Cafe and Restaurant Managers

ANZSCO ID 1411

Overview

Snapshot

Employed
75,100
Future Growth
27.3%
Weekly Earnings
$1,268
Full-Time Share
76%
Female Share
54%
Average age
40

Summary

Cafe and Restaurant Managers organise and control the operations of cafes, restaurants and related establishments to provide dining and catering services.

Also known as: Food and Beverage Manager, or Restauranteur.

Specialisations: Canteen Manager, Caterer, Internet Cafe Manager.

Extensive industry experience is usually needed to work as a Cafe or Restaurant Manager. Some workers have a diploma or advanced diploma in hospitality, cookery or hospitality management.

Tasks

  • planning menus in consultation with Chefs

  • planning and organising special functions

  • arranging the purchasing and pricing of goods according to budget

  • maintaining records of stock levels and financial transactions

  • ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance

  • conferring with customers to assess their satisfaction with meals and service

  • selecting, training and supervising waiting and kitchen staff

  • may take reservations, greet guests and assist in taking orders

Characteristics

Job Type
Managers
Skill Level
High skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Practical
  • Administrative
  • Enterprising
  • Helping
Physical Demand
  • Sedentary
  • Light

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow very strongly
  • is likely to reach 81,400 by 2026.
  • Source: Jobs and Skills Australia Employment Projections to 2026.

    Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

    Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
27.3%
(or 17,500 jobs)
From
64,000
in 2021
To
81,400
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Year Employment
2011 61,700
2012 54,000
2013 63,900
2014 57,900
2015 72,900
2016 67,700
2017 75,900
2018 69,100
2019 73,400
2020 61,800
2021 64,000
2026 81,400

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 76% of people employed as Cafe and Restaurant Managers work full-time hours, in all their jobs combined. This is 10 percentage points above the all jobs average (66%).

    Full-time workers work an average of 48 hours per week in their main job. This is 4 hours more than the all jobs average (44 hours per week).

    More than a third of workers regularly work overtime or extra hours (either paid or unpaid).

    Median full-time earnings are $1,268 per week, this is much lower than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,217
    • 1 in 4 earn more than $1,346

    Median hourly earnings are $33, this is lower than the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings Cafe and Restaurant Managers All Jobs Average
Full-Time Earnings 1,268 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Accommodation and Food Services
88.3%
2
Health Care and Social Assistance
3.5%
3
Education and Training
2.1%
4
Retail Trade
1.8%
5
Other industries
4.5%

Regions

Employment across Australia

NSW

31.6% All occupations: 31.6%

VIC

26.4% All occupations: 25.6%

QLD

19.9% All occupations: 20.0%

SA

6.6% All occupations: 7.0%

WA

10.9% All occupations: 10.8%

TAS

1.9% All occupations: 2.0%

NT

0.9% All occupations: 1.0%

ACT

1.8% All occupations: 1.9%

Employment by State and Territory (% Share)

State Cafe and Restaurant Managers All Jobs Average
NSW 31.6 31.6
VIC 26.4 25.6
QLD 19.9 20.0
SA 6.6 7.0
WA 10.9 10.8
TAS 1.9 2.0
NT 0.9 1.0
ACT 1.8 1.9



Worker profile

Age and gender

Age In Years
40
All Jobs Average is 40
Female Share
54%
All Jobs Average is 48%
  • The median age of Cafe and Restaurant Managers is 40 years. This is the same as the all jobs average.

    A large share of workers are aged 25 to 34 years.

    Females make up 54% of the workforce. This is 6 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Cafe and Restaurant Managers All Jobs Average
15-19 1.1 5.0
20-24 7.1 9.3
25-34 28.3 22.9
35-44 24.8 22.0
45-54 23.1 21.6
55-59 8.1 9.0
60-64 4.8 6.0
65 and Over 2.8 4.2
Median Age 40 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Extensive industry experience is usually needed to work as a Cafe or Restaurant Manager. Some workers have a diploma or advanced diploma in hospitality, cookery or hospitality management.

Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Cafe and Restaurant Managers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 5.5 10.1
Bachelor degree 18.7 21.8
Advanced Diploma/Diploma 17.2 11.6
Certificate III/IV 17.1 21.1
Year 12 25.2 18.1
Year 11 4.7 4.8
Year 10 and below 11.6 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Cafe and Restaurant Managers who communicate clearly, who have strong people skills and are reliable.

Skills

Skills can be improved through training or experience.

  • 57%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 54%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 54%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 54%

    Social perceptiveness

    Understanding why people react the way they do.

  • 54%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 54%

    Reading comprehension

    Reading work related information.

  • 52%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 52%

    Serving others

    Looking for ways to help people.

  • 52%

    Time management

    Managing your own and other peoples' time to get work done.

  • 52%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 50%

    Speaking

    Talking to others.

  • 50%

    Instructing

    Teaching people how to do something.

  • 48%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 48%

    Management of financial resources

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  • 46%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 46%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 46%

    Writing

    Writing things for co-workers or customers.

  • 46%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 45%

    Operations analysis

    Understanding needs and product requirements to create a design.

  • 45%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.


Knowledge

These are important topics, subjects or knowledge areas.

  • 68%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 67%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 61%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 61%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 58%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 57%

    Food production

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

  • 56%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 49%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 47%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 45%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 43%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 41%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 37%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 36%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 35%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 32%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 31%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 30%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 24%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 24%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Oral comprehension

    Listen to and understand what people say.

  • 57%

    Oral expression

    Communicate by speaking.

  • 55%

    Written expression

    Write in a way that people can understand.

  • 52%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 52%

    Written comprehension

    Read and understand written information.

  • 50%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 48%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 48%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 46%

    Categorising

    Come up with different ways of grouping things.

  • 46%

    Near vision

    See details that are up-close (within a few feet).

  • 46%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 45%

    Speech clarity

    Speak clearly so others can understand you.

  • 45%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 41%

    Speech recognition

    Identify and understand the speech of another person.

  • 41%

    Manual dexterity

    Quickly move your hand to grasp, manipulate, or assemble objects.

  • 41%

    Multitasking

    Do two or more things at the same time.

  • 41%

    Selective attention

    Pay attention to something without being distracted.

  • 39%

    Finger dexterity

    Put together small parts with your fingers.

  • 37%

    Arm-hand steadiness

    Keep your hand or arm steady.

  • 36%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.


Activities

These are kinds of activities workers regularly do in this job.

  • 76%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 71%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 71%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 67%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 67%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 66%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 65%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 64%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 62%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 62%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 60%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 58%

    Hiring and organising staff

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  • 57%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 56%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 56%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.

  • 55%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 55%

    Providing office support

    Doing day-to-day office work such as filing and processing paperwork.

  • 55%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 52%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 50%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 76%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 62%

    Helping

    Working with people. Helping or providing service to others.

  • 62%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 24%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 24%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 81%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 67%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 67%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 64%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 62%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 62%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 93%

    Face-to-face discussions

    Talk with people face-to-face.

  • 90%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 87%

    Spend time standing

    Spend time standing at work.

  • 84%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 84%

    Telephone

    Talk on the telephone.

  • 83%

    Responsible for outcomes

    Take responsibility for the results of other people's work.

  • 83%

    Physically close to people

    Work physically close to other people.

  • 82%

    Contact with the public

    Work with customers or the public.

  • 82%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 81%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 81%

    Lead or coordinate a team

    Lead others to do work activities.

  • 80%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 80%

    Health and safety of others

    Take responsibility for the health and safety of others.

  • 79%

    Time pressure

    Work to strict deadlines.

  • 77%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 77%

    Walking and running

    Spend time walking and running.

  • 77%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 77%

    Being exact or accurate

    Be very exact or highly accurate.

  • 77%

    Teamwork

    Work with people in a group or team.

  • 76%

    Conflict situations

    Deal with conflict or disagreements.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9051.00 - Food Service Managers.


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