Mail Clerks collect, sort and despatch mail within organisations.
Receives and checks incoming mail and mail bags.
Assists with the verification of registered and special articles.
Operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment.
Performs manual sorting duties and prepares documentation for dispatching mail.
Processes underpaid mail, bulk mail lodgements, express mail and other mail services.
Investigates complaints regarding lost items.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Mail Sorters, under the outlook section.
Earnings and hours
Around 60% of people employed as Mail Clerks work full-time hours, in all their jobs combined. This is 6 percentage points below the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Mail Clerks||All Jobs Average|
Around 78% of Mail Clerks live in capital cities, compared with the all jobs average of 62%.
Victoria has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - West
- Melbourne - South East
- Sydney - Inner South West
- Sydney - Parramatta
- Australian Capital Territory.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Mail Clerks is 47 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 50% of the workforce. This is similar to the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Mail Clerks||All Jobs Average|
|65 and Over||7.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Mail Clerk. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Transport and Logistics Training Package VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Mail Clerks||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.9||10.1|
|Year 10 and below||22.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Mail Sorters who are efficient, reliable and have a good work ethic.
Skills can be improved through training or experience.
41%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Keeping track of how well work is progressing so you can make changes or improvements.
41%Operation and control
Controlling equipment or systems.
Listening to others, not interrupting, and asking good questions.
Talking to others.
Writing things for co-workers or customers.
37%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Reading work related information.
Understanding why people react the way they do.
Managing your own and other peoples' time to get work done.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Being able to use what you have learnt to solve problems now and again in the future.
30%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Using maths to solve problems.
Figuring out the best way to teach or learn something new.
27%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Looking for ways to help people.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Figuring out why a machine or system went wrong and working out what to do about it.
These are important topics, subjects or knowledge areas.
59%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
36%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
35%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Arithmetic, algebra, geometry, calculus, or statistics.
29%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
28%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
25%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
22%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Moving people or goods by air, rail, sea, or road.
19%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
14%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
13%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
10%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
7%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Workers use these physical and mental abilities..
See details that are up-close (within a few feet).
Put together small parts with your fingers.
Listen to and understand what people say.
Quickly move your hand to grasp, manipulate, or assemble objects.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Read and understand written information.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Identify and understand the speech of another person.
Keep your hand or arm steady.
Come up with different ways of grouping things.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Speak clearly so others can understand you.
Lift, push, pull, or carry things.
Write in a way that people can understand.
Pay attention to something without being distracted.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
See details that are far away.
These are kinds of activities workers regularly do in this job.
66%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
45%Building good relationships
Building good working relationships and keeping them over time.
41%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
40%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
38%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
38%Controlling equipment or machines
Operating machines or processes either directly or using controls (not including computers or vehicles).
38%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
37%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
35%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
34%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
34%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
33%Coordinating the work of a team
Getting members of a group to work together to finish a task.
29%Researching and investigating
Looking for, getting and understanding different kinds of information.
29%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
29%Making decisions and solving problems
Using information to work out the best solution and solve problems.
29%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
28%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
27%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
27%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
26%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
99%Indoors, heat controlled
Work indoors with access to heating or cooling.
Talk on the telephone.
Use electronic mail.
94%Frequent decision making
Frequently make decisions that impact other people.
93%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
90%Being exact or accurate
Be very exact or highly accurate.
Have freedom to decide on tasks, priorities, and goals.
Work with people in a group or team.
86%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
85%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Work to strict deadlines.
82%Impact of decisions
Make decisions that have a large impact on other people.
81%Freedom to make decisions
Have freedom to make decision on your own.
80%Making repetitive motions
Spend time making repetitive motions.
78%Physically close to people
Work physically close to other people.
77%Spend time standing
Spend time standing at work.
75%Responsible for outcomes
Take responsibility for the results of other people's work.
73%Letters and memos
Write letters and memos.
73%Contact with the public
Work with customers or the public.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.