Corporate Services Managers
Overview
Snapshot
Summary
Corporate Services Managers plan, organise, direct, control and coordinate the overall administration of organisations.
Also known as: Business Services Manager or Administration Manager.
Extensive relevant experience is needed to work as a Corporate Services Manager. Some workers also have formal qualifications. University and Vocational Education and Training (VET) are both common study pathways.
Tasks
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providing high level administrative, strategic planning and operational support, research and advice to senior management on administrative matters such as staff management, financial planning, facility management and information services
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developing and managing the organisation's administrative, financial, physical and staff resources
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developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation
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analysing complex resource management issues and initiatives that affect the organisation, and preparing associated reports, correspondence and submissions
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providing information and support for the preparation of financial reports and budgets
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leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
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representing the organisation in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies
Characteristics
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University
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Vocational Education and Training (VET)
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Informal or on-the-job
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Enterprising
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Sedentary
Outlook
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Year | Employment |
---|---|
2011 | 11,400 |
2012 | 4,100 |
2013 | 8,800 |
2014 | 9,600 |
2015 | 7,800 |
2016 | 9,300 |
2017 | 20,100 |
2018 | 13,000 |
2019 | 11,900 |
2020 | 20,000 |
2021 | 15,900 |
2026 | 16,300 |
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Working arrangements
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Around 87% of people employed as Corporate Services Managers work full-time hours, in all their jobs combined. This is 21 percentage points above the all jobs average (66%).
Full-time workers work an average of 45 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
More than two-thirds of workers regularly work overtime or extra hours (either paid or unpaid).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021.
Industries
Main industries
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Corporate Services Managers work in industries like:
- Public administration and safety
- Professional, scientific and technical services
- Health care and social assistance
- Education and training.
Source: ABS Labour Force Survey, annual average 2021.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Corporate Services Managers | All Jobs Average |
---|---|---|
NSW | 22.9 | 31.6 |
VIC | 20.9 | 25.6 |
QLD | 22.5 | 20.0 |
SA | 5.9 | 7.0 |
WA | 16.8 | 10.8 |
TAS | 1.4 | 2.0 |
NT | 1.3 | 1.0 |
ACT | 8.2 | 1.9 |
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Around 65% of Corporate Services Managers live in capital cities, compared with the all jobs average of 62%.
The Australian Capital Territory and Western Australia have a large share of employment relative to their population size.
The regions with the largest share of workers are:
- Australian Capital Territory
- Perth - North West
- Melbourne - Inner
- Perth - South East
- Melbourne - Inner South.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Corporate Services Managers is 48 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 62% of the workforce. This is 14 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Corporate Services Managers | All Jobs Average |
---|---|---|
15-19 | 0.0 | 5.0 |
20-24 | 0.7 | 9.3 |
25-34 | 13.1 | 22.9 |
35-44 | 25.9 | 22.0 |
45-54 | 34.5 | 21.6 |
55-59 | 14.7 | 9.0 |
60-64 | 7.6 | 6.0 |
65 and Over | 3.5 | 4.2 |
Median Age | 48 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Extensive relevant experience is needed to work as a Corporate Services Manager. Some workers also have formal qualifications. University and Vocational Education and Training (VET) are both common study pathways.
Visit
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Business Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Corporate Services Managers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 19.6 | 10.1 |
Bachelor degree | 27.2 | 21.8 |
Advanced Diploma/Diploma | 18.1 | 11.6 |
Certificate III/IV | 11.1 | 21.1 |
Year 12 | 12.9 | 18.1 |
Year 11 | 3.9 | 4.8 |
Year 10 and below | 7.4 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Corporate Services Managers who have strong people skills, can communicate clearly and are organised.
Skills
Skills can be improved through training or experience.
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57%
Active listeningListening to others, not interrupting, and asking good questions.
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57%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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57%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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57%
Reading comprehensionReading work related information.
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57%
Social perceptivenessUnderstanding why people react the way they do.
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57%
SpeakingTalking to others.
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55%
Coordination with othersBeing adaptable and coordinating work with other people.
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55%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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55%
WritingWriting things for co-workers or customers.
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54%
Time managementManaging your own and other peoples' time to get work done.
