Accommodation and Hospitality Managers (not covered elsewhere)
Accommodation and Hospitality Managers (not covered elsewhere) includes jobs like Backpackers Manager, Boarding House Manager, Casino Duty Manager, Guest House Manager, Hostel Manager, and Reception Centre Manager.
Plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment.
Maintains standards required by hygiene, safety and other relevant regulations.
Engages and trains staff, as well as establishes and maintains standards of staff performance and services to guests.
Plans budgets and authorises expenditure.
Keeps appropriate records.
Exercises public relations and marketing responsibilities.
Handles guest complaints.
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Accommodation and Hospitality Managers, under the outlook section.
Earnings and hours
Around 68% of people employed as Accommodation and Hospitality Managers (not covered elsewhere) work full-time hours, in all their jobs combined. This is similar to the all jobs average (66%).
Full-time workers work an average of 51 hours per week in their main job. This is 7 hours more than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Accommodation and Hospitality Managers (not covered elsewhere) work in the Accommodation and food services industry. They are also employed in industries like:
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Accommodation and Hospitality Managers (not covered elsewhere)||All Jobs Average|
Around 61% of Accommodation and Hospitality Managers (not covered elsewhere) live outside of capital cities, compared with the all jobs average of 38%.
Western Australia and Tasmania have a large share of employment relative to their population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Accommodation and Hospitality Managers (not covered elsewhere) is 52 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 55% of the workforce. This is 7 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Accommodation and Hospitality Managers (not covered elsewhere)||All Jobs Average|
|65 and Over||14.1||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as an Accommodation or Hospitality Manager (not covered elsewhere). Although most workers have a Vocational Education and Training (VET) qualification or a university degree.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Accommodation and Hospitality Managers (not covered elsewhere)||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||8.6||10.1|
|Year 10 and below||12.5||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Other Accommodation and Hospitality Managers who provide good customer service, can communicate clearly and have strong people skills.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
59%Management of financial resources
Figuring out how money is needed to do something, and keeping track of the money that's being spent.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
Looking for ways to help people.
Talking to others.
Writing things for co-workers or customers.
55%Coordination with others
Being adaptable and coordinating work with other people.
55%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Understanding why people react the way they do.
Managing your own and other peoples' time to get work done.
Being able to use what you have learnt to solve problems now and again in the future.
Bringing people together and trying to sort out their differences.
Talking people into changing their minds or their behaviour.
Measuring how well a system is working and how to improve it.
52%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Teaching people how to do something.
Figuring out the best way to teach or learn something new.
48%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
65%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
64%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
62%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
62%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Arithmetic, algebra, geometry, calculus, or statistics.
59%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
53%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
English language including the meaning and spelling of words, rules of composition, and grammar.
47%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
44%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
36%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
35%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
32%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Moving people or goods by air, rail, sea, or road.
28%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Workers use these physical and mental abilities..
Communicate by speaking.
Listen to and understand what people say.
Identify and understand the speech of another person.
Write in a way that people can understand.
Read and understand written information.
See details that are up-close (within a few feet).
Use general rules to find answers or solve problems logically.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Come up with different ways of grouping things.
Use lots of detailed information to come up with answers or make general rules.
46%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
46%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Choose the right maths method or formula to solve a problem.
Pay attention to something without being distracted.
Imagine how something will look after it is moved around or changed.
43%Speed of recognition
Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.
Do two or more things at the same time.
These are kinds of activities workers regularly do in this job.
84%Building good relationships
Building good working relationships and keeping them over time.
79%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
79%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
78%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
72%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
71%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
70%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
69%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
Convincing people to buy something or to change their minds or actions.
68%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
68%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
68%Coordinating the work of a team
Getting members of a group to work together to finish a task.
68%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
64%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
63%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
62%Making decisions and solving problems
Using information to work out the best solution and solve problems.
61%Researching and investigating
Looking for, getting and understanding different kinds of information.
59%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
57%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
56%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
100%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk on the telephone.
Work with people in a group or team.
95%Frequent decision making
Frequently make decisions that impact other people.
Use electronic mail.
94%Impact of decisions
Make decisions that have a large impact on other people.
90%Lead or coordinate a team
Lead others to do work activities.
Talk with people face-to-face.
90%Responsible for outcomes
Take responsibility for the results of other people's work.
90%Indoors, heat controlled
Work indoors with access to heating or cooling.
88%Freedom to make decisions
Have freedom to make decision on your own.
87%Contact with the public
Work with customers or the public.
87%Health and safety of others
Take responsibility for the health and safety of others.
Have freedom to decide on tasks, priorities, and goals.
85%Being exact or accurate
Be very exact or highly accurate.
Work to strict deadlines.
Deal with conflict or disagreements.
81%Letters and memos
Write letters and memos.
78%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
76%Physically close to people
Work physically close to other people.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.