Telecommunications Technicians

ANZSCO ID 342414

Overview

Snapshot

Employed
12,700
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
87%
Female Share
4%
Average age
41

Summary

Telecommunications Technicians install, maintain and repair telecommunications equipment and appliances, such as telephones, mobile telephones, switchboards and data transmission equipment, in homes, businesses, telephone exchanges and other network sites.

Also known as: Communications Technician.

Specialisations: Technician Telecommunication Systems (Army).

A certificate II or III in telecommunications or electrotechnology is usually needed to work as a Telecommunications Technician.

Tasks

  • Locates faults in telecommunications equipment using instruments such as ohmmeters, voltmeters, ammeters and transmission measuring equipment.

  • Attaches wires and cables to appliances.

  • Adjusts, replaces and repairs faulty items, and tests equipment using electronic instruments.

  • Installs telecommunications equipment and appliances such as telephones, switchboards and data transmission equipment.

Characteristics

Job Type
Technicians And Trades Workers
Skill Level
Medium skill
ANZSCO Occupation group
Unemployment Rate
n/a
Industries
Pathway(s)
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Practical
  • Analytical
  • Administrative
Physical Demand
  • Medium

Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Telecommunications Trades Workers, under the outlook section.


Earnings and hours

Working arrangements

  • Around 87% of people employed as Telecommunications Technicians work full-time hours, in all their jobs combined. This is 21 percentage points above the all jobs average (66%).

    Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Information Media and Telecommunications
61.2%
2
Construction
8.6%
3
Other Services
6.3%
4
Professional, Scientific and Technical Services
4.2%
5
Other industries
14.8%

Regions

Employment across Australia

NSW

30.1% All occupations: 31.6%

VIC

23.2% All occupations: 25.6%

QLD

21.6% All occupations: 20.0%

SA

7.2% All occupations: 7.0%

WA

12.5% All occupations: 10.8%

TAS

2.3% All occupations: 2.0%

NT

1.6% All occupations: 1.0%

ACT

1.5% All occupations: 1.9%

Employment by State and Territory (% Share)

State Telecommunications Technicians All Jobs Average
NSW 30.1 31.6
VIC 23.2 25.6
QLD 21.6 20.0
SA 7.2 7.0
WA 12.5 10.8
TAS 2.3 2.0
NT 1.6 1.0
ACT 1.5 1.9



Worker profile

Age and gender

Age In Years
41
All Jobs Average is 40
Female Share
4%
All Jobs Average is 48%
  • The median age of Telecommunications Technicians is 41 years. This is similar to the all jobs average of 40 years.

    A large share of workers are aged 25 to 34 years.

    Females make up 4% of the workforce. This is 44 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Telecommunications Technicians All Jobs Average
15-19 1.7 5.0
20-24 8.4 9.3
25-34 26.7 22.9
35-44 22.1 22.0
45-54 23.2 21.6
55-59 9.4 9.0
60-64 6.5 6.0
65 and Over 1.9 4.2
Median Age 41 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

A certificate II or III in telecommunications or electrotechnology is usually needed to work as a Telecommunications Technician.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Telecommunications Technicians All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 3.2 10.1
Bachelor degree 10.0 21.8
Advanced Diploma/Diploma 14.5 11.6
Certificate III/IV 49.7 21.1
Year 12 12.7 18.1
Year 11 3.3 4.8
Year 10 and below 6.7 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Telecommunications Trades Workers who are reliable, work well in a team and have a strong work ethic.

Skills

Skills can be improved through training or experience.

  • 54%

    Troubleshooting

    Figuring out why a machine or system went wrong and working out what to do about it.

  • 52%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 52%

    Quality control analysis

    Doing tests and checking products, services, or processes to make sure they are working properly.

  • 50%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 50%

    Reading comprehension

    Reading work related information.

  • 48%

    Operation monitoring

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • 48%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 48%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 48%

    Repairing

    Fixing machines or systems.

  • 46%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 46%

    Equipment maintenance

    Maintaining equipment and deciding what maintenance will be needed in the future.

  • 46%

    Operation and control

    Controlling equipment or systems.

