials for errors, problems or defects.
-
40%
Coordinating the work of a teamGetting members of a group to work together to finish a task.
-
38%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
-
36%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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31%
Leading and encouraging a teamEncouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
100%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
76%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
71%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
33%
HelpingWorking with people. Helping or providing service to others.
-
29%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
-
14%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
Values
-
71%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
67%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
52%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
45%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
33%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
33%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Demands
-
96%
Being exact or accurateBe very exact or highly accurate.
-
92%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
-
91%
Making repetitive motionsSpend time making repetitive motions.
-
90%
Indoors, heat controlledWork indoors with access to heating or cooling.
-
89%
Physically close to peopleWork physically close to other people.
-
88%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
-
85%
Angry or unpleasant peopleDeal with unpleasant, angry, or rude people.
-
85%
Loud or uncomfortable soundsBe exposed to noises and sounds that are distracting or uncomfortable.
-
83%
Spend time standingSpend time standing at work.
-
83%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
82%
TeamworkWork with people in a group or team.
-
79%
Contact with the publicWork with customers or the public.
-
78%
Face-to-face discussionsTalk with people face-to-face.
-
76%
Frequent decision makingFrequently make decisions that impact other people.
-
75%
Impact of decisionsMake decisions that have a large impact on other people.
-
74%
Bending or twisting your bodySpend time bending or twisting your body.
-
70%
Conflict situationsDeal with conflict or disagreements.
-
63%
CompetitionCompete with others, or be aware of competitive pressures.
-
59%
Exposure to contaminantsBe exposed to pollutants, gases, dust or odours.
-
56%
Lead or coordinate a teamLead others to do work activities.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3011.00 - Gaming Dealers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.