Doorpersons and Luggage Porters

ANZSCO ID 431912

Overview

Snapshot

Employed
1,100
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
46%
Female Share
14%
Average age
32

Summary

Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

Tasks

  • Escorts guests or residents to their rooms.

  • Assists with baggage.

  • Advises guests or residents of in-house facilities and local attractions.

  • Receives and distributes mail, telegrams, packages and messages to rooms.

  • Delivers newspapers to rooms and lounges.

  • May clean patrons' shoes and arrange cleaning and laundering of clothing.

  • Runs errands as directed.

  • May clean public areas.

Characteristics

Job Type
Community And Personal Service Workers
Skill Level
Entry level
ANZSCO Occupation group
Unemployment Rate
n/a
Industries
Pathway(s)
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Practical
  • Administrative
Physical Demand
  • Light
  • Medium
  • Heavy

Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Hospitality Workers, under the outlook section.


Earnings and hours

Working arrangements

  • Around 46% of people employed as Doorpersons and Luggage Porters work full-time hours, in all their jobs combined. This is 20 percentage points below the all jobs average (66%).

    Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Accommodation and Food Services
69.8%
2
Arts and Recreation Services
10.7%
3
Transport, Postal and Warehousing
7.7%
4
Retail Trade
2.1%
5
Other industries
7.7%

Regions

Employment across Australia

NSW

39.1% All occupations: 31.6%

VIC

22.8% All occupations: 25.6%

QLD

17.9% All occupations: 20.0%

SA

5.6% All occupations: 7.0%

WA

9.5% All occupations: 10.8%

TAS

2.3% All occupations: 2.0%

NT

1.8% All occupations: 1.0%

ACT

0.9% All occupations: 1.9%

Employment by State and Territory (% Share)

State Doorpersons and Luggage Porters All Jobs Average
NSW 39.1 31.6
VIC 22.8 25.6
QLD 17.9 20.0
SA 5.6 7.0
WA 9.5 10.8
TAS 2.3 2.0
NT 1.8 1.0
ACT 0.9 1.9


  • Around 72% of Doorpersons and Luggage Porters live in capital cities, compared with the all jobs average of 62%.

    New South Wales has a large share of employment relative to its population size.

    The regions with the largest share of workers are:

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.


Worker profile

Age and gender

Age In Years
32
All Jobs Average is 40
Female Share
14%
All Jobs Average is 48%
  • The median age of Doorpersons and Luggage Porters is 32 years. This is younger than the all jobs average of 40 years.

    A large share of workers are aged 25 to 34 years.

    Females make up 14% of the workforce. This is 34 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Doorpersons and Luggage Porters All Jobs Average
15-19 6.0 5.0
20-24 23.4 9.3
25-34 24.4 22.9
35-44 14.4 22.0
45-54 13.0 21.6
55-59 5.7 9.0
60-64 6.8 6.0
65 and Over 6.4 4.2
Median Age 32 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as a Doorperson or Luggage Porter. Although some workers have a Vocational Education and Training (VET) qualification in a related area like hospitality.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Doorpersons and Luggage Porters All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 2.7 10.1
Bachelor degree 15.6 21.8
Advanced Diploma/Diploma 10.0 11.6
Certificate III/IV 16.6 21.1
Year 12 37.1 18.1
Year 11 5.1 4.8
Year 10 and below 12.8 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

We're working on this content

Skills

Skills can be improved through training or experience.

  • 46%

    Serving others

    Looking for ways to help people.

  • 36%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 36%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 36%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 36%

    Reading comprehension

    Reading work related information.

  • 34%

    Social perceptiveness

    Understanding why people react the way they do.

  • 34%

    Speaking

    Talking to others.

  • 34%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 32%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 32%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 32%

    Instructing

    Teaching people how to do something.

  • 30%

    Time management

    Managing your own and other peoples' time to get work done.

  • 29%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 29%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 27%

    Operation and control

    Controlling equipment or systems.

  • 27%

    Operation monitoring

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • 27%

    Writing

    Writing things for co-workers or customers.

  • 25%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 25%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 25%

    Persuasion

    Talking people into changing their minds or their behaviour.


Knowledge

These are important topics, subjects or knowledge areas.

  • 59%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 43%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 43%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 35%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 35%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 31%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 29%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 28%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 27%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 25%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 24%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 23%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 21%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 21%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 21%

    Philosophy and theology

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  • 20%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 19%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 18%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 16%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 11%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Static strength

    Lift, push, pull, or carry things.

  • 54%

    Oral expression

    Communicate by speaking.

  • 48%

    Trunk strength

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  • 48%

    Speech recognition

    Identify and understand the speech of another person.

  • 46%

    Extent flexibility

    Bend, stretch, twist, or reach with your body, arms, and/or legs.

  • 45%

    Speech clarity

    Speak clearly so others can understand you.

  • 43%

    Oral comprehension

    Listen to and understand what people say.

  • 43%

    Selective attention

    Pay attention to something without being distracted.

  • 41%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 41%

    Stamina

    Exercise for a long time without getting winded or out of breath.

  • 39%

    Far vision

    See details that are far away.

  • 39%

    Near vision

    See details that are up-close (within a few feet).

  • 37%

    Multilimb coordination

    Use your arms and/or legs at the same time while sitting, standing, or lying down.

  • 37%

    Multitasking

    Do two or more things at the same time.

  • 37%

    Whole body coordination

    Move your arms, legs, and body together.

  • 36%

    Auditory attention

    Pay attention to a certain sound when there are other distracting sounds.

  • 36%

    Control precision

    Quickly change the controls of a machine, car, truck or boat.

  • 34%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 34%

    Manual dexterity

    Quickly move your hand to grasp, manipulate, or assemble objects.

  • 32%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).


Activities

These are kinds of activities workers regularly do in this job.

  • 72%

    Handling and moving objects

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  • 60%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 58%

    Doing physically active work

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  • 51%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 49%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 46%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 43%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 42%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 40%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 40%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 39%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 38%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 37%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 35%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 34%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 34%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 34%

    Driving vehicles or equipment

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.

  • 32%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 31%

    Estimating amounts, costs and resources

    Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.

  • 28%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 62%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 48%

    Helping

    Working with people. Helping or providing service to others.

  • 43%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 14%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 14%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 86%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 62%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 48%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 43%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 24%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 24%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 96%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 94%

    Face-to-face discussions

    Talk with people face-to-face.

  • 93%

    Spend time standing

    Spend time standing at work.

  • 93%

    Teamwork

    Work with people in a group or team.

  • 89%

    Physically close to people

    Work physically close to other people.

  • 86%

    Outdoors, exposed to weather

    Work outdoors, exposed to the weather.

  • 84%

    Walking and running

    Spend time walking and running.

  • 83%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 83%

    Very hot or cold temperatures

    Work in very hot or cold temperatures.

  • 81%

    Telephone

    Talk on the telephone.

  • 81%

    Contact with the public

    Work with customers or the public.

  • 80%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 78%

    Making repetitive motions

    Spend time making repetitive motions.

  • 78%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 77%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 77%

    Being exact or accurate

    Be very exact or highly accurate.

  • 77%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 77%

    Outdoors, under cover

    Work outdoors, under cover (e.g., in an open shed).

  • 76%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 76%

    In an enclosed vehicle or equipment

    Work in a closed vehicle (e.g., car).

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.


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