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Ticket Collectors and Ushers

ANZSCO ID 899921

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Overview

Snapshot

Employed
2,600
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
11%
Female Share
46%
Average age
25
About this data

Summary

Ticket Collector or Ushers collect tickets or admission passes and usher patrons to their seats at an entertainment, sporting or recreational venue, prepare the venue before an event and lock up premises afterwards.

Also known as: Venue Attendant.

Specialisations: Entertainment Usher, Gatekeeper, Turnstile Attendant.

Formal qualifications are not usually required to work as a Ticket Collector or Usher.

Tasks

  • Issues tickets to patrons, accepts payments and gives change.

  • Answers enquiries concerning admission prices, event schedules and coming attractions.

  • Keeps daily balance sheet of cash received and tickets sold.

  • Fills reservations by telephone or mail.

  • Checks ticket stubs and shows patrons to seats.

  • Distributes programmes.

  • Stores clothing, luggage and other articles for patrons and employees of an establishment, and issues claim checks or tickets for their return.

Characteristics

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Miscellaneous Labourers, under the outlook section.

Earnings and hours

Working arrangements

  • Around 11% of people employed as Ticket Collectors and Ushers work full-time hours, in all their jobs combined. This is 55 percentage points below the all jobs average (66%).

    Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.

Industries

Main industries

1
Arts and Recreation Services
40.1%
2
Information Media and Telecommunications
30.9%
3
Public Administration and Safety
4.3%
4
Retail Trade
3.6%
5
Other industries
19.2%

Regions

Employment across Australia

NSW

28.3% All occupations: 31.6%

VIC

25.6% All occupations: 25.6%

QLD

20.4% All occupations: 20.0%

SA

7.2% All occupations: 7.0%

WA

15.1% All occupations: 10.8%

TAS

1.4% All occupations: 2.0%

NT

0.5% All occupations: 1.0%

ACT

1.5% All occupations: 1.9%

Employment by State and Territory (% Share)

State Ticket Collectors and Ushers All Jobs Average
NSW 28.3 31.6
VIC 25.6 25.6
QLD 20.4 20.0
SA 7.2 7.0
WA 15.1 10.8
TAS 1.4 2.0
NT 0.5 1.0
ACT 1.5 1.9


  • Around 71% of Ticket Collectors and Ushers live in capital cities, compared with the all jobs average of 62%.

    Western Australia has a large share of employment relative to its population size.

    The regions with the largest share of workers are:

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.

Worker profile

Age and gender

Age In Years
25
All Jobs Average is 40
Female Share
46%
All Jobs Average is 48%

  • The median age of Ticket Collectors and Ushers is 25 years. This is younger than the all jobs average of 40 years.

    A large share of workers are aged 15 to 19 years.

    Females make up 46% of the workforce. This is similar to the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Ticket Collectors and Ushers All Jobs Average
15-19 26.4 5.0
20-24 22.2 9.3
25-34 11.8 22.9
35-44 6.4 22.0
45-54 8.7 21.6
55-59 6.3 9.0
60-64 5.8 6.0
65 and Over 12.3 4.2
Median Age 25 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.

Employment Pathways

Education, training and experience

Formal qualifications are not usually required to work as a Ticket Collector or Usher.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Ticket Collectors and Ushers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 3.0 10.1
Bachelor degree 13.8 21.8
Advanced Diploma/Diploma 8.2 11.6
Certificate III/IV 10.7 21.1
Year 12 36.5 18.1
Year 11 9.6 4.8
Year 10 and below 18.2 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.

Skills and Knowledge

Employers look for Labourers who are reliable, have a good work ethic and can work well in a team.

Skills

Skills can be improved through training or experience.

  • 43%

    Serving others

    Looking for ways to help people.

  • 43%

    Social perceptiveness

    Understanding why people react the way they do.

  • 39%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 37%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 37%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 36%

    Speaking

    Talking to others.

  • 36%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 34%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 32%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 32%

    Reading comprehension

    Reading work related information.

  • 30%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 30%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 30%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 30%

    Writing

    Writing things for co-workers or customers.

  • 29%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 29%

    Time management

    Managing your own and other peoples' time to get work done.

  • 25%

    Operation monitoring

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • 23%

    Quality control analysis

    Doing tests and checking products, services, or processes to make sure they are working properly.

  • 20%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 20%

    Systems evaluation

    Measuring how well a system is working and how to improve it.

Knowledge

These are important topics, subjects or knowledge areas.

  • 62%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 41%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 41%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 40%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 36%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 32%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 30%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 30%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 30%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 28%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 26%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 26%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 24%

    History and archeology

    Events of the past, their causes, how we learn about them, and how they influence the way we live today.

  • 24%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 21%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 20%

    Food production

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  • 16%

    Fine arts

    Compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • 16%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 16%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 14%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

Abilities

Workers use these physical and mental abilities..

  • 43%

    Oral expression

    Communicate by speaking.

  • 43%

    Near vision

    See details that are up-close (within a few feet).

  • 43%

    Speech recognition

    Identify and understand the speech of another person.

  • 41%

    Oral comprehension

    Listen to and understand what people say.

  • 41%

    Speech clarity

    Speak clearly so others can understand you.

  • 41%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 37%

    Far vision

    See details that are far away.

  • 36%

    Written comprehension

    Read and understand written information.

  • 34%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 34%

    Trunk strength

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  • 32%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 32%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 30%

    Selective attention

    Pay attention to something without being distracted.

  • 30%

    Categorising

    Come up with different ways of grouping things.

  • 30%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 30%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 29%

    Colour discrimination

    Notice differences between colours, including shades of colour and brightness.

  • 29%

    Multitasking

    Do two or more things at the same time.

  • 27%

    Finger dexterity

    Put together small parts with your fingers.

  • 27%

    Manual dexterity

    Quickly move your hand to grasp, manipulate, or assemble objects.

Activities

These are kinds of activities workers regularly do in this job.

  • 55%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 51%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 43%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 42%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 40%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 39%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 39%

    Influencing people

    Convincing people to buy something or to change their minds or actions.

  • 38%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 36%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 36%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 35%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 35%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 35%

    Doing physically active work

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  • 33%

    Checking for errors or defects

    Inspecting equipment, structures, or materials for errors, problems or defects.

  • 32%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 30%

    Controlling equipment or machines

    Operating machines or processes either directly or using controls (not including computers or vehicles).

  • 30%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 30%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 30%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.

  • 27%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 71%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 71%

    Helping

    Working with people. Helping or providing service to others.

  • 67%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 62%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 19%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  • 14%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.

  • 62%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 48%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 29%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 26%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 24%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  • 19%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

Demands

The physical and social demands that workers face most often are shown below:

  • 97%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 96%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 94%

    Face-to-face discussions

    Talk with people face-to-face.

  • 91%

    Contact with the public

    Work with customers or the public.

  • 85%

    Physically close to people

    Work physically close to other people.

  • 82%

    Spend time standing

    Spend time standing at work.

  • 79%

    Teamwork

    Work with people in a group or team.

  • 79%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 78%

    Loud or uncomfortable sounds

    Be exposed to noises and sounds that are distracting or uncomfortable.

  • 75%

    Being exact or accurate

    Be very exact or highly accurate.

  • 74%

    Telephone

    Talk on the telephone.

  • 74%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 66%

    Conflict situations

    Deal with conflict or disagreements.

  • 66%

    Making repetitive motions

    Spend time making repetitive motions.

  • 66%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 64%

    Walking and running

    Spend time walking and running.

  • 63%

    Lead or coordinate a team

    Lead others to do work activities.

  • 62%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 59%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 58%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers.

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