ICT Business and Systems Analysts

ANZSCO ID 2611

Overview

Snapshot

Employed
57,400
Future Growth
12.9%
Weekly Earnings
$2,350
Full-Time Share
90%
Female Share
30%
Average age
41

Summary

ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.

Tasks

  • working with users to formulate and document business requirements

  • identifying, investigating, and analysing business processes, procedures and work practices

  • identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour

  • using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects

  • taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system

  • creating user and training documentation, and conducting formal training classes

  • developing functional specifications for use by system developers

  • using data and process modelling techniques to create clear system specifications for the design and development of system software

  • acting as a central reference and information source, providing guidance and assistance in the system project decision making process

Characteristics

Job Type
Professionals
Skill Level
Very high skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Practical
  • Analytical
  • Administrative
Physical Demand
  • Sedentary

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow strongly
  • is likely to reach 51,200 by 2026.
  • Source: Jobs and Skills Australia Employment Projections to 2026.

    Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

    Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
12.9%
(or 5,900 jobs)
From
45,300
in 2021
To
51,200
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Year Employment
2011 29,200
2012 31,900
2013 28,000
2014 27,800
2015 24,400
2016 23,800
2017 29,400
2018 36,200
2019 40,100
2020 35,100
2021 45,300
2026 51,200

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 90% of people employed as ICT Business and Systems Analysts work full-time hours, in all their jobs combined. This is 24 percentage points above the all jobs average (66%).

    Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    More than a third of workers regularly work overtime or extra hours (either paid or unpaid).

    Median full-time earnings are $2,350 per week, this is much higher than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,923
    • 1 in 4 earn more than $2,926

    Median hourly earnings are $61, this is much more than the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings ICT Business and Systems Analysts All Jobs Average
Full-Time Earnings 2,350 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Professional, Scientific and Technical Services
39.7%
2
Financial and Insurance Services
15.3%
3
Public Administration and Safety
12.9%
4
Information Media and Telecommunications
4.9%
5
Other industries
27.3%

Regions

Employment across Australia

NSW

37.9% All occupations: 31.6%

VIC

31.4% All occupations: 25.6%

QLD

12.2% All occupations: 20.0%

SA

4.8% All occupations: 7.0%

WA

6.8% All occupations: 10.8%

TAS

0.8% All occupations: 2.0%

NT

0.3% All occupations: 1.0%

ACT

5.8% All occupations: 1.9%

Employment by State and Territory (% Share)

State ICT Business and Systems Analysts All Jobs Average
NSW 37.9 31.6
VIC 31.4 25.6
QLD 12.2 20.0
SA 4.8 7.0
WA 6.8 10.8
TAS 0.8 2.0
NT 0.3 1.0
ACT 5.8 1.9



Worker profile

Age and gender

Age In Years
41
All Jobs Average is 40
Female Share
30%
All Jobs Average is 48%
  • The median age of ICT Business and Systems Analysts is 41 years. This is similar to the all jobs average of 40 years.

    A large share of workers are aged 35 to 44 years.

    Females make up 30% of the workforce. This is 18 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket ICT Business and Systems Analysts All Jobs Average
15-19 0.1 5.0
20-24 2.2 9.3
25-34 25.0 22.9
35-44 36.1 22.0
45-54 24.4 21.6
55-59 7.6 9.0
60-64 3.3 6.0
65 and Over 1.3 4.2
Median Age 41 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

A bachelor or postgraduate degree in a relevant information technology field is usually needed to work as an ICT Business or Systems Analyst. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification ICT Business and Systems Analysts All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 26.5 10.1
Bachelor degree 47.6 21.8
Advanced Diploma/Diploma 9.5 11.6
Certificate III/IV 3.8 21.1
Year 12 10.4 18.1
Year 11 0.9 4.8
Year 10 and below 1.3 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for ICT Business and Systems Analysts who can communicate clearly, work well in a team and have strong interpersonal skills.

Skills

Skills can be improved through training or experience.

  • 64%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 64%

    Reading comprehension

    Reading work related information.

