Flight Attendants provide services for the safety and comfort of aircraft passengers.
Specialisations: Cabin Supervisor (Aircraft), Crew Attendant (Air Force).
Formal qualifications are not essential to work as a Flight Attendant. Although some workers have a certificate III in aviation (cabin crew).
Checks passengers' tickets and directs them to seats.
Receives and stows food, equipment and cabin baggage.
Makes public announcements.
Conducts safety checks and demonstrations of safety equipment and procedures.
Carries out emergency procedures, assists and directs passengers in emergencies.
Distributes reading material, pillows, blankets and other amenities for the comfort of passengers.
Operates galleys, prepares and heats food for passengers and serves refreshments and meals.
Co-ordinates the sale of goods to passengers.
Manages the completion of any customs and immigration documentation which may be required.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Travel Attendants, under the outlook section.
Earnings and hours
Around 51% of people employed as Flight Attendants work full-time hours, in all their jobs combined. This is 15 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Flight Attendants work in the Transport, postal and warehousing industry.
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Flight Attendants||All Jobs Average|
Around 79% of Flight Attendants live in capital cities, compared with the all jobs average of 62%.
New South Wales and Queensland have a large share of employment relative to their population size.
The regions with the largest share of workers are:
- Melbourne - Inner
- Sydney - Sutherland
- Sydney - City and Inner South
- Gold Coast
- Sydney - Eastern Suburbs.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Flight Attendants is 38 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 74% of the workforce. This is 26 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Flight Attendants||All Jobs Average|
|65 and Over||0.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Flight Attendant. Although some workers have a certificate III in aviation (cabin crew).
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Flight Attendants||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.5||10.1|
|Year 10 and below||5.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Travel Attendants who provide good customer service, are reliable and well presented.
Skills can be improved through training or experience.
Looking for ways to help people.
Thinking about the pros and cons of different ways to solve a problem.
Talking to others.
48%Coordination with others
Being adaptable and coordinating work with other people.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
Understanding why people react the way they do.
Keeping track of how well work is progressing so you can make changes or improvements.
41%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
39%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Talking people into changing their minds or their behaviour.
Being able to use what you have learnt to solve problems now and again in the future.
Managing your own and other peoples' time to get work done.
Teaching people how to do something.
Bringing people together and trying to sort out their differences.
Writing things for co-workers or customers.
Figuring out the best way to teach or learn something new.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
30%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
29%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
These are important topics, subjects or knowledge areas.
88%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
52%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Moving people or goods by air, rail, sea, or road.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
English language including the meaning and spelling of words, rules of composition, and grammar.
41%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
36%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
36%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
34%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
34%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
31%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
31%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
30%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Planting, growing, and harvesting food (both plant and animal), including storage and handling.
Arithmetic, algebra, geometry, calculus, or statistics.
29%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
29%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
26%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Speak clearly so others can understand you.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Identify and understand the speech of another person.
Use general rules to find answers or solve problems logically.
Pay attention to a certain sound when there are other distracting sounds.
See details that are far away.
See details that are up-close (within a few feet).
Bend, stretch, twist, or reach with your body, arms, and/or legs.
Keep your balance or stay upright.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Use lots of detailed information to come up with answers or make general rules.
43%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Pay attention to something without being distracted.
Keep your hand or arm steady.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Do two or more things at the same time.
Quickly move your hand to grasp, manipulate, or assemble objects.
These are kinds of activities workers regularly do in this job.
77%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
72%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
72%Building good relationships
Building good working relationships and keeping them over time.
71%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
70%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
69%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
65%Making decisions and solving problems
Using information to work out the best solution and solve problems.
62%Coordinating the work of a team
Getting members of a group to work together to finish a task.
60%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
57%Researching and investigating
Looking for, getting and understanding different kinds of information.
56%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
56%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
54%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
50%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
46%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
44%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
Using your own ideas for developing, designing, or creating something new.
37%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
37%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
33%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Work with people in a group or team.
98%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
96%Physically close to people
Work physically close to other people.
93%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
93%Freedom to make decisions
Have freedom to make decision on your own.
91%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
91%Contact with the public
Work with customers or the public.
90%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
Talk with people face-to-face.
87%Impact of decisions
Make decisions that have a large impact on other people.
87%Spend time standing
Spend time standing at work.
86%Frequent decision making
Frequently make decisions that impact other people.
85%Cramped work space
Work in an awkward position or in cramped work spaces.
85%Indoors, heat controlled
Work indoors with access to heating or cooling.
85%Walking and running
Spend time walking and running.
85%Health and safety of others
Take responsibility for the health and safety of others.
84%Making repetitive motions
Spend time making repetitive motions.
Use electronic mail.
82%Bending or twisting your body
Spend time bending or twisting your body.
82%Disease or infection
Be exposed to disease or infections.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-2031.00 - Flight Attendants.