ICT Support and Test Engineers

ANZSCO ID 2632

Overview

Snapshot

Employed
12,900
Future Growth
43.7%
Weekly Earnings
$2,020
Full-Time Share
91%
Female Share
24%
Average age
36

Summary

ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

Tasks

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation

  • identifying variations and potential high risk areas in securing adherence to standards and procedures

  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures

  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities

  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues

  • developing, conducting and providing technical guidance and training in application software and operational procedures

  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance

  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification

  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions

  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Characteristics

Job Type
Professionals
Skill Level
Very high skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
Interests
  • Practical
  • Analytical
  • Administrative
Physical Demand
  • Sedentary
  • Light

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:

  • is expected to grow very strongly
  • is likely to reach 15,700 by 2026.
  • Source: Jobs and Skills Australia Employment Projections to 2026.

    Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

    Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
43.7%
(or 4,800 jobs)
From
10,900
in 2021
To
15,700
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Year Employment
2011 5,900
2012 5,000
2013 6,800
2014 9,600
2015 6,800
2016 7,500
2017 6,900
2018 12,900
2019 12,300
2020 12,600
2021 10,900
2026 15,700

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 91% of people employed as ICT Support and Test Engineers work full-time hours, in all their jobs combined. This is 25 percentage points above the all jobs average (66%).

    Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    More than a third of workers regularly work overtime or extra hours (either paid or unpaid).

    Median full-time earnings are $2,020 per week, this is much higher than the all jobs median ($1,593):

    • 3 in 4 workers earn more than $1,784
    • 1 in 4 earn more than $2,380

    Median hourly earnings are $54, this is more than the all jobs median ($41 per hour).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Earnings ICT Support and Test Engineers All Jobs Average
Full-Time Earnings 2,020 1,593
Total Earnings 0 0

Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.


Industries

Main industries

1
Professional, Scientific and Technical Services
39.2%
2
Financial and Insurance Services
17.7%
3
Public Administration and Safety
7.0%
4
Information Media and Telecommunications
6.3%
5
Other industries
29.1%

Regions

Employment across Australia

NSW

43.1% All occupations: 31.6%

VIC

30.5% All occupations: 25.6%

QLD

10.6% All occupations: 20.0%

SA

5.3% All occupations: 7.0%

WA

5.4% All occupations: 10.8%

TAS

0.6% All occupations: 2.0%

NT

0.4% All occupations: 1.0%

ACT

4.1% All occupations: 1.9%

Employment by State and Territory (% Share)

State ICT Support and Test Engineers All Jobs Average
NSW 43.1 31.6
VIC 30.5 25.6
QLD 10.6 20.0
SA 5.3 7.0
WA 5.4 10.8
TAS 0.6 2.0
NT 0.4 1.0
ACT 4.1 1.9


  • Around 89% of ICT Support and Test Engineers live in capital cities, compared with the all jobs average of 