Ticket Salespersons
Overview
Snapshot
Summary
Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.
Tasks
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receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
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answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
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checking service availability and times, and making reservations
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contacting customers to cancel or confirm reservations
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organising displays of service availability, times and other information
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collecting tickets and change from depot clerks
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signalling drivers to stop and proceed
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overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
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assisting passengers to board and alight from vehicles and assisting passengers with baggage
Characteristics
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Informal or on-the-job
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Administrative
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Enterprising
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Helping
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Sedentary
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Light
Outlook
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Year | Employment |
---|---|
2011 | 18,900 |
2012 | 21,800 |
2013 | 12,700 |
2014 | 13,000 |
2015 | 16,000 |
2016 | 20,000 |
2017 | 19,800 |
2018 | 15,700 |
2019 | 26,800 |
2020 | 9,500 |
2021 | 14,000 |
2026 | 13,600 |
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Working arrangements
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Around 45% of people employed as Ticket Salespersons work full-time hours, in all their jobs combined. This is 21 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,480 per week, this is lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,096
- 1 in 4 earn more than $1,906
Median hourly earnings are $39, this is similar to the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
Earnings | Ticket Salespersons | All Jobs Average |
---|---|---|
Full-Time Earnings | 1,480 | 1,593 |
Total Earnings | 0 | 0 |
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Industries
Main industries
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Ticket Salespersons work in industries like:
- Transport, postal and warehousing
- Arts and recreation services
- Information media and telecommunications
- Accommodation and food services.
Source: ABS Labour Force Survey, annual average 2021.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Ticket Salespersons | All Jobs Average |
---|---|---|
NSW | 34.8 | 31.6 |
VIC | 26.4 | 25.6 |
QLD | 21.1 | 20.0 |
SA | 4.4 | 7.0 |
WA | 8.9 | 10.8 |
TAS | 1.8 | 2.0 |
NT | 1.1 | 1.0 |
ACT | 1.5 | 1.9 |
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Around 72% of Ticket Salespersons live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Ticket Salespersons is 34 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 67% of the workforce. This is 19 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Ticket Salespersons | All Jobs Average |
---|---|---|
15-19 | 15.5 | 5.0 |
20-24 | 15.4 | 9.3 |
25-34 | 21.0 | 22.9 |
35-44 | 17.1 | 22.0 |
45-54 | 17.1 | 21.6 |
55-59 | 7.0 | 9.0 |
60-64 | 4.2 | 6.0 |
65 and Over | 2.6 | 4.2 |
Median Age | 34 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not usually required to work as a Ticket Salesperson. Some workers have Vocational Education and Training (VET) qualifications in areas such as tourism, hospitality or customer service.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Retail Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Ticket Salespersons | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 3.8 | 10.1 |
Bachelor degree | 15.0 | 21.8 |
Advanced Diploma/Diploma | 13.5 | 11.6 |
Certificate III/IV | 13.3 | 21.1 |
Year 12 | 34.0 | 18.1 |
Year 11 | 7.4 | 4.8 |
Year 10 and below | 13.0 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.
Skills
Skills can be improved through training or experience.
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57%
Active listeningListening to others, not interrupting, and asking good questions.
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54%
Serving othersLooking for ways to help people.
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52%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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46%
SpeakingTalking to others.
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45%
Reading comprehensionReading work related information.
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45%
Social perceptivenessUnderstanding why people react the way they do.
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43%
PersuasionTalking people into changing their minds or their behaviour.
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43%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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43%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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43%
Coordination with othersBeing adaptable and coordinating work with other people.
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43%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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43%
Time managementManaging your own and other peoples' time to get work done.
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43%
WritingWriting things for co-workers or customers.
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41%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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41%
NegotiationBringing people together and trying to sort out their differences.
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39%
InstructingTeaching people how to do something.
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37%
Learning strategiesFiguring out the best way to teach or learn something new.
