Gaming Workers

ANZSCO ID 4313

Overview

Snapshot

Employed
4,500
Future Growth
17.4%
Weekly Earnings
$1,298
Full-Time Share
57%
Female Share
43%
Average age
33

Summary

Gaming Workers provide gaming services within casinos and other gambling establishments.

Also known as: Croupier.

Specialisations: Casino Gaming Inspector, Gaming Pit Boss.

Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.

Tasks

  • ensuring that games operating in the casino pit run smoothly

  • monitoring cash drops to cashiers and chip transactions

  • observing incidents and settling disputes arising at gaming tables

  • dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game

  • checking that appropriate betting limit signs are in place

  • checking playing cards

  • verifying cash and colour chip change involving larger amounts with the casino gaming inspector

  • advising patrons about the rules and etiquette of games

  • counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total

  • calculating and paying winning bets

Characteristics

Job Type
Community And Personal Service Workers
Skill Level
Lower skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Practical
  • Administrative
  • Enterprising
Physical Demand
  • Sedentary
  • Light

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow very strongly
  • is likely to reach 10,100 by 2026.

Source: Jobs and Skills Australia Employment Projections to 2026.

Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
17.4%
(or 1,500 jobs)
From
8,600
in 2021
To
10,100
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Year Employment
2011 3,400
2012 8,900
2013 10,000
2014 5,500
2015 7,600
2016 8,000
2017 5,000
2018 6,400
2019 6,900
2020 5,400
2021 8,600
2026 10,100

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 57% of people employed as Gaming Workers work full-time hours, in all their jobs combined. This is 9 percentage points below the all jobs average (66%).

    Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    Median full-time earnings are $1,298 per week, this is much lower than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,128
    • 1 in 4 earn more than $1,608

    Median hourly earnings are $40, this is similar to the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings Gaming Workers All Jobs Average
Full-Time Earnings 1,298 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Arts and Recreation Services
85.4%
2
Accommodation and Food Services
12.2%
3
Administrative and Support Services
2.4%

Regions

Employment across Australia

NSW

24.9% All occupations: 31.6%

VIC

36.8% All occupations: 25.6%

QLD

14.8% All occupations: 20.0%

SA

5.6% All occupations: 7.0%

WA

13.7% All occupations: 10.8%

TAS

1.7% All occupations: 2.0%

NT

1.2% All occupations: 1.0%

ACT

1.3% All occupations: 1.9%

Employment by State and Territory (% Share)

State Gaming Workers All Jobs Average
NSW 24.9 31.6
VIC 36.8 25.6
QLD 14.8 20.0
SA 5.6 7.0
WA 13.7 10.8
TAS 1.7 2.0
NT 1.2 1.0
ACT 1.3 1.9



Worker profile

Age and gender

Age In Years
33
All Jobs Average is 40
Female Share
43%
All Jobs Average is 48%
  • The median age of Gaming Workers is 33 years. This is younger than the all jobs average of 40 years.

    A large share of workers are aged 25 to 34 years.

    Females make up 43% of the workforce. This is 5 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Gaming Workers All Jobs Average
15-19 3.0 5.0
20-24 18.3 9.3
25-34 32.9 22.9
35-44 21.0 22.0
45-54 16.2 21.6
55-59 5.1 9.0
60-64 2.4 6.0
65 and Over 1.0 4.2
Median Age 33 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as a Gaming Worker. Although some workers have a certificate III or IV in hospitality and gaming.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Gaming Workers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 4.6 10.1
Bachelor degree 17.2 21.8
Advanced Diploma/Diploma 11.3 11.6
Certificate III/IV 17.6 21.1
Year 12 36.4 18.1
Year 11 5.2 4.8
Year 10 and below 7.7 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Gaming Workers who have good people skills, provide good customer service and are well presented.

Skills

Skills can be improved through training or experience.

  • 45%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 43%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 43%

    Serving others

    Looking for ways to help people.

  • 43%

    Instructing

    Teaching people how to do something.

  • 41%

    Social perceptiveness

    Understanding why people react the way they do.

  • 41%

    Speaking

    Talking to others.

  • 41%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 41%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 41%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 39%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 39%

    Writing

    Writing things for co-workers or customers.

  • 37%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 37%

    Time management

    Managing your own and other peoples' time to get work done.

  • 36%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 36%

    Reading comprehension

    Reading work related information.

  • 34%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 34%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 32%

    Mathematics

    Using maths to solve problems.

  • 32%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 27%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.


Knowledge

These are important topics, subjects or knowledge areas.

  • 65%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 42%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 31%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 29%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 23%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 21%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 21%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 20%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 18%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 17%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 16%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 15%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 15%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 14%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 14%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 9%

    Philosophy and theology

    Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.

  • 9%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 7%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 5%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 4%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.


Abilities

Workers use these physical and mental abilities..

  • 52%

    Oral comprehension

    Listen to and understand what people say.

  • 50%

    Oral expression

    Communicate by speaking.

  • 46%

    Near vision

    See details that are up-close (within a few feet).

  • 45%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 45%

    Selective attention

    Pay attention to something without being distracted.

  • 45%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 45%

    Speech recognition

    Identify and understand the speech of another person.

  • 45%

    Manual dexterity

    Quickly move your hand to grasp, manipulate, or assemble objects.

  • 45%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 43%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 43%

    Speech clarity

    Speak clearly so others can understand you.

  • 43%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 43%

    Working with numbers

    Add, subtract, multiply, or divide.

  • 43%

    Written comprehension

    Read and understand written information.

  • 41%

    Finger dexterity

    Put together small parts with your fingers.

  • 39%

    Far vision

    See details that are far away.

  • 37%

    Multitasking

    Do two or more things at the same time.

  • 37%

    Speed of recognition

    Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.

  • 34%

    Arm-hand steadiness

    Keep your hand or arm steady.

  • 34%

    Trunk strength

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.


Activities

These are kinds of activities workers regularly do in this job.

  • 64%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 61%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 53%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 51%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 51%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 50%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 49%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 49%

    Doing physically active work

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  • 49%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 48%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 44%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 43%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 43%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 42%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 42%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 41%

    Checking for errors or defects

    Inspecting equipment, structures, or materials for errors, problems or defects.

  • 40%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 38%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 36%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 31%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 76%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 71%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 33%

    Helping

    Working with people. Helping or providing service to others.

  • 29%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 14%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 71%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 67%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 52%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 45%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 33%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 33%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 96%

    Being exact or accurate

    Be very exact or highly accurate.

  • 92%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 91%

    Making repetitive motions

    Spend time making repetitive motions.

  • 90%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 89%

    Physically close to people

    Work physically close to other people.

  • 88%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 85%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 85%

    Loud or uncomfortable sounds

    Be exposed to noises and sounds that are distracting or uncomfortable.

  • 83%

    Spend time standing

    Spend time standing at work.

  • 83%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 82%

    Teamwork

    Work with people in a group or team.

  • 79%

    Contact with the public

    Work with customers or the public.

  • 78%

    Face-to-face discussions

    Talk with people face-to-face.

  • 76%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 75%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 74%

    Bending or twisting your body

    Spend time bending or twisting your body.

  • 70%

    Conflict situations

    Deal with conflict or disagreements.

  • 63%

    Competition

    Compete with others, or be aware of competitive pressures.

  • 59%

    Exposure to contaminants

    Be exposed to pollutants, gases, dust or odours.

  • 56%

    Lead or coordinate a team

    Lead others to do work activities.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3011.00 - Gaming Dealers.


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