Betting Agency Counter Clerks
Betting Agency Counter Clerks record and process customer bets, payments and payouts over the counter at betting agencies, for horse and dog racing, and other sports and events.
Takes bets and debits credit accounts and bank accounts electronically, as well as receiving cash.
Records and enters bets electronically and in transaction ledgers.
Issues tickets and prepares summaries of transactions.
Monitors amounts of money placed on race entrants.
Checks details and numbers on winning betting tickets against those in betting ledgers and electronic records, and pays out money on winning tickets.
Verifies the identity and account balances of betting agency customers.
Answers betting inquiries over the telephone, via email and in person.
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Betting Clerks, under the outlook section.
Earnings and hours
Around 40% of people employed as Betting Agency Counter Clerks work full-time hours, in all their jobs combined. This is 26 percentage points below the all jobs average (66%).
Full-time workers work an average of 45 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Betting Agency Counter Clerks||All Jobs Average|
Around 67% of Betting Agency Counter Clerks live in capital cities, compared with the all jobs average of 62%.
Western Australia has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Betting Agency Counter Clerks is 51 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 65 years and over.
Females make up 66% of the workforce. This is 18 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Betting Agency Counter Clerks||All Jobs Average|
|65 and Over||19.6||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Betting Agency Counter Clerk. Some workers have Vocational Education and Training (VET) qualifications in areas such as accounting.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Racing VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Betting Agency Counter Clerks||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||1.1||10.1|
|Year 10 and below||30.4||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Betting Clerks who have a high attention to detail, provide good customer service and are reliable.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Keeping track of how well work is progressing so you can make changes or improvements.
Reading work related information.
43%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
Talking to others.
Using maths to solve problems.
Writing things for co-workers or customers.
Looking for ways to help people.
37%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Being able to use what you have learnt to solve problems now and again in the future.
36%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Talking people into changing their minds or their behaviour.
32%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Teaching people how to do something.
Figuring out the best way to teach or learn something new.
Managing your own and other peoples' time to get work done.
Bringing people together and trying to sort out their differences.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
These are important topics, subjects or knowledge areas.
51%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Arithmetic, algebra, geometry, calculus, or statistics.
English language including the meaning and spelling of words, rules of composition, and grammar.
39%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
36%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
34%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
33%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
31%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
28%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
26%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
25%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
24%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
19%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
19%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
12%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Moving people or goods by air, rail, sea, or road.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
See details that are up-close (within a few feet).
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Speak clearly so others can understand you.
Use general rules to find answers or solve problems logically.
Read and understand written information.
See details that are far away.
Pay attention to something without being distracted.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Identify and understand the speech of another person.
Use lots of detailed information to come up with answers or make general rules.
Do two or more things at the same time.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Write in a way that people can understand.
Come up with different ways of grouping things.
37%Working with numbers
Add, subtract, multiply, or divide.
Put together small parts with your fingers.
Choose the right maths method or formula to solve a problem.
Quickly move your hand to grasp, manipulate, or assemble objects.
These are kinds of activities workers regularly do in this job.
71%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
60%Building good relationships
Building good working relationships and keeping them over time.
54%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
52%Researching and investigating
Looking for, getting and understanding different kinds of information.
52%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
51%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
49%Making decisions and solving problems
Using information to work out the best solution and solve problems.
49%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
49%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
45%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
45%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
44%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
39%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
39%Coordinating the work of a team
Getting members of a group to work together to finish a task.
Convincing people to buy something or to change their minds or actions.
38%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
35%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
33%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
32%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
32%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
94%Indoors, heat controlled
Work indoors with access to heating or cooling.
92%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Work with people in a group or team.
88%Physically close to people
Work physically close to other people.
87%Being exact or accurate
Be very exact or highly accurate.
86%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Talk with people face-to-face.
83%Contact with the public
Work with customers or the public.
81%Making repetitive motions
Spend time making repetitive motions.
79%Spend time standing
Spend time standing at work.
79%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
74%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
71%Impact of decisions
Make decisions that have a large impact on other people.
67%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
66%Frequent decision making
Frequently make decisions that impact other people.
Have freedom to decide on tasks, priorities, and goals.
65%Walking and running
Spend time walking and running.
64%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
63%Lead or coordinate a team
Lead others to do work activities.
Compete with others, or be aware of competitive pressures.
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The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3012.00 - Gaming and Sports Book Writers and Runners.