Checkout Operators and Office Cashiers
Checkout Operators and Office Cashiers operate cash registers and receive payments from customers, and issue receipts and return change due.
scanning, weighing and recording prices of goods
receiving and processing payments for goods and services by cash, cheques, gift vouchers, credit and debit cards and other payment types
issuing sales dockets and giving change
maintaining supplies of change, wrapping and other materials used at checkout
counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
recording and balancing petty cash disbursements
operating a computer terminal to administer the store's financial transaction system
cashing authorised cheques
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow moderately
- is likely to reach 155,600 by 2026.
Source: National Skills Commission Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Earnings and hours
Around 14% of people employed as Checkout Operators and Office Cashiers work full-time hours, in all their jobs combined. This is 52 percentage points below the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Median full-time earnings are $892 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $837
- 1 in 4 earn more than $1,084
Median hourly earnings are $24, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Checkout Operators and Office Cashiers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Checkout Operators and Office Cashiers||All Jobs Average|
Around 42% of Checkout Operators and Office Cashiers live outside of capital cities, compared with the all jobs average of 38%.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Checkout Operators and Office Cashiers is 21 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 15 to 19 years.
Females make up 75% of the workforce. This is 27 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Checkout Operators and Office Cashiers||All Jobs Average|
|65 and Over||1.5||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Checkout Operator or Cashier. Some workers have a certificate I or II in retail services.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Retail Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Checkout Operators and Office Cashiers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.4||10.1|
|Year 10 and below||26.6||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Checkout Operators and Office Cashiers who interact well with others, provide good customer service and are reliable.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Looking for ways to help people.
Reading work related information.
Talking to others.
Understanding why people react the way they do.
37%Coordination with others
Being adaptable and coordinating work with other people.
Keeping track of how well work is progressing so you can make changes or improvements.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
34%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Using maths to solve problems.
Teaching people how to do something.
Being able to use what you have learnt to solve problems now and again in the future.
Talking people into changing their minds or their behaviour.
29%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Bringing people together and trying to sort out their differences.
29%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Measuring how well a system is working and how to improve it.
Figuring out the best way to teach or learn something new.
These are important topics, subjects or knowledge areas.
57%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Arithmetic, algebra, geometry, calculus, or statistics.
English language including the meaning and spelling of words, rules of composition, and grammar.
38%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
34%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
32%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
28%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
21%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
20%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
17%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Machines and tools, including their designs, uses, repair, and maintenance.
15%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
15%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
14%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Moving people or goods by air, rail, sea, or road.
14%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Planting, growing, and harvesting food (both plant and animal), including storage and handling.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
See details that are up-close (within a few feet).
Identify and understand the speech of another person.
Read and understand written information.
Use lots of detailed information to come up with answers or make general rules.
Speak clearly so others can understand you.
Use general rules to find answers or solve problems logically.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Pay attention to something without being distracted.
37%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Come up with different ways of grouping things.
Put together small parts with your fingers.
Write in a way that people can understand.
34%Working with numbers
Add, subtract, multiply, or divide.
Keep your hand or arm steady.
Quickly move your hand to grasp, manipulate, or assemble objects.
Remember things like words, numbers, pictures, and procedures.
Choose the right maths method or formula to solve a problem.
These are kinds of activities workers regularly do in this job.
65%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
56%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
54%Building good relationships
Building good working relationships and keeping them over time.
51%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
Convincing people to buy something or to change their minds or actions.
41%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
41%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
39%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
39%Researching and investigating
Looking for, getting and understanding different kinds of information.
38%Making decisions and solving problems
Using information to work out the best solution and solve problems.
38%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
36%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
36%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
34%Coordinating the work of a team
Getting members of a group to work together to finish a task.
33%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
32%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
32%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
29%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
29%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
28%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
95%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
94%Spend time standing
Spend time standing at work.
93%Contact with the public
Work with customers or the public.
Talk on the telephone.
89%Indoors, heat controlled
Work indoors with access to heating or cooling.
83%Physically close to people
Work physically close to other people.
82%Being exact or accurate
Be very exact or highly accurate.
Talk with people face-to-face.
Work with people in a group or team.
80%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
77%Making repetitive motions
Spend time making repetitive motions.
74%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
69%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
69%Frequent decision making
Frequently make decisions that impact other people.
66%Freedom to make decisions
Have freedom to make decision on your own.
65%Lead or coordinate a team
Lead others to do work activities.
Have freedom to decide on tasks, priorities, and goals.
63%Impact of decisions
Make decisions that have a large impact on other people.
60%Walking and running
Spend time walking and running.
Deal with conflict or disagreements.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-2011.00 - Cashiers.