Crowd Controllers carry out crowd control duties at entertainment, sporting or recreational venues.
Issues security passes to authorised visitors and gives directions.
Maintains order at venues where there are large gatherings of people.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Security Officers and Guards, under the outlook section.
Earnings and hours
Around 20% of people employed as Crowd Controllers work full-time hours, in all their jobs combined. This is 46 percentage points below the all jobs average (66%).
Full-time workers work an average of 45 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Crowd Controllers||All Jobs Average|
Around 61% of Crowd Controllers live in capital cities, similar to the all jobs average of 62%.
Western Australia and Queensland have a large share of employment relative to their population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Crowd Controllers is 28 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 17% of the workforce. This is 31 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Crowd Controllers||All Jobs Average|
|65 and Over||2.7||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Crowd Controller. Although some workers have a certificate II or III in security operations.
Registration or licencing may be required.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Property Services and Public Sector VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Crowd Controllers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||1.5||10.1|
|Year 10 and below||10.3||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Security Officers and Guards who can connect with others, are trustworthy, responsible and reliable.
Skills can be improved through training or experience.
Keeping track of how well work is progressing so you can make changes or improvements.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
41%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Writing things for co-workers or customers.
Talking to others.
Looking for ways to help people.
Understanding why people react the way they do.
Being able to use what you have learnt to solve problems now and again in the future.
Talking people into changing their minds or their behaviour.
32%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
32%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Figuring out the best way to teach or learn something new.
Teaching people how to do something.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Bringing people together and trying to sort out their differences.
Managing your own and other peoples' time to get work done.
27%Operation and control
Controlling equipment or systems.
25%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
These are important topics, subjects or knowledge areas.
55%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
54%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
English language including the meaning and spelling of words, rules of composition, and grammar.
35%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
32%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
27%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
25%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
25%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Moving people or goods by air, rail, sea, or road.
24%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
22%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
21%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Arithmetic, algebra, geometry, calculus, or statistics.
19%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
19%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Workers use these physical and mental abilities..
Pay attention to something without being distracted.
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
See details that are far away.
45%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
See details that are up-close (within a few feet).
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Identify and understand the speech of another person.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Read and understand written information.
Speak clearly so others can understand you.
Lift, push, pull, or carry things.
Tell the difference between sounds.
Write in a way that people can understand.
Do two or more things at the same time.
Pay attention to a certain sound when there are other distracting sounds.
Notice differences between colours, including shades of colour and brightness.
These are kinds of activities workers regularly do in this job.
71%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
69%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
69%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
66%Making decisions and solving problems
Using information to work out the best solution and solve problems.
66%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
64%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
61%Building good relationships
Building good working relationships and keeping them over time.
60%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
60%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
58%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
58%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
57%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
55%Researching and investigating
Looking for, getting and understanding different kinds of information.
55%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
54%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
52%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
51%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
50%Coordinating the work of a team
Getting members of a group to work together to finish a task.
46%Explaining things to people
Helping people to understand and use information.
44%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
94%Indoors, heat controlled
Work indoors with access to heating or cooling.
89%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
88%Being exact or accurate
Be very exact or highly accurate.
Talk on the telephone.
85%Impact of decisions
Make decisions that have a large impact on other people.
Work with people in a group or team.
83%Freedom to make decisions
Have freedom to make decision on your own.
82%Frequent decision making
Frequently make decisions that impact other people.
81%Contact with the public
Work with customers or the public.
77%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
76%Health and safety of others
Take responsibility for the health and safety of others.
75%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
74%Physically close to people
Work physically close to other people.
Have freedom to decide on tasks, priorities, and goals.
72%Letters and memos
Write letters and memos.
69%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
Compete with others, or be aware of competitive pressures.
68%Lead or coordinate a team
Lead others to do work activities.
Deal with conflict or disagreements.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 33-9032.00 - Security Guards.