Emergency Service Workers
Emergency Service Workers attend the scene of emergencies to minimise risk to community safety and security.
Also known as: Emergency Response Officer.
Specialisations: Industrial Paramedic.
Formal qualifications are not essential to work as an Emergency Service Worker. Although some workers have a certificate II, III or IV in public safety.
Attends the scene of fires and other emergencies.
Rescues and evacuates people stranded or trapped in dangerous situations.
Operates pumps, sprays water, foam and chemicals from hoses, portable extinguishers and other appliances to extinguish fires and to disperse or neutralise dangerous substances.
Cuts openings in buildings and crashed vehicles to free occupants.
Maintains site security systems.
Administers first aid.
Attends and participates in training activities, rescue classes, drills, demonstrations and courses in emergency and fire-fighting techniques.
Trains recruits in emergency procedures and practices.
Visits buildings and potential fire hazards to study access points and locations of hydrants.
Maintains tools and equipment.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Fire and Emergency Workers, under the outlook section.
Earnings and hours
Around 91% of people employed as Emergency Service Workers work full-time hours, in all their jobs combined. This is 25 percentage points above the all jobs average (66%).
Full-time workers work an average of 55 hours per week in their main job. This is 11 hours more than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Emergency Service Workers work in industries like:
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Emergency Service Workers||All Jobs Average|
Around 60% of Emergency Service Workers live outside of capital cities, compared with the all jobs average of 38%.
Western Australia has a large share of employment relative to its population size.
The region with the largest share of workers is Perth - North West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Emergency Service Workers is 43 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 19% of the workforce. This is 29 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Emergency Service Workers||All Jobs Average|
|65 and Over||2.2||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as an Emergency Service Worker. Although some workers have a certificate II, III or IV in public safety.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Public Safety VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Emergency Service Workers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||5.9||10.1|
|Year 10 and below||6.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Fire and Emergency Workers who have strong interpersonal skills, can communicate clearly and have strong attention to detail.
Skills can be improved through training or experience.
Thinking about the pros and cons of different ways to solve a problem.
Being able to use what you have learnt to solve problems now and again in the future.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
55%Coordination with others
Being adaptable and coordinating work with other people.
Talking to others.
Keeping track of how well work is progressing so you can make changes or improvements.
Understanding why people react the way they do.
Looking for ways to help people.
52%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Using scientific rules and methods to solve problems.
Figuring out the best way to teach or learn something new.
46%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Writing things for co-workers or customers.
45%Operation and control
Controlling equipment or systems.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Teaching people how to do something.
Measuring how well a system is working and how to improve it.
Managing your own and other peoples' time to get work done.
41%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
These are important topics, subjects or knowledge areas.
89%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
74%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
70%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
English language including the meaning and spelling of words, rules of composition, and grammar.
65%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Arithmetic, algebra, geometry, calculus, or statistics.
58%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Moving people or goods by air, rail, sea, or road.
Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
51%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Plant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.
Machines and tools, including their designs, uses, repair, and maintenance.
48%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
46%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
42%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
41%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Identify and understand the speech of another person.
Keep your hand or arm steady.
See details that are up-close (within a few feet).
55%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Speak clearly so others can understand you.
Read and understand written information.
See details that are far away.
Put together small parts with your fingers.
52%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Quickly move your hand to grasp, manipulate, or assemble objects.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Quickly choose the right movement of the hand, foot, or other body part when there are two or more different signals (lights, sounds, pictures).
Come up with different ways of grouping things.
Quickly change the controls of a machine, car, truck or boat.
These are kinds of activities workers regularly do in this job.
86%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
81%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
78%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
77%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
76%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
73%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
72%Making decisions and solving problems
Using information to work out the best solution and solve problems.
72%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
72%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
71%Building good relationships
Building good working relationships and keeping them over time.
70%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
67%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
66%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
66%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
62%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
61%Researching and investigating
Looking for, getting and understanding different kinds of information.
57%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
56%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
52%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
50%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
97%Impact of decisions
Make decisions that have a large impact on other people.
97%Physically close to people
Work physically close to other people.
Work with people in a group or team.
96%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
96%Contact with the public
Work with customers or the public.
Talk with people face-to-face.
94%Health and safety of others
Take responsibility for the health and safety of others.
92%Wear common protective or safety equipment
Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
92%Consequence of error
Work where mistakes have serious consequences.
92%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
92%Frequent decision making
Frequently make decisions that impact other people.
91%Disease or infection
Be exposed to disease or infections.
91%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
91%Freedom to make decisions
Have freedom to make decision on your own.
91%Being exact or accurate
Be very exact or highly accurate.
Talk on the telephone.
Use electronic mail.
88%Lead or coordinate a team
Lead others to do work activities.
86%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
85%Responsible for outcomes
Take responsibility for the results of other people's work.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 29-2041.00 - Emergency Medical Technicians and Paramedics.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Occupation profiles data are available for download.
The Employment Projections are available for download.