Customs Officers

ANZSCO ID 599511

Overview

Snapshot

Employed
2,300
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
81%
Female Share
44%
Average age
44

Summary

Customs Officers administer and enforce customs and related legislation, and assist with customs control of overseas passengers, crew, aircraft, ships, cargo, mail and bond stores.

Also known as: Customs Inspector.

Specialisations: Customs Investigator.

Formal qualifications are not essential to work as a Customs Officer. Although some workers have a certificate III in government (border protection) or a related field.

Tasks

  • Searches aircraft, ships, vehicles, premises and people, as well as checking documents and goods to detect illegal activities such as undocumented cargo, prohibited goods and illegal aliens.

Characteristics


Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Inspectors and Regulatory Officers, under the outlook section.


Earnings and hours

Working arrangements

  • Around 81% of people employed as Customs Officers work full-time hours, in all their jobs combined. This is 15 percentage points above the all jobs average (66%).

    Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Public Administration and Safety
87.3%
2
Transport, Postal and Warehousing
6.3%
3
Professional, Scientific and Technical Services
1.4%
4
Wholesale Trade
0.9%
5
Other industries
3.5%

Regions

Employment across Australia

NSW

33.6% All occupations: 31.6%

VIC

21.8% All occupations: 25.6%

QLD

20.0% All occupations: 20.0%

SA

3.9% All occupations: 7.0%

WA

11.5% All occupations: 10.8%

TAS

0.9% All occupations: 2.0%

NT

2.8% All occupations: 1.0%

ACT

5.0% All occupations: 1.9%

Employment by State and Territory (% Share)

State Customs Officers All Jobs Average
NSW 33.6 31.6
VIC 21.8 25.6
QLD 20.0 20.0
SA 3.9 7.0
WA 11.5 10.8
TAS 0.9 2.0
NT 2.8 1.0
ACT 5.0 1.9



Worker profile

Age and gender

Age In Years
44
All Jobs Average is 40
Female Share
44%
All Jobs Average is 48%
  • The median age of Customs Officers is 44 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 44% of the workforce. This is 4 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Customs Officers All Jobs Average
15-19 0.5 5.0
20-24 3.0 9.3
25-34 19.1 22.9
35-44 30.9 22.0
45-54 31.0 21.6
55-59 8.9 9.0
60-64 4.6 6.0
65 and Over 2.1 4.2
Median Age 44 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as a Customs Officer. Although some workers have a certificate III in government (border protection) or a related field.

Registration or licencing may be required.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Local Government and Public Sector VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Customs Officers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 7.3 10.1
Bachelor degree 22.2 21.8
Advanced Diploma/Diploma 17.6 11.6
Certificate III/IV 21.8 21.1
Year 12 24.1 18.1
Year 11 2.6 4.8
Year 10 and below 4.4 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Inspectors and Regulatory Officers who have a good attention to detail, strong people skills and a good work ethic.

Skills

Skills can be improved through training or experience.

  • 57%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 57%

    Speaking

    Talking to others.

  • 55%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 55%

    Reading comprehension

    Reading work related information.

  • 54%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 54%

    Writing

    Writing things for co-workers or customers.

  • 50%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 48%

    Social perceptiveness

    Understanding why people react the way they do.

  • 48%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 46%

    Time management

    Managing your own and other peoples' time to get work done.

  • 45%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 45%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 43%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 43%

    Instructing

    Teaching people how to do something.

  • 43%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 43%

    Serving others

    Looking for ways to help people.

  • 41%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 39%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 34%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 32%

    Operation monitoring

    Watching gauges, dials, or other indicators to make sure a machine is working properly.


Knowledge

These are important topics, subjects or knowledge areas.

  • 69%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 65%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 64%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 59%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 59%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 58%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 53%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 50%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 50%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 46%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 43%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 41%

    Philosophy and theology

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  • 41%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 40%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 35%

    History and archeology

    Events of the past, their causes, how we learn about them, and how they influence the way we live today.

  • 32%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 32%

    Chemistry

    Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.

  • 31%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 30%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 27%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.


Abilities

Workers use these physical and mental abilities..

  • 59%

    Near vision

    See details that are up-close (within a few feet).

  • 59%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 59%

    Speech recognition

    Identify and understand the speech of another person.

  • 57%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 57%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 57%

    Oral comprehension

    Listen to and understand what people say.

  • 57%

    Oral expression

    Communicate by speaking.

  • 57%

    Written comprehension

    Read and understand written information.

  • 55%

    Speech clarity

    Speak clearly so others can understand you.

  • 54%

    Written expression

    Write in a way that people can understand.

  • 48%

    Far vision

    See details that are far away.

  • 48%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 48%

    Selective attention

    Pay attention to something without being distracted.

  • 48%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 45%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 45%

    Categorising

    Come up with different ways of grouping things.

  • 41%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 41%

    Finger dexterity

    Put together small parts with your fingers.

  • 39%

    Multitasking

    Do two or more things at the same time.

  • 36%

    Auditory attention

    Pay attention to a certain sound when there are other distracting sounds.


Activities

These are kinds of activities workers regularly do in this job.

  • 79%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 78%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 77%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 77%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 76%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 76%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 76%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 75%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 75%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 75%

    Making sense of information and ideas

    Looking at, working with, and understanding data or information.

  • 74%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 74%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 69%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 67%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 64%

    Explaining things to people

    Helping people to understand and use information.

  • 61%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 58%

    Providing office support

    Doing day-to-day office work such as filing and processing paperwork.

  • 57%

    Checking for errors or defects

    Inspecting equipment, structures, or materials for errors, problems or defects.

  • 55%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 54%

    Estimating amounts, costs and resources

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 90%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 76%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 67%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 33%

    Helping

    Working with people. Helping or providing service to others.

  • 29%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 14%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 81%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 74%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 57%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 52%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 48%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 48%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 100%

    Electronic mail

    Use electronic mail.

  • 97%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 96%

    Contact with the public

    Work with customers or the public.

  • 95%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 94%

    Telephone

    Talk on the telephone.

  • 93%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 93%

    Face-to-face discussions

    Talk with people face-to-face.

  • 92%

    Teamwork

    Work with people in a group or team.

  • 91%

    Being exact or accurate

    Be very exact or highly accurate.

  • 91%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 87%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 86%

    Loud or uncomfortable sounds

    Be exposed to noises and sounds that are distracting or uncomfortable.

  • 84%

    Consequence of error

    Work where mistakes have serious consequences.

  • 84%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 84%

    Physically close to people

    Work physically close to other people.

  • 83%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 82%

    Exposure to contaminants

    Be exposed to pollutants, gases, dust or odours.

  • 80%

    Outdoors, exposed to weather

    Work outdoors, exposed to the weather.

  • 79%

    Lead or coordinate a team

    Lead others to do work activities.

  • 78%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 33-3021.05 - Immigration and Customs Inspectors.


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