Other ICT Managers
Other ICT Managers includes jobs like IT Service Delivery Manager and Network Manager.
Analyses information needs and specifies technology to meet those needs.
Formulates and directs information and communication technology (ICT) strategies, policies and plans.
Directs the selection and installation of ICT resources and the provision of user training.
Directs ICT operations and sets priorities between system developments, maintenance and operations.
Oversees the security of ICT systems.
Vocational Education and Training (VET)
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, ICT Managers, under the outlook section.
Earnings and hours
Around 95% of people employed as Other ICT Managers work full-time hours, in all their jobs combined. This is 29 percentage points above the all jobs average (66%).
Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Other ICT Managers||All Jobs Average|
Around 84% of Other ICT Managers live in capital cities, compared with the all jobs average of 62%.
Victoria and New South Wales have a large share of employment relative to their population size.
The regions with the largest share of workers are:
- Melbourne - Inner
- Melbourne - West
- Sydney - North Sydney and Hornsby
- Australian Capital Territory
- Melbourne - Inner South.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Other ICT Managers is 42 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 21% of the workforce. This is 27 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Other ICT Managers||All Jobs Average|
|65 and Over||1.0||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A bachelor degree in information technology and extensive experience in the ICT industry is usually needed to work as an Other ICT Manager. Some workers have a Vocational Education and Training (VET) qualification.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways may interest you.
Highest Level of Education (% Share)
|Type of Qualification||Other ICT Managers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||19.5||10.1|
|Year 10 and below||1.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for ICT Managers who can communicate clearly to a diverse range of people, and provide leadership, direction and planning.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
59%Coordination with others
Being adaptable and coordinating work with other people.
Talking to others.
Managing your own and other peoples' time to get work done.
57%Management of financial resources
Figuring out how money is needed to do something, and keeping track of the money that's being spent.
55%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
55%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Talking people into changing their minds or their behaviour.
Writing things for co-workers or customers.
54%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Understanding why people react the way they do.
Measuring how well a system is working and how to improve it.
Being able to use what you have learnt to solve problems now and again in the future.
Bringing people together and trying to sort out their differences.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
50%Management of material resources
Providing the right equipment, facilities, and materials needed to do work.
Looking for ways to help people.
These are important topics, subjects or knowledge areas.
71%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
66%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
66%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Arithmetic, algebra, geometry, calculus, or statistics.
English language including the meaning and spelling of words, rules of composition, and grammar.
58%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
56%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
50%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
48%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
45%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
43%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
43%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
40%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
35%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
31%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Moving people or goods by air, rail, sea, or road.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Read and understand written information.
Communicate by speaking.
Use general rules to find answers or solve problems logically.
Write in a way that people can understand.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Identify and understand the speech of another person.
Use lots of detailed information to come up with answers or make general rules.
52%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with different ways of grouping things.
See details that are up-close (within a few feet).
Speak clearly so others can understand you.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Choose the right maths method or formula to solve a problem.
45%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
45%Working with numbers
Add, subtract, multiply, or divide.
Pay attention to something without being distracted.
Imagine how something will look after it is moved around or changed.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
These are kinds of activities workers regularly do in this job.
88%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
85%Coordinating the work of a team
Getting members of a group to work together to finish a task.
80%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
77%Building good relationships
Building good working relationships and keeping them over time.
76%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
74%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
73%Researching and investigating
Looking for, getting and understanding different kinds of information.
72%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
72%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
72%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
71%Managing payments and orders
Monitoring and controlling resources and the spending of money.
71%Making decisions and solving problems
Using information to work out the best solution and solve problems.
71%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
71%Making sense of information and ideas
Looking at, working with, and understanding data or information.
70%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
68%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
68%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
61%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
61%Explaining things to people
Helping people to understand and use information.
59%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Use electronic mail.
Talk on the telephone.
Work with people in a group or team.
91%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
88%Indoors, heat controlled
Work indoors with access to heating or cooling.
86%Lead or coordinate a team
Lead others to do work activities.
85%Spend time sitting
Spend time sitting at work.
85%Freedom to make decisions
Have freedom to make decision on your own.
Work to strict deadlines.
Have freedom to decide on tasks, priorities, and goals.
81%Being exact or accurate
Be very exact or highly accurate.
79%Responsible for outcomes
Take responsibility for the results of other people's work.
78%Impact of decisions
Make decisions that have a large impact on other people.
74%Letters and memos
Write letters and memos.
Compete with others, or be aware of competitive pressures.
Deal with conflict or disagreements.
68%Frequent decision making
Frequently make decisions that impact other people.
63%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
59%Consequence of error
Work where mistakes have serious consequences.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.09 - Information Technology Project Managers.