Hospitality Workers (not covered elsewhere)
Hospitality Workers (not covered elsewhere) includes jobs not covered elsewhere like Cellar Hand (Hotel) and Uniform Room Attendant.
Greets customers and determines their requirements.
Checks in garments and other items and issues tracking ticket.
Answers enquiries on events and may distribute programmes and information.
May assist with a range of duties involved in the operation of a bar.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Hospitality Workers, under the outlook section.
Earnings and hours
Around 28% of people employed as Hospitality Workers (not covered elsewhere) work full-time hours, in all their jobs combined. This is 38 percentage points below the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Hospitality Workers (not covered elsewhere)||All Jobs Average|
Around 76% of Hospitality Workers (not covered elsewhere) live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Hospitality Workers (not covered elsewhere) is 22 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 15 to 19 years.
Females make up 67% of the workforce. This is 19 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Hospitality Workers (not covered elsewhere)||All Jobs Average|
|65 and Over||2.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
This group includes jobs that might have different study pathways. Some workers have Vocational Education and Training (VET) qualifications in areas such as hospitality.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Hospitality Workers (not covered elsewhere)||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.4||10.1|
|Year 10 and below||24.5||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
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Skills can be improved through training or experience.
43%Coordination with others
Being adaptable and coordinating work with other people.
Looking for ways to help people.
Understanding why people react the way they do.
Listening to others, not interrupting, and asking good questions.
Keeping track of how well work is progressing so you can make changes or improvements.
Thinking about the pros and cons of different ways to solve a problem.
Talking to others.
Managing your own and other peoples' time to get work done.
27%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
25%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Teaching people how to do something.
Figuring out the best way to teach or learn something new.
25%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Reading work related information.
Being able to use what you have learnt to solve problems now and again in the future.
Bringing people together and trying to sort out their differences.
23%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Talking people into changing their minds or their behaviour.
Using maths to solve problems.
These are important topics, subjects or knowledge areas.
45%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
Planting, growing, and harvesting food (both plant and animal), including storage and handling.
Arithmetic, algebra, geometry, calculus, or statistics.
29%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
28%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
24%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
23%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
23%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
23%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
22%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
20%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
17%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
14%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Moving people or goods by air, rail, sea, or road.
9%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Workers use these physical and mental abilities..
Quickly move your hand to grasp, manipulate, or assemble objects.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Bend, stretch, twist, or reach with your body, arms, and/or legs.
Lift, push, pull, or carry things.
Keep your hand or arm steady.
Listen to and understand what people say.
Exercise for a long time without getting winded or out of breath.
Put together small parts with your fingers.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
See details that are up-close (within a few feet).
See details that are far away.
Identify and understand the speech of another person.
Communicate by speaking.
32%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Speak clearly so others can understand you.
Exercise for a long time without your muscles getting tired.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use general rules to find answers or solve problems logically.
These are kinds of activities workers regularly do in this job.
63%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
61%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
59%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
53%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
51%Building good relationships
Building good working relationships and keeping them over time.
50%Researching and investigating
Looking for, getting and understanding different kinds of information.
49%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
47%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
47%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
46%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
46%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
45%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
Convincing people to buy something or to change their minds or actions.
41%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
40%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
38%Making decisions and solving problems
Using information to work out the best solution and solve problems.
36%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
36%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
34%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
33%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
96%Spend time standing
Spend time standing at work.
94%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
90%Walking and running
Spend time walking and running.
Work with people in a group or team.
86%Indoors, heat controlled
Work indoors with access to heating or cooling.
86%Physically close to people
Work physically close to other people.
78%Contact with the public
Work with customers or the public.
74%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
74%Making repetitive motions
Spend time making repetitive motions.
73%Frequent decision making
Frequently make decisions that impact other people.
71%Freedom to make decisions
Have freedom to make decision on your own.
71%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
68%Being exact or accurate
Be very exact or highly accurate.
68%Lead or coordinate a team
Lead others to do work activities.
68%Health and safety of others
Take responsibility for the health and safety of others.
66%Impact of decisions
Make decisions that have a large impact on other people.
Have freedom to decide on tasks, priorities, and goals.
64%Responsible for outcomes
Take responsibility for the results of other people's work.
Talk on the telephone.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers.