Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.
greeting customers, identifying their needs and answering customer inquiries
ensuring customers' forms are filled in correctly and checking customers' identification
accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
providing change, cashing cheques and recording transactions
opening and closing accounts for customers
balancing cash and advising supervisors of cash position and discrepancies
explaining and promoting bank services to customers and referring them to appropriate financial services
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to decline
- is likely to reach 24,400 by 2026.
Source: National Skills Commission Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Earnings and hours
Around 67% of people employed as Bank Workers work full-time hours, in all their jobs combined. This is similar to the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
More than a third of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $1,318 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,143
- 1 in 4 earn more than $1,514
Median hourly earnings are $34, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Bank Workers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Most Bank Workers work in the Financial and insurance services industry.
Source: ABS Labour Force Survey, annual average 2021.
Employment across Australia
Employment by State and Territory (% Share)
|State||Bank Workers||All Jobs Average|
Around 69% of Bank Workers live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - West
- Melbourne - South East
- Sydney - Inner South West
- Melbourne - Inner
- Sydney - Parramatta.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Bank Workers is 38 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 70% of the workforce. This is 22 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Bank Workers||All Jobs Average|
|65 and Over||1.3||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Bank Worker. Although some workers have a Vocational Education and Training (VET) qualification or university degree in banking and finance, business and management, accounting or management and commerce.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Financial Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Bank Workers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||9.4||10.1|
|Year 10 and below||9.4||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Bank Workers who provide good customer service, communicate well as part of a team and are motivated.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Looking for ways to help people.
Reading work related information.
Talking to others.
Writing things for co-workers or customers.
Using maths to solve problems.
Teaching people how to do something.
41%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
39%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Keeping track of how well work is progressing so you can make changes or improvements.
Being able to use what you have learnt to solve problems now and again in the future.
Understanding why people react the way they do.
36%Coordination with others
Being adaptable and coordinating work with other people.
Managing your own and other peoples' time to get work done.
Figuring out the best way to teach or learn something new.
Bringing people together and trying to sort out their differences.
29%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Talking people into changing their minds or their behaviour.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
73%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Arithmetic, algebra, geometry, calculus, or statistics.
52%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
49%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
English language including the meaning and spelling of words, rules of composition, and grammar.
44%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
39%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
38%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
36%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
28%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
25%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
25%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
24%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
20%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
13%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Moving people or goods by air, rail, sea, or road.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
See details that are up-close (within a few feet).
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
48%Working with numbers
Add, subtract, multiply, or divide.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Read and understand written information.
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Choose the right maths method or formula to solve a problem.
Write in a way that people can understand.
Pay attention to something without being distracted.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
36%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Do two or more things at the same time.
Put together small parts with your fingers.
Keep your hand or arm steady.
These are kinds of activities workers regularly do in this job.
55%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
54%Building good relationships
Building good working relationships and keeping them over time.
51%Making decisions and solving problems
Using information to work out the best solution and solve problems.
50%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
50%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
48%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
48%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
47%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
44%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
43%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
43%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
42%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
42%Researching and investigating
Looking for, getting and understanding different kinds of information.
Convincing people to buy something or to change their minds or actions.
39%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
38%Explaining things to people
Helping people to understand and use information.
38%Making sense of information and ideas
Looking at, working with, and understanding data or information.
37%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
35%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
32%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
99%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk on the telephone.
97%Being exact or accurate
Be very exact or highly accurate.
Talk with people face-to-face.
93%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
87%Contact with the public
Work with customers or the public.
Work with people in a group or team.
82%Frequent decision making
Frequently make decisions that impact other people.
81%Indoors, heat controlled
Work indoors with access to heating or cooling.
81%Physically close to people
Work physically close to other people.
80%Impact of decisions
Make decisions that have a large impact on other people.
78%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
Have freedom to decide on tasks, priorities, and goals.
75%Lead or coordinate a team
Lead others to do work activities.
75%Making repetitive motions
Spend time making repetitive motions.
74%Freedom to make decisions
Have freedom to make decision on your own.
73%Consequence of error
Work where mistakes have serious consequences.
71%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
69%Spend time standing
Spend time standing at work.
Use electronic mail.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-3071.00 - Tellers.