Gaming Workers provide gaming services within casinos and other gambling establishments.
Also known as: Croupier.
Specialisations: Casino Gaming Inspector, Gaming Pit Boss.
Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.
ensuring that games operating in the casino pit run smoothly
monitoring cash drops to cashiers and chip transactions
observing incidents and settling disputes arising at gaming tables
dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game
checking that appropriate betting limit signs are in place
checking playing cards
verifying cash and colour chip change involving larger amounts with the casino gaming inspector
advising patrons about the rules and etiquette of games
counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total
calculating and paying winning bets
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow very strongly
- is likely to reach 10,100 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 57% of people employed as Gaming Workers work full-time hours, in all their jobs combined. This is 9 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,298 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,128
- 1 in 4 earn more than $1,608
Median hourly earnings are $40, this is similar to the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Gaming Workers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Gaming Workers||All Jobs Average|
Around 83% of Gaming Workers live in capital cities, compared with the all jobs average of 62%.
Victoria has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Gaming Workers is 33 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 43% of the workforce. This is 5 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Gaming Workers||All Jobs Average|
|65 and Over||1.0||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Gaming Workers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||4.6||10.1|
|Year 10 and below||7.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Gaming Workers who have good people skills, provide good customer service and are well presented.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
Listening to others, not interrupting, and asking good questions.
Looking for ways to help people.
Teaching people how to do something.
Understanding why people react the way they do.
Talking to others.
41%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Talking people into changing their minds or their behaviour.
Bringing people together and trying to sort out their differences.
Writing things for co-workers or customers.
37%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Managing your own and other peoples' time to get work done.
Being able to use what you have learnt to solve problems now and again in the future.
Reading work related information.
34%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Figuring out the best way to teach or learn something new.
Using maths to solve problems.
32%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
65%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Arithmetic, algebra, geometry, calculus, or statistics.
English language including the meaning and spelling of words, rules of composition, and grammar.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
23%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
21%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
21%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
20%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
18%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
17%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
16%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
15%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
15%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
14%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
9%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Machines and tools, including their designs, uses, repair, and maintenance.
Moving people or goods by air, rail, sea, or road.
4%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
See details that are up-close (within a few feet).
Use general rules to find answers or solve problems logically.
Pay attention to something without being distracted.
45%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Identify and understand the speech of another person.
Quickly move your hand to grasp, manipulate, or assemble objects.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Speak clearly so others can understand you.
Use lots of detailed information to come up with answers or make general rules.
43%Working with numbers
Add, subtract, multiply, or divide.
Read and understand written information.
Put together small parts with your fingers.
See details that are far away.
Do two or more things at the same time.
37%Speed of recognition
Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.
Keep your hand or arm steady.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
These are kinds of activities workers regularly do in this job.
64%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
61%Building good relationships
Building good working relationships and keeping them over time.
53%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
51%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
51%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
50%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
49%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
49%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
49%Making decisions and solving problems
Using information to work out the best solution and solve problems.
48%Researching and investigating
Looking for, getting and understanding different kinds of information.
44%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
43%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
43%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
42%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
42%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
41%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
40%Coordinating the work of a team
Getting members of a group to work together to finish a task.
38%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
36%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
31%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
96%Being exact or accurate
Be very exact or highly accurate.
92%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
91%Making repetitive motions
Spend time making repetitive motions.
90%Indoors, heat controlled
Work indoors with access to heating or cooling.
89%Physically close to people
Work physically close to other people.
88%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
85%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
85%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
83%Spend time standing
Spend time standing at work.
83%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Work with people in a group or team.
79%Contact with the public
Work with customers or the public.
Talk with people face-to-face.
76%Frequent decision making
Frequently make decisions that impact other people.
75%Impact of decisions
Make decisions that have a large impact on other people.
74%Bending or twisting your body
Spend time bending or twisting your body.
Deal with conflict or disagreements.
Compete with others, or be aware of competitive pressures.
59%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
56%Lead or coordinate a team
Lead others to do work activities.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3011.00 - Gaming Dealers.