Doorpersons and Luggage Porters
Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.
Escorts guests or residents to their rooms.
Assists with baggage.
Advises guests or residents of in-house facilities and local attractions.
Receives and distributes mail, telegrams, packages and messages to rooms.
Delivers newspapers to rooms and lounges.
May clean patrons' shoes and arrange cleaning and laundering of clothing.
Runs errands as directed.
May clean public areas.
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Hospitality Workers, under the outlook section.
Earnings and hours
Around 46% of people employed as Doorpersons and Luggage Porters work full-time hours, in all their jobs combined. This is 20 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Doorpersons and Luggage Porters||All Jobs Average|
Around 72% of Doorpersons and Luggage Porters live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Doorpersons and Luggage Porters is 32 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 14% of the workforce. This is 34 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Doorpersons and Luggage Porters||All Jobs Average|
|65 and Over||6.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Doorperson or Luggage Porter. Although some workers have a Vocational Education and Training (VET) qualification in a related area like hospitality.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Doorpersons and Luggage Porters||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.7||10.1|
|Year 10 and below||12.8||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
We're working on this content
Skills can be improved through training or experience.
Looking for ways to help people.
Listening to others, not interrupting, and asking good questions.
36%Coordination with others
Being adaptable and coordinating work with other people.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
Understanding why people react the way they do.
Talking to others.
Keeping track of how well work is progressing so you can make changes or improvements.
32%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
32%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Teaching people how to do something.
Managing your own and other peoples' time to get work done.
Being able to use what you have learnt to solve problems now and again in the future.
Figuring out the best way to teach or learn something new.
27%Operation and control
Controlling equipment or systems.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Writing things for co-workers or customers.
25%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Bringing people together and trying to sort out their differences.
Talking people into changing their minds or their behaviour.
These are important topics, subjects or knowledge areas.
59%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
43%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Moving people or goods by air, rail, sea, or road.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
31%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
29%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
28%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
27%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
23%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Arithmetic, algebra, geometry, calculus, or statistics.
21%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
20%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
19%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
18%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
11%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Workers use these physical and mental abilities..
Lift, push, pull, or carry things.
Communicate by speaking.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Identify and understand the speech of another person.
Bend, stretch, twist, or reach with your body, arms, and/or legs.
Speak clearly so others can understand you.
Listen to and understand what people say.
Pay attention to something without being distracted.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Exercise for a long time without getting winded or out of breath.
See details that are far away.
See details that are up-close (within a few feet).
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Do two or more things at the same time.
37%Whole body coordination
Move your arms, legs, and body together.
Pay attention to a certain sound when there are other distracting sounds.
Quickly change the controls of a machine, car, truck or boat.
Use general rules to find answers or solve problems logically.
Quickly move your hand to grasp, manipulate, or assemble objects.
32%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
These are kinds of activities workers regularly do in this job.
72%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
60%Building good relationships
Building good working relationships and keeping them over time.
58%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
51%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
49%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
46%Making decisions and solving problems
Using information to work out the best solution and solve problems.
43%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
42%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
40%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
40%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
39%Researching and investigating
Looking for, getting and understanding different kinds of information.
38%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
37%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
35%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
34%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
34%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
34%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
32%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
31%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
28%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
96%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
93%Spend time standing
Spend time standing at work.
Work with people in a group or team.
89%Physically close to people
Work physically close to other people.
86%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
84%Walking and running
Spend time walking and running.
83%Frequent decision making
Frequently make decisions that impact other people.
83%Very hot or cold temperatures
Work in very hot or cold temperatures.
Talk on the telephone.
81%Contact with the public
Work with customers or the public.
80%Freedom to make decisions
Have freedom to make decision on your own.
78%Making repetitive motions
Spend time making repetitive motions.
78%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
77%Indoors, heat controlled
Work indoors with access to heating or cooling.
77%Being exact or accurate
Be very exact or highly accurate.
77%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
77%Outdoors, under cover
Work outdoors, under cover (e.g., in an open shed).
76%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
76%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.