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54%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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54%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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52%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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52%
NegotiationBringing people together and trying to sort out their differences.
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50%
PersuasionTalking people into changing their minds or their behaviour.
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48%
Management of financial resourcesFiguring out how money is needed to do something, and keeping track of the money that's being spent.
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46%
Management of material resourcesProviding the right equipment, facilities, and materials needed to do work.
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46%
InstructingTeaching people how to do something.
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46%
Learning strategiesFiguring out the best way to teach or learn something new.
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45%
Serving othersLooking for ways to help people.
Knowledge
These are important topics, subjects or knowledge areas.
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74%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
-
72%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
-
63%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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62%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
-
59%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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58%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
-
57%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
55%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
-
55%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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53%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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53%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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45%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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45%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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42%
MechanicalMachines and tools, including their designs, uses, repair, and maintenance.
-
40%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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38%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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38%
Technical designDesign techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
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37%
Building and constructionMaterials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
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33%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
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33%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
Abilities
Workers use these physical and mental abilities..
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59%
Oral comprehensionListen to and understand what people say.
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57%
Oral expressionCommunicate by speaking.
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57%
Written comprehensionRead and understand written information.
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57%
Written expressionWrite in a way that people can understand.
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55%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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54%
Deductive reasoningUse general rules to find answers or solve problems logically.
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52%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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48%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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48%
OriginalityCome up with unusual or clever ideas, or creative ways to solve a problem.
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46%
Speech claritySpeak clearly so others can understand you.
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46%
Speech recognitionIdentify and understand the speech of another person.
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46%
Near visionSee details that are up-close (within a few feet).
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46%
BrainstormingCome up with a number of ideas about a topic, even if the ideas aren't very good.
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45%
MathematicsChoose the right maths method or formula to solve a problem.
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43%
CategorisingCome up with different ways of grouping things.
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41%
Far visionSee details that are far away.
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41%
MultitaskingDo two or more things at the same time.
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41%
Selective attentionPay attention to something without being distracted.
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36%
VisualizationImagine how something will look after it is moved around or changed.
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32%
Flexibility of closureSee a pattern (a figure, object, word, or sound) hidden in other distracting material.
Activities
These are kinds of activities workers regularly do in this job.
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73%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
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70%
Building good relationshipsBuilding good working relationships and keeping them over time.
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68%
Guiding and directing staffGuiding and directing staff, including setting and monitoring performance standards.
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64%
Coordinating the work of a teamGetting members of a group to work together to finish a task.
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64%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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64%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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63%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
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63%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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62%
Coaching and developing othersWorking out the needs of others and coaching, mentoring, or helping them to improve.
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62%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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61%
Scheduling work and activitiesWorking out the timing of events, programs, and activities, as well as the work of others.
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60%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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59%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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59%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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59%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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58%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
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58%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
-
52%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
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51%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
-
50%
Leading and encouraging a teamEncouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
-
100%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
-
52%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
-
48%
HelpingWorking with people. Helping or providing service to others.
-
19%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
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19%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
-
14%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
Values
-
90%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
-
86%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
-
86%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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81%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
-
76%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
-
67%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Demands
-
99%
Face-to-face discussionsTalk with people face-to-face.
-
99%
TelephoneTalk on the telephone.
-
97%
Electronic mailUse electronic mail.
-
96%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
-
96%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
-
96%
TeamworkWork with people in a group or team.
-
96%
Freedom to make decisionsHave freedom to make decision on your own.
-
93%
Indoors, heat controlledWork indoors with access to heating or cooling.
-
91%
Responsible for outcomesTake responsibility for the results of other people's work.
-
91%
Frequent decision makingFrequently make decisions that impact other people.
-
91%
Impact of decisionsMake decisions that have a large impact on other people.
-
88%
Lead or coordinate a teamLead others to do work activities.
-
85%
Health and safety of othersTake responsibility for the health and safety of others.
-
84%
Time pressureWork to strict deadlines.
-
83%
Contact with the publicWork with customers or the public.
-
80%
Being exact or accurateBe very exact or highly accurate.
-
79%
Letters and memosWrite letters and memos.
-
75%
Conflict situationsDeal with conflict or disagreements.
-
72%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
-
71%
Spend time sittingSpend time sitting at work.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.