  • 63%

    Quality control analysis

    Doing tests and checking products, services, or processes to make sure they are working properly.

  • 61%

    Programming

    Writing computer programs.

  • 61%

    Systems evaluation

    Measuring how well a system is working and how to improve it.

  • 61%

    Troubleshooting

    Figuring out why a machine or system went wrong and working out what to do about it.

  • 59%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 59%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 59%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 57%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 57%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 57%

    Writing

    Writing things for co-workers or customers.

  • 55%

    Speaking

    Talking to others.

  • 55%

    Mathematics

    Using maths to solve problems.

  • 55%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 54%

    Technology design

    Designing and improving equipment and technology.

  • 52%

    Operations analysis

    Understanding needs and product requirements to create a design.

  • 52%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 52%

    Time management

    Managing your own and other peoples' time to get work done.

  • 46%

    Social perceptiveness

    Understanding why people react the way they do.


Knowledge

These are important topics, subjects or knowledge areas.

  • 83%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 65%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 63%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 58%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 56%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 52%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.

  • 51%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 48%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 41%

    Technical design

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  • 36%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 35%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 33%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 31%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 28%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 26%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 24%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 22%

    Physics

    The physical laws of matter, motion and energy, and how they interact through space and time.

  • 20%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 20%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 19%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.


Abilities

Workers use these physical and mental abilities..

  • 66%

    Written comprehension

    Read and understand written information.

  • 64%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 64%

    Oral comprehension

    Listen to and understand what people say.

  • 64%

    Oral expression

    Communicate by speaking.

  • 61%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 59%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 59%

    Near vision

    See details that are up-close (within a few feet).

  • 59%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 59%

    Written expression

    Write in a way that people can understand.

  • 55%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 55%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 54%

    Categorising

    Come up with different ways of grouping things.

  • 54%

    Working with numbers

    Add, subtract, multiply, or divide.

  • 54%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 54%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 48%

    Speech clarity

    Speak clearly so others can understand you.

  • 48%

    Speech recognition

    Identify and understand the speech of another person.

  • 48%

    Selective attention

    Pay attention to something without being distracted.

  • 46%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 43%

    Finger dexterity

    Put together small parts with your fingers.


Activities

These are kinds of activities workers regularly do in this job.

  • 85%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 77%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 76%

    Thinking creatively

    Using your own ideas for developing, designing, or creating something new.

  • 76%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 73%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 72%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 72%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 72%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 69%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 65%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 63%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 63%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 61%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 60%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 58%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 54%

    Making sense of information and ideas

    Looking at, working with, and understanding data or information.

  • 53%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 50%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 50%

    Coming up with systems and processes

    Deciding on goals and figuring out what you need to do to achieve them.

  • 45%

    Explaining things to people

    Helping people to understand and use information.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 90%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 90%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 62%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 48%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 29%

    Helping

    Working with people. Helping or providing service to others.

  • 24%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 74%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 71%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 71%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 71%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  • 62%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 52%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.


Demands

The physical and social demands that workers face most often are shown below:
  • 100%

    Electronic mail

    Use electronic mail.

  • 94%

    Face-to-face discussions

    Talk with people face-to-face.

  • 92%

    Being exact or accurate

    Be very exact or highly accurate.

  • 90%

    Telephone

    Talk on the telephone.

  • 88%

    Spend time sitting

    Spend time sitting at work.

  • 87%

    Teamwork

    Work with people in a group or team.

  • 86%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 82%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 82%

    Time pressure

    Work to strict deadlines.

  • 80%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 78%

    Lead or coordinate a team

    Lead others to do work activities.

  • 78%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 77%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 74%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 70%

    Competition

    Compete with others, or be aware of competitive pressures.

  • 69%

    Letters and memos

    Write letters and memos.

  • 68%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 68%

    Making repetitive motions

    Spend time making repetitive motions.

  • 66%

    Physically close to people

    Work physically close to other people.

  • 65%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1121.00 - Computer Systems Analysts.


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