Health and Welfare Services Managers
Health and Welfare Services Managers plan, organise, direct, control and coordinate the professional and administrative aspects of health and welfare programs and services.
providing overall direction and management for the service, facility, organisation or centre
developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
coordinating and administering health and welfare programs and clinical services
monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
advising government bodies about measures to improve health and welfare services and facilities
representing the organisation in negotiations, and at conventions, seminars, public hearings and forums
controlling selection, training and supervision of staff
Vocational Education and Training (VET)
The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow very strongly
- is likely to reach 45,300 by 2026.
Source: National Skills Commission Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Earnings and hours
Around 85% of people employed as Health and Welfare Services Managers work full-time hours, in all their jobs combined. This is 19 percentage points above the all jobs average (66%).
Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.
More than half of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $2,339 per week, this is much higher than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,957
- 1 in 4 earn more than $2,614
Median hourly earnings are $62, this is much more than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Health and Welfare Services Managers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Health and Welfare Services Managers||All Jobs Average|
Around 41% of Health and Welfare Services Managers live outside of capital cities, compared with the all jobs average of 38%.
The regions with the largest share of workers are:
- Melbourne - Inner
- Melbourne - Outer East
- Melbourne - West
- Melbourne - North East
- Melbourne - South East.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Health and Welfare Services Managers is 48 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 74% of the workforce. This is 26 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Health and Welfare Services Managers||All Jobs Average|
|65 and Over||4.2||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A formal qualification in a related field (like health administration, business management, general medicine or nursing) and relevant experience is usually needed to work as a Health or Welfare Services Manager. University and Vocational Education and Training (VET) are both common study pathways.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Health Industry VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Health and Welfare Services Managers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||28.9||10.1|
|Year 10 and below||2.5||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Health and Welfare Services Managers who have strong people skills, can communicate clearly and multitask under pressure.
Skills can be improved through training or experience.
61%Coordination with others
Being adaptable and coordinating work with other people.
Reading work related information.
Being able to use what you have learnt to solve problems now and again in the future.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
57%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Understanding why people react the way they do.
Talking to others.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
Keeping track of how well work is progressing so you can make changes or improvements.
55%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Understanding needs and product requirements to create a design.
Looking for ways to help people.
Measuring how well a system is working and how to improve it.
Teaching people how to do something.
Talking people into changing their minds or their behaviour.
48%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Bringing people together and trying to sort out their differences.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
70%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
English language including the meaning and spelling of words, rules of composition, and grammar.
66%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
64%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
64%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
63%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
57%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Arithmetic, algebra, geometry, calculus, or statistics.
48%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
48%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
48%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
46%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Plant and animal organisms, their tissues, cells, functions, how they rely on and work with each other and the environment.
35%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
27%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
27%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
25%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Read and understand written information.
Communicate by speaking.
Write in a way that people can understand.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
See details that are up-close (within a few feet).
55%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Choose the right maths method or formula to solve a problem.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Come up with different ways of grouping things.
46%Working with numbers
Add, subtract, multiply, or divide.
Do two or more things at the same time.
Pay attention to something without being distracted.
See details that are far away.
39%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
These are kinds of activities workers regularly do in this job.
81%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
81%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
81%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
79%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
77%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
76%Building good relationships
Building good working relationships and keeping them over time.
76%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
76%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
76%Making decisions and solving problems
Using information to work out the best solution and solve problems.
76%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
73%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
73%Coordinating the work of a team
Getting members of a group to work together to finish a task.
71%Researching and investigating
Looking for, getting and understanding different kinds of information.
71%Making sense of information and ideas
Looking at, working with, and understanding data or information.
69%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
68%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
66%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
66%Explaining things to people
Helping people to understand and use information.
65%Coming up with systems and processes
Deciding on goals and figuring out what you need to do to achieve them.
60%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Use electronic mail.
Talk on the telephone.
Talk with people face-to-face.
97%Indoors, heat controlled
Work indoors with access to heating or cooling.
90%Being exact or accurate
Be very exact or highly accurate.
Work to strict deadlines.
89%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
86%Spend time sitting
Spend time sitting at work.
Work with people in a group or team.
82%Letters and memos
Write letters and memos.
Have freedom to decide on tasks, priorities, and goals.
82%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
81%Freedom to make decisions
Have freedom to make decision on your own.
80%Lead or coordinate a team
Lead others to do work activities.
76%Frequent decision making
Frequently make decisions that impact other people.
74%Responsible for outcomes
Take responsibility for the results of other people's work.
73%Contact with the public
Work with customers or the public.
71%Making repetitive motions
Spend time making repetitive motions.
70%Impact of decisions
Make decisions that have a large impact on other people.
Compete with others, or be aware of competitive pressures.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.