Health and Welfare Services Managers

ANZSCO ID 1342

Overview

Snapshot

Employed
27,800
Future Growth
26.5%
Weekly Earnings
$2,339
Full-Time Share
85%
Female Share
74%
Average age
48

Summary

Health and Welfare Services Managers plan, organise, direct, control and coordinate the professional and administrative aspects of health and welfare programs and services.

Tasks

  • providing overall direction and management for the service, facility, organisation or centre

  • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff

  • coordinating and administering health and welfare programs and clinical services

  • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres

  • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services

  • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination

  • advising government bodies about measures to improve health and welfare services and facilities

  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums

  • controlling selection, training and supervision of staff

Characteristics

Job Type
Managers
Skill Level
Very high skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
Interests
  • Administrative
  • Enterprising
  • Helping
Physical Demand
  • Sedentary

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow very strongly
  • is likely to reach 45,300 by 2026.
  • Source: Jobs and Skills Australia Employment Projections to 2026.

    Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

    Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
26.5%
(or 9,500 jobs)
From
35,800
in 2021
To
45,300
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Year Employment
2011 20,300
2012 19,100
2013 20,100
2014 22,900
2015 18,000
2016 24,600
2017 20,200
2018 31,400
2019 23,000
2020 30,700
2021 35,800
2026 45,300

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 85% of people employed as Health and Welfare Services Managers work full-time hours, in all their jobs combined. This is 19 percentage points above the all jobs average (66%).

    Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.

    More than half of workers regularly work overtime or extra hours (either paid or unpaid).

    Median full-time earnings are $2,339 per week, this is much higher than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,957
    • 1 in 4 earn more than $2,614

    Median hourly earnings are $62, this is much more than the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings Health and Welfare Services Managers All Jobs Average
Full-Time Earnings 2,339 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Health Care and Social Assistance
84.1%
2
Public Administration and Safety
9.3%
3
Administrative and Support Services
2.1%
4
Wholesale Trade
1.2%
5
Other industries
2.7%

Regions

Employment across Australia

NSW

33.4% All occupations: 31.6%

VIC

25.1% All occupations: 25.6%

QLD

19.6% All occupations: 20.0%

SA

7.6% All occupations: 7.0%

WA

8.8% All occupations: 10.8%

TAS

2.3% All occupations: 2.0%

NT

1.4% All occupations: 1.0%

ACT

1.7% All occupations: 1.9%

Employment by State and Territory (% Share)

State Health and Welfare Services Managers All Jobs Average
NSW 33.4 31.6
VIC 25.1 25.6
QLD 19.6 20.0
SA 7.6 7.0
WA 8.8 10.8
TAS 2.3 2.0
NT 1.4 1.0
ACT 1.7 1.9



Worker profile

Age and gender

Age In Years
48
All Jobs Average is 40
Female Share
74%
All Jobs Average is 48%
  • The median age of Health and Welfare Services Managers is 48 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 74% of the workforce. This is 26 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Health and Welfare Services Managers All Jobs Average
15-19 0.1 5.0
20-24 1.1 9.3
25-34 12.3 22.9
35-44 24.2 22.0
45-54 32.9 21.6
55-59 16.0 9.0
60-64 9.3 6.0
65 and Over 4.2 4.2
Median Age 48 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

A formal qualification in a related field (like health administration, business management, general medicine or nursing) and relevant experience is usually needed to work as a Health or Welfare Services Manager. University and Vocational Education and Training (VET) are both common study pathways.

Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Health Industry VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Health and Welfare Services Managers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 28.9 10.1
Bachelor degree 35.2 21.8
Advanced Diploma/Diploma 18.9 11.6
Certificate III/IV 8.1 21.1
Year 12 5.2 18.1
Year 11 1.2 4.8
Year 10 and below 2.5 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Health and Welfare Services Managers who have strong people skills, can communicate clearly and multitask under pressure.

Skills

Skills can be improved through training or experience.

  • 61%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 59%

    Reading comprehension

    Reading work related information.

  • 57%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 57%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 57%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 57%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 57%

    Social perceptiveness

    Understanding why people react the way they do.

  • 57%

    Speaking

    Talking to others.

  • 57%

    Time management

    Managing your own and other peoples' time to get work done.

  • 57%

    Writing

    Writing things for co-workers or customers.

  • 57%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 55%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 55%

    Operations analysis

    Understanding needs and product requirements to create a design.

  • 50%

    Serving others

    Looking for ways to help people.

  • 50%

    Systems evaluation

    Measuring how well a system is working and how to improve it.

  • 50%

    Instructing

    Teaching people how to do something.

  • 50%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 48%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 48%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 46%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.


Knowledge

These are important topics, subjects or knowledge areas.

  • 74%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 70%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 68%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 66%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 64%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 64%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 63%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 57%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 54%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 48%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 48%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 48%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 46%

    Medicine and dentistry

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.

  • 39%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 36%

    Biology

    Plant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.

  • 35%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 27%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 27%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 25%

    Therapy and counselling

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  • 16%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.


Abilities

Workers use these physical and mental abilities..

  • 64%

    Oral comprehension

    Listen to and understand what people say.

  • 63%

    Written comprehension

    Read and understand written information.

  • 61%

    Oral expression

    Communicate by speaking.

  • 61%

    Written expression

    Write in a way that people can understand.

  • 57%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 57%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 57%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 55%

    Near vision

    See details that are up-close (within a few feet).

  • 55%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 54%

    Speech clarity

    Speak clearly so others can understand you.

  • 54%

    Speech recognition

    Identify and understand the speech of another person.

  • 52%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 50%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 50%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 46%

    Categorising

    Come up with different ways of grouping things.

  • 46%

    Working with numbers

    Add, subtract, multiply, or divide.

  • 41%

    Multitasking

    Do two or more things at the same time.

  • 41%

    Selective attention

    Pay attention to something without being distracted.

  • 41%

    Far vision

    See details that are far away.

  • 39%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.


Activities

These are kinds of activities workers regularly do in this job.

  • 81%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 81%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 81%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 79%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 77%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 76%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 76%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 76%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 76%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 76%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 73%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 73%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 71%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 71%

    Making sense of information and ideas

    Looking at, working with, and understanding data or information.

  • 69%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.

  • 68%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 66%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 66%

    Explaining things to people

    Helping people to understand and use information.

  • 65%

    Coming up with systems and processes

    Deciding on goals and figuring out what you need to do to achieve them.

  • 60%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 71%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 71%

    Helping

    Working with people. Helping or providing service to others.

  • 48%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 24%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  • 24%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 86%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 86%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 86%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 81%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 71%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 67%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 100%

    Electronic mail

    Use electronic mail.

  • 99%

    Telephone

    Talk on the telephone.

  • 98%

    Face-to-face discussions

    Talk with people face-to-face.

  • 97%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 90%

    Being exact or accurate

    Be very exact or highly accurate.

  • 90%

    Time pressure

    Work to strict deadlines.

  • 89%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 86%

    Spend time sitting

    Spend time sitting at work.

  • 86%

    Teamwork

    Work with people in a group or team.

  • 82%

    Letters and memos

    Write letters and memos.

  • 82%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 82%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 81%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 80%

    Lead or coordinate a team

    Lead others to do work activities.

  • 76%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 74%

    Responsible for outcomes

    Take responsibility for the results of other people's work.

  • 73%

    Contact with the public

    Work with customers or the public.

  • 71%

    Making repetitive motions

    Spend time making repetitive motions.

  • 70%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 68%

    Competition

    Compete with others, or be aware of competitive pressures.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.


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