  • 46%

    Speaking

    Talking to others.

  • 46%

    Equipment selection

    Deciding on the kind of tools and equipment needed to do a job.

  • 45%

    Serving others

    Looking for ways to help people.

  • 45%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 43%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 43%

    Writing

    Writing things for co-workers or customers.

  • 41%

    Time management

    Managing your own and other peoples' time to get work done.

  • 37%

    Social perceptiveness

    Understanding why people react the way they do.


Knowledge

These are important topics, subjects or knowledge areas.

  • 76%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 67%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 64%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 59%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 53%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 52%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 49%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 49%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.

  • 44%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 44%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 43%

    Technical design

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  • 43%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 43%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 38%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 36%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 34%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 30%

    Building and construction

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  • 30%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 21%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 21%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.


Abilities

Workers use these physical and mental abilities..

  • 55%

    Colour discrimination

    Notice differences between colours, including shades of colour and brightness.

  • 55%

    Near vision

    See details that are up-close (within a few feet).

  • 55%

    Oral comprehension

    Listen to and understand what people say.

  • 54%

    Visualization

    Imagine how something will look after it is moved around or changed.

  • 52%

    Oral expression

    Communicate by speaking.

  • 52%

    Written comprehension

    Read and understand written information.

  • 50%

    Finger dexterity

    Put together small parts with your fingers.

  • 50%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 50%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 48%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 48%

    Far vision

    See details that are far away.

  • 48%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 46%

    Manual dexterity

    Quickly move your hand to grasp, manipulate, or assemble objects.

  • 45%

    Arm-hand steadiness

    Keep your hand or arm steady.

  • 45%

    Control precision

    Quickly change the controls of a machine, car, truck or boat.

  • 45%

    Multilimb coordination

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  • 45%

    Speech clarity

    Speak clearly so others can understand you.

  • 45%

    Speech recognition

    Identify and understand the speech of another person.

  • 43%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 38%

    Depth perception

    Decide which thing is closer or further away from you, or decide how far away it is.


Activities

These are kinds of activities workers regularly do in this job.

  • 72%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 71%

    Doing physically active work

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  • 70%

    Handling and moving objects

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  • 70%

    Working with electronic equipment

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing electronic devices and equipment.

  • 63%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 60%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 58%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 57%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 56%

    Thinking creatively

    Using your own ideas for developing, designing, or creating something new.

  • 55%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 55%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 51%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 50%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 49%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 49%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 48%

    Checking for errors or defects

    Inspecting equipment, structures, or materials for errors, problems or defects.

  • 45%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 45%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 44%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 44%

    Driving vehicles or equipment

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 71%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 67%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 33%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 29%

    Helping

    Working with people. Helping or providing service to others.

  • 19%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 81%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 71%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 69%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 62%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 57%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 38%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 92%

    Telephone

    Talk on the telephone.

  • 92%

    In an enclosed vehicle or equipment

    Work in a closed vehicle (e.g., car).

  • 90%

    Face-to-face discussions

    Talk with people face-to-face.

  • 88%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 87%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 85%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 84%

    Wear common protective or safety equipment

    Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.

  • 83%

    Outdoors, exposed to weather

    Work outdoors, exposed to the weather.

  • 82%

    Exposure to contaminants

    Be exposed to pollutants, gases, dust or odours.

  • 82%

    Contact with the public

    Work with customers or the public.

  • 81%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 80%

    Cramped work space

    Work in an awkward position or in cramped work spaces.

  • 80%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 79%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 77%

    Being exact or accurate

    Be very exact or highly accurate.

  • 75%

    Teamwork

    Work with people in a group or team.

  • 75%

    Time pressure

    Work to strict deadlines.

  • 74%

    Very hot or cold temperatures

    Work in very hot or cold temperatures.

  • 71%

    Loud or uncomfortable sounds

    Be exposed to noises and sounds that are distracting or uncomfortable.

  • 68%

    Bright or inadequate lighting

    Work in extremely bright or dark lighting conditions.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 49-2022.00 - Telecommunications Equipment Installers and Repairers, Except Line Installers.


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