Keyboard Operators input and process text and data, and prepare, edit and generate documents for storage, processing, publication and transmission.
entering data and codes required to process information
retrieving, confirming and updating data in storage and keeping records of data input
taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
reading portions of transcripts during trials and other proceedings on request of Judges and other officials
reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
preparing reports, letters and similar material for publication and electronic transmission
sorting outgoing material and preparing documents for transmission
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to decline
- is likely to reach 45,800 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 53% of people employed as Keyboard Operators work full-time hours, in all their jobs combined. This is 13 percentage points below the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Median full-time earnings are $1,155 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,057
- 1 in 4 earn more than $1,399
Median hourly earnings are $30, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Keyboard Operators||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Keyboard Operators||All Jobs Average|
Around 65% of Keyboard Operators live in capital cities, compared with the all jobs average of 62%.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Keyboard Operators is 42 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 84% of the workforce. This is 36 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Keyboard Operators||All Jobs Average|
|65 and Over||4.5||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Keyboard Operator. Some workers have Vocational Education and Training (VET) qualifications in areas such as secretarial and clerical studies, keyboarding, business and management and information technology.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Business Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Keyboard Operators||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||4.0||10.1|
|Year 10 and below||16.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Keyboard Operators who are accurate, pay attention to detail and have strong computer literacy.
Skills can be improved through training or experience.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Talking to others.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
37%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Understanding why people react the way they do.
Teaching people how to do something.
36%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Keeping track of how well work is progressing so you can make changes or improvements.
Figuring out the best way to teach or learn something new.
34%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Being able to use what you have learnt to solve problems now and again in the future.
30%Coordination with others
Being adaptable and coordinating work with other people.
Using maths to solve problems.
Looking for ways to help people.
Bringing people together and trying to sort out their differences.
Talking people into changing their minds or their behaviour.
18%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
64%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
58%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English language including the meaning and spelling of words, rules of composition, and grammar.
Arithmetic, algebra, geometry, calculus, or statistics.
41%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
39%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
33%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
31%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
31%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
28%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Moving people or goods by air, rail, sea, or road.
24%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
20%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
17%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Machines and tools, including their designs, uses, repair, and maintenance.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
4%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Workers use these physical and mental abilities..
See details that are up-close (within a few feet).
Make fast, simple, repeated movements of the fingers, hands, and wrists.
Identify and understand the speech of another person.
Put together small parts with your fingers.
46%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Listen to and understand what people say.
Read and understand written information.
Communicate by speaking.
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Pay attention to something without being distracted.
Use general rules to find answers or solve problems logically.
See details that are far away.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
39%Speed of recognition
Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Write in a way that people can understand.
Do two or more things at the same time.
These are kinds of activities workers regularly do in this job.
72%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
69%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
68%Researching and investigating
Looking for, getting and understanding different kinds of information.
68%Building good relationships
Building good working relationships and keeping them over time.
65%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
64%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
58%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
53%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
50%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
50%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
45%Making sense of information and ideas
Looking at, working with, and understanding data or information.
42%Making decisions and solving problems
Using information to work out the best solution and solve problems.
41%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
Using your own ideas for developing, designing, or creating something new.
35%Explaining things to people
Helping people to understand and use information.
34%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
34%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
31%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
30%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
23%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
93%Being exact or accurate
Be very exact or highly accurate.
92%Spend time sitting
Spend time sitting at work.
Talk with people face-to-face.
Talk on the telephone.
87%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
86%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
84%Freedom to make decisions
Have freedom to make decision on your own.
Have freedom to decide on tasks, priorities, and goals.
Work to strict deadlines.
Work with people in a group or team.
74%Indoors, heat controlled
Work indoors with access to heating or cooling.
73%Lead or coordinate a team
Lead others to do work activities.
71%Responsible for outcomes
Take responsibility for the results of other people's work.
71%Contact with the public
Work with customers or the public.
70%Impact of decisions
Make decisions that have a large impact on other people.
Compete with others, or be aware of competitive pressures.
67%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
67%Frequent decision making
Frequently make decisions that impact other people.
66%Making repetitive motions
Spend time making repetitive motions.
64%Automation of tasks
Do tasks that are mostly automated.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9021.00 - Data Entry Keyers.