Travel Agency Managers
Overview
Snapshot
Summary
Travel Agency Managers manage travel agencies.
Tasks
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Determines product structure and service standards.
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Formulates and implements purchasing and marketing policies, and sets prices.
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Promotes and advertises the establishment's goods and services.
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Sells services to customers.
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Keeps track of product availability (e.g. tour packages) and financial transactions.
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Undertakes budgeting for the establishment.
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Controls selection, training and supervision of staff.
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Ensures compliance with occupational health and safety regulations.
Characteristics
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University
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Vocational Education and Training (VET)
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Informal or on-the-job
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Administrative
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Enterprising
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Sedentary
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Retail Managers, under the outlook section.
Earnings and hours
Working arrangements
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Around 86% of people employed as Travel Agency Managers work full-time hours, in all their jobs combined. This is 20 percentage points above the all jobs average (66%).
Full-time workers work an average of 47 hours per week in their main job. This is 3 hours more than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Most Travel Agency Managers work in the Administrative and support services industry. They are also employed in industries like:
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Travel Agency Managers | All Jobs Average |
---|---|---|
NSW | 39.3 | 31.6 |
VIC | 22.9 | 25.6 |
QLD | 19.9 | 20.0 |
SA | 6.2 | 7.0 |
WA | 8.7 | 10.8 |
TAS | 1.6 | 2.0 |
NT | 0.3 | 1.0 |
ACT | 1.2 | 1.9 |
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Around 74% of Travel Agency Managers live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - Inner
- Sydney - North Sydney and Hornsby
- Sydney - City and Inner South
- Gold Coast
- Sydney - Inner South West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Travel Agency Managers is 43 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 57% of the workforce. This is 9 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Travel Agency Managers | All Jobs Average |
---|---|---|
15-19 | 0.0 | 5.0 |
20-24 | 2.3 | 9.3 |
25-34 | 23.9 | 22.9 |
35-44 | 28.2 | 22.0 |
45-54 | 24.9 | 21.6 |
55-59 | 7.8 | 9.0 |
60-64 | 5.3 | 6.0 |
65 and Over | 7.6 | 4.2 |
Median Age | 43 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not essential to work as a Travel Agency Manager. Although some workers have a Vocational Education and Training (VET) or university qualification in travel, tourism or another related field.
Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Retail Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Travel Agency Managers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 9.8 | 10.1 |
Bachelor degree | 27.1 | 21.8 |
Advanced Diploma/Diploma | 28.4 | 11.6 |
Certificate III/IV | 10.4 | 21.1 |
Year 12 | 19.4 | 18.1 |
Year 11 | 1.8 | 4.8 |
Year 10 and below | 3.1 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Retail Managers who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.
Skills
Skills can be improved through training or experience.
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57%
Active listeningListening to others, not interrupting, and asking good questions.
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57%
Serving othersLooking for ways to help people.
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54%
Reading comprehensionReading work related information.
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54%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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50%
PersuasionTalking people into changing their minds or their behaviour.
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46%
NegotiationBringing people together and trying to sort out their differences.
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45%
Social perceptivenessUnderstanding why people react the way they do.
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45%
SpeakingTalking to others.
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45%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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43%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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43%
WritingWriting things for co-workers or customers.
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41%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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41%
Coordination with othersBeing adaptable and coordinating work with other people.
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41%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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41%
Time managementManaging your own and other peoples' time to get work done.
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37%
InstructingTeaching people how to do something.
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36%
MathematicsUsing maths to solve problems.
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32%
Learning strategiesFiguring out the best way to teach or learn something new.
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29%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
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29%
Systems evaluationMeasuring how well a system is working and how to improve it.
Knowledge
These are important topics, subjects or knowledge areas.
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68%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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64%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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61%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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58%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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57%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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53%
GeographyDescribing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
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49%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
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48%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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47%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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47%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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38%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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36%
TransportationMoving people or goods by air, rail, sea, or road.
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34%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
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33%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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29%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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23%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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23%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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21%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
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21%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
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20%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Abilities
Workers use these physical and mental abilities..
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57%
Oral comprehensionListen to and understand what people say.
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57%
Oral expressionCommunicate by speaking.
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57%
Speech recognitionIdentify and understand the speech of another person.
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55%
Near visionSee details that are up-close (within a few feet).
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54%
Written comprehensionRead and understand written information.
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54%
Deductive reasoningUse general rules to find answers or solve problems logically.
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52%
Speech claritySpeak clearly so others can understand you.
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50%
BrainstormingCome up with a number of ideas about a topic, even if the ideas aren't very good.
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43%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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43%
CategorisingCome up with different ways of grouping things.
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43%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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43%
OriginalityCome up with unusual or clever ideas, or creative ways to solve a problem.
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43%
Written expressionWrite in a way that people can understand.
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41%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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41%
MultitaskingDo two or more things at the same time.
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41%
Working with numbersAdd, subtract, multiply, or divide.
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39%
MemorizationRemember things like words, numbers, pictures, and procedures.
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34%
Selective attentionPay attention to something without being distracted.
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30%
Auditory attentionPay attention to a certain sound when there are other distracting sounds.
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29%
MathematicsChoose the right maths method or formula to solve a problem.
Activities
These are kinds of activities workers regularly do in this job.
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66%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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64%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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64%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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64%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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62%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
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60%
Influencing peopleConvincing people to buy something or to change their minds or actions.
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59%
Building good relationshipsBuilding good working relationships and keeping them over time.
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58%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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57%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
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55%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
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54%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
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54%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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53%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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51%
Scheduling work and activitiesWorking out the timing of events, programs, and activities, as well as the work of others.
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51%
Making sense of information and ideasLooking at, working with, and understanding data or information.
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50%
Documenting or recording informationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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49%
Providing office supportDoing day-to-day office work such as filing and processing paperwork.
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44%
Explaining things to peopleHelping people to understand and use information.
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43%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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43%
Thinking creativelyUsing your own ideas for developing, designing, or creating something new.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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100%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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81%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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52%
HelpingWorking with people. Helping or providing service to others.
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38%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
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33%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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19%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
Values
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67%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
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48%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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48%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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48%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
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45%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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43%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Demands
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100%
TelephoneTalk on the telephone.
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100%
Electronic mailUse electronic mail.
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97%
Spend time sittingSpend time sitting at work.
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96%
Being exact or accurateBe very exact or highly accurate.
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89%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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89%
Contact with the publicWork with customers or the public.
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86%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
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81%
Letters and memosWrite letters and memos.
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81%
Face-to-face discussionsTalk with people face-to-face.
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81%
Freedom to make decisionsHave freedom to make decision on your own.
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78%
Impact of decisionsMake decisions that have a large impact on other people.
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77%
CompetitionCompete with others, or be aware of competitive pressures.
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76%
Automation of tasksDo tasks that are mostly automated.
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75%
Frequent decision makingFrequently make decisions that impact other people.
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75%
Time pressureWork to strict deadlines.
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74%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
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69%
TeamworkWork with people in a group or team.
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68%
Responsible for outcomesTake responsibility for the results of other people's work.
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68%
Consequence of errorWork where mistakes have serious consequences.
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64%
Lead or coordinate a teamLead others to do work activities.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.