Hotel and Motel Receptionists
Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.
Greets and welcomes visitors, and directs them.
Arranges and records details of appointments.
Answers inquiries and provides information on the goods, services and activities of the organisation.
Answers, connects and transfers telephone calls.
Receives and resolves complaints.
Receives and distributes correspondence, facsimile messages and deliveries.
Maintains the reception area.
Advises on and arranges reservations and accommodation.
May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Receptionists, under the outlook section.
Earnings and hours
Around 55% of people employed as Hotel and Motel Receptionists work full-time hours, in all their jobs combined. This is 11 percentage points below the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Hotel and Motel Receptionists work in the Accommodation and food services industry.
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Hotel and Motel Receptionists||All Jobs Average|
Around 42% of Hotel and Motel Receptionists live outside of capital cities, compared with the all jobs average of 38%.
Queensland has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Hotel and Motel Receptionists is 30 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 71% of the workforce. This is 23 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Hotel and Motel Receptionists||All Jobs Average|
|65 and Over||1.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Hotel or Motel Receptionist. Although some workers have a Vocational Education and Training (VET) qualification in hospitality, management (hospitality or business) or tourism.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Hotel and Motel Receptionists||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||6.1||10.1|
|Year 10 and below||8.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Receptionists who have good people skills, provide good customer service and are well presented.
Skills can be improved through training or experience.
Reading work related information.
Looking for ways to help people.
Thinking about the pros and cons of different ways to solve a problem.
Listening to others, not interrupting, and asking good questions.
43%Coordination with others
Being adaptable and coordinating work with other people.
Understanding why people react the way they do.
Keeping track of how well work is progressing so you can make changes or improvements.
Talking people into changing their minds or their behaviour.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
Teaching people how to do something.
Talking to others.
39%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
37%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Figuring out the best way to teach or learn something new.
36%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Bringing people together and trying to sort out their differences.
Measuring how well a system is working and how to improve it.
Being able to use what you have learnt to solve problems now and again in the future.
Using maths to solve problems.
These are important topics, subjects or knowledge areas.
70%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
49%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English language including the meaning and spelling of words, rules of composition, and grammar.
40%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
39%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Arithmetic, algebra, geometry, calculus, or statistics.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
34%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
28%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
28%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
27%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
26%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Moving people or goods by air, rail, sea, or road.
17%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
13%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
13%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Workers use these physical and mental abilities..
Communicate by speaking.
Listen to and understand what people say.
See details that are up-close (within a few feet).
Identify and understand the speech of another person.
Speak clearly so others can understand you.
Read and understand written information.
See details that are far away.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Pay attention to something without being distracted.
Write in a way that people can understand.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
36%Working with numbers
Add, subtract, multiply, or divide.
Choose the right maths method or formula to solve a problem.
Put together small parts with your fingers.
32%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Come up with unusual or clever ideas, or creative ways to solve a problem.
These are kinds of activities workers regularly do in this job.
61%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
58%Building good relationships
Building good working relationships and keeping them over time.
50%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
50%Making decisions and solving problems
Using information to work out the best solution and solve problems.
50%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
49%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
48%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
47%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
47%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
44%Researching and investigating
Looking for, getting and understanding different kinds of information.
43%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
42%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
40%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
39%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
Using your own ideas for developing, designing, or creating something new.
38%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
38%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
34%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
32%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
31%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Talk on the telephone.
97%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
96%Indoors, heat controlled
Work indoors with access to heating or cooling.
92%Contact with the public
Work with customers or the public.
Talk with people face-to-face.
87%Frequent decision making
Frequently make decisions that impact other people.
Work with people in a group or team.
84%Being exact or accurate
Be very exact or highly accurate.
84%Freedom to make decisions
Have freedom to make decision on your own.
84%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
83%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
78%Spend time standing
Spend time standing at work.
Deal with conflict or disagreements.
76%Impact of decisions
Make decisions that have a large impact on other people.
73%Physically close to people
Work physically close to other people.
Have freedom to decide on tasks, priorities, and goals.
Work to strict deadlines.
69%Letters and memos
Write letters and memos.
67%Lead or coordinate a team
Lead others to do work activities.
63%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.