ICT Business and Systems Analysts
ICT Business and Systems Analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.
working with users to formulate and document business requirements
identifying, investigating, and analysing business processes, procedures and work practices
identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
creating user and training documentation, and conducting formal training classes
developing functional specifications for use by system developers
using data and process modelling techniques to create clear system specifications for the design and development of system software
acting as a central reference and information source, providing guidance and assistance in the system project decision making process
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow strongly
- is likely to reach 51,200 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 90% of people employed as ICT Business and Systems Analysts work full-time hours, in all their jobs combined. This is 24 percentage points above the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
More than a third of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $2,350 per week, this is much higher than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,923
- 1 in 4 earn more than $2,926
Median hourly earnings are $61, this is much more than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||ICT Business and Systems Analysts||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||ICT Business and Systems Analysts||All Jobs Average|
Around 89% of ICT Business and Systems Analysts live in capital cities, compared with the all jobs average of 62%.
New South Wales, Victoria and the Australian Capital Territory have a large share of employment relative to their population size.
The regions with the largest share of workers are:
- Sydney - North Sydney and Hornsby
- Sydney - Parramatta
- Sydney - Inner West
- Sydney - City and Inner South
- Sydney - Inner South West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of ICT Business and Systems Analysts is 41 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 30% of the workforce. This is 18 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||ICT Business and Systems Analysts||All Jobs Average|
|65 and Over||1.3||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A bachelor or postgraduate degree in a relevant information technology field is usually needed to work as an ICT Business or Systems Analyst. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||ICT Business and Systems Analysts||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||26.5||10.1|
|Year 10 and below||1.3||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for ICT Business and Systems Analysts who can communicate clearly, work well in a team and have strong interpersonal skills.
Skills can be improved through training or experience.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
63%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Writing computer programs.
Measuring how well a system is working and how to improve it.
Figuring out why a machine or system went wrong and working out what to do about it.
Listening to others, not interrupting, and asking good questions.
59%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Being able to use what you have learnt to solve problems now and again in the future.
57%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Writing things for co-workers or customers.
Talking to others.
Using maths to solve problems.
Keeping track of how well work is progressing so you can make changes or improvements.
Designing and improving equipment and technology.
Understanding needs and product requirements to create a design.
52%Coordination with others
Being adaptable and coordinating work with other people.
Managing your own and other peoples' time to get work done.
Understanding why people react the way they do.
These are important topics, subjects or knowledge areas.
83%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English language including the meaning and spelling of words, rules of composition, and grammar.
Arithmetic, algebra, geometry, calculus, or statistics.
58%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
52%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
51%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
48%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
36%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
33%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
31%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
28%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
26%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
24%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
The physical laws of matter, motion and energy, and how they interact through space and time.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Machines and tools, including their designs, uses, repair, and maintenance.
19%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Workers use these physical and mental abilities..
Read and understand written information.
Use general rules to find answers or solve problems logically.
Listen to and understand what people say.
Communicate by speaking.
Use lots of detailed information to come up with answers or make general rules.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
See details that are up-close (within a few feet).
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Write in a way that people can understand.
55%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with unusual or clever ideas, or creative ways to solve a problem.
Come up with different ways of grouping things.
54%Working with numbers
Add, subtract, multiply, or divide.
54%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Choose the right maths method or formula to solve a problem.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Pay attention to something without being distracted.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Put together small parts with your fingers.
These are kinds of activities workers regularly do in this job.
85%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
77%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
Using your own ideas for developing, designing, or creating something new.
76%Building good relationships
Building good working relationships and keeping them over time.
73%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
72%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
72%Making decisions and solving problems
Using information to work out the best solution and solve problems.
72%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
69%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
65%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
63%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
63%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
61%Researching and investigating
Looking for, getting and understanding different kinds of information.
60%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
58%Coordinating the work of a team
Getting members of a group to work together to finish a task.
54%Making sense of information and ideas
Looking at, working with, and understanding data or information.
53%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
50%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
50%Coming up with systems and processes
Deciding on goals and figuring out what you need to do to achieve them.
45%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Use electronic mail.
Talk with people face-to-face.
92%Being exact or accurate
Be very exact or highly accurate.
Talk on the telephone.
88%Spend time sitting
Spend time sitting at work.
Work with people in a group or team.
86%Indoors, heat controlled
Work indoors with access to heating or cooling.
82%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Work to strict deadlines.
80%Freedom to make decisions
Have freedom to make decision on your own.
78%Lead or coordinate a team
Lead others to do work activities.
Have freedom to decide on tasks, priorities, and goals.
77%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
74%Impact of decisions
Make decisions that have a large impact on other people.
Compete with others, or be aware of competitive pressures.
69%Letters and memos
Write letters and memos.
68%Frequent decision making
Frequently make decisions that impact other people.
68%Making repetitive motions
Spend time making repetitive motions.
66%Physically close to people
Work physically close to other people.
65%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1121.00 - Computer Systems Analysts.