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36%
MathematicsUsing maths to solve problems.
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32%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
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32%
Systems evaluationMeasuring how well a system is working and how to improve it.
Knowledge
These are important topics, subjects or knowledge areas.
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77%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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59%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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59%
TransportationMoving people or goods by air, rail, sea, or road.
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58%
GeographyDescribing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
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53%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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49%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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45%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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44%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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42%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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41%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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40%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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40%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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39%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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33%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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31%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
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31%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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26%
Philosophy and theologyPhilosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
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26%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
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24%
Therapy and counsellingDiagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
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20%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
Abilities
Workers use these physical and mental abilities..
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57%
Oral expressionCommunicate by speaking.
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57%
Speech claritySpeak clearly so others can understand you.
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54%
Speech recognitionIdentify and understand the speech of another person.
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54%
Near visionSee details that are up-close (within a few feet).
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52%
Oral comprehensionListen to and understand what people say.
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48%
Written comprehensionRead and understand written information.
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45%
Deductive reasoningUse general rules to find answers or solve problems logically.
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43%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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43%
CategorisingCome up with different ways of grouping things.
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43%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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43%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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43%
Written expressionWrite in a way that people can understand.
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41%
BrainstormingCome up with a number of ideas about a topic, even if the ideas aren't very good.
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41%
Far visionSee details that are far away.
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41%
Selective attentionPay attention to something without being distracted.
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39%
MultitaskingDo two or more things at the same time.
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39%
OriginalityCome up with unusual or clever ideas, or creative ways to solve a problem.
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37%
Flexibility of closureSee a pattern (a figure, object, word, or sound) hidden in other distracting material.
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36%
Finger dexterityPut together small parts with your fingers.
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32%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Activities
These are kinds of activities workers regularly do in this job.
-
73%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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69%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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69%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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66%
Building good relationshipsBuilding good working relationships and keeping them over time.
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65%
Handling and moving objectsUsing hands and arms in handling, installing, positioning, moving and manipulating objects.
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64%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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64%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
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63%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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62%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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61%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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61%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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60%
Doing physically active workUse your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
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60%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
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60%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
-
59%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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56%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
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51%
Documenting or recording informationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
-
49%
Checking for errors or defectsInspecting equipment, structures, or materials for errors, problems or defects.
-
47%
Explaining things to peopleHelping people to understand and use information.
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47%
Making sense of information and ideasLooking at, working with, and understanding data or information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
90%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
81%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
57%
HelpingWorking with people. Helping or providing service to others.
-
24%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
-
24%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
19%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
Values
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71%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
52%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
52%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
-
48%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
45%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
-
43%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Demands
-
100%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
-
98%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
95%
Indoors, heat controlledWork indoors with access to heating or cooling.
-
94%
Being exact or accurateBe very exact or highly accurate.
-
92%
Contact with the publicWork with customers or the public.
-
92%
Frequent decision makingFrequently make decisions that impact other people.
-
92%
Face-to-face discussionsTalk with people face-to-face.
-
91%
TelephoneTalk on the telephone.
-
90%
Time pressureWork to strict deadlines.
-
89%
TeamworkWork with people in a group or team.
-
85%
Physically close to peopleWork physically close to other people.
-
81%
Freedom to make decisionsHave freedom to make decision on your own.
-
80%
Angry or unpleasant peopleDeal with unpleasant, angry, or rude people.
-
79%
Impact of decisionsMake decisions that have a large impact on other people.
-
76%
Loud or uncomfortable soundsBe exposed to noises and sounds that are distracting or uncomfortable.
-
73%
Conflict situationsDeal with conflict or disagreements.
-
72%
Automation of tasksDo tasks that are mostly automated.
-
70%
Making repetitive motionsSpend time making repetitive motions.
-
69%
Public speakingTalk to a group of people.
-
69%
Consequence of errorWork where mistakes have serious consequences.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.