Commercial Housekeepers clean, vacuum and mop floors, make beds, and restock mini bars and bathroom supplies in hotel and motel rooms, and other commercial premises.
Cleans the interior of buildings and the immediate outside areas.
Sweeps, mops and polishes floors, vacuums and shampoos carpets, and cleans curtains and upholstered furniture.
Dusts and polishes furniture, fixtures and fittings.
Picks up rubbish, empties garbage containers, and takes contents to waste areas for removal.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Housekeepers, under the outlook section.
Earnings and hours
Around 22% of people employed as Commercial Housekeepers work full-time hours, in all their jobs combined. This is 44 percentage points below the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Commercial Housekeepers work in the Accommodation and food services industry. They are also employed in industries like:
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Commercial Housekeepers||All Jobs Average|
Around 52% of Commercial Housekeepers live outside of capital cities, compared with the all jobs average of 38%.
Queensland has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Commercial Housekeepers is 40 years. This is the same as the all jobs average.
A large share of workers are aged 25 to 34 years.
Females make up 84% of the workforce. This is 36 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Commercial Housekeepers||All Jobs Average|
|65 and Over||2.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Commercial Housekeeper. Some workers have a certificate II or III in cleaning operations.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Property Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Commercial Housekeepers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||3.8||10.1|
|Year 10 and below||28.8||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Housekeepers who are hardworking, reliable and have good people skills.
Skills can be improved through training or experience.
Looking for ways to help people.
36%Coordination with others
Being adaptable and coordinating work with other people.
Listening to others, not interrupting, and asking good questions.
Keeping track of how well work is progressing so you can make changes or improvements.
Managing your own and other peoples' time to get work done.
Reading work related information.
Understanding why people react the way they do.
Talking to others.
Thinking about the pros and cons of different ways to solve a problem.
29%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Teaching people how to do something.
27%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Talking people into changing their minds or their behaviour.
25%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
23%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Bringing people together and trying to sort out their differences.
Writing things for co-workers or customers.
Figuring out the best way to teach or learn something new.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Being able to use what you have learnt to solve problems now and again in the future.
These are important topics, subjects or knowledge areas.
53%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
40%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English language including the meaning and spelling of words, rules of composition, and grammar.
34%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Moving people or goods by air, rail, sea, or road.
31%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
18%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
16%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
15%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
13%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Machines and tools, including their designs, uses, repair, and maintenance.
12%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
9%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
7%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
6%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Planting, growing, and harvesting food (both plant and animal), including storage and handling.
Workers use these physical and mental abilities..
Bend, stretch, twist, or reach with your body, arms, and/or legs.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Listen to and understand what people say.
See details that are up-close (within a few feet).
Communicate by speaking.
Exercise for a long time without getting winded or out of breath.
Identify and understand the speech of another person.
See details that are far away.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Quickly move your hand to grasp, manipulate, or assemble objects.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Lift, push, pull, or carry things.
Pay attention to something without being distracted.
30%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Speak clearly so others can understand you.
Put together small parts with your fingers.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Notice differences between colours, including shades of colour and brightness.
Exercise for a long time without your muscles getting tired.
These are kinds of activities workers regularly do in this job.
66%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
56%Building good relationships
Building good working relationships and keeping them over time.
55%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
54%Researching and investigating
Looking for, getting and understanding different kinds of information.
51%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
50%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
48%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
47%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
46%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
46%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
44%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
42%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
42%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
39%Making decisions and solving problems
Using information to work out the best solution and solve problems.
39%Coordinating the work of a team
Getting members of a group to work together to finish a task.
39%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
38%Controlling equipment or machines
Operating machines or processes either directly or using controls (not including computers or vehicles).
34%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
Using your own ideas for developing, designing, or creating something new.
31%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
95%Spend time standing
Spend time standing at work.
93%Bending or twisting your body
Spend time bending or twisting your body.
89%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
86%Wear common protective or safety equipment
Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
85%Making repetitive motions
Spend time making repetitive motions.
85%Walking and running
Spend time walking and running.
85%Kneeling, crouching, stooping, or crawling
Spend time kneeling, crouching, stooping or crawling.
83%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
82%Freedom to make decisions
Have freedom to make decision on your own.
Talk with people face-to-face.
80%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
78%Indoors, heat controlled
Work indoors with access to heating or cooling.
Have freedom to decide on tasks, priorities, and goals.
Work to strict deadlines.
75%Being exact or accurate
Be very exact or highly accurate.
75%Frequent decision making
Frequently make decisions that impact other people.
75%Health and safety of others
Take responsibility for the health and safety of others.
Work with people in a group or team.
71%Impact of decisions
Make decisions that have a large impact on other people.
63%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 37-2012.00 - Maids and Housekeeping Cleaners.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Occupation profiles data are available for download.
The Employment Projections are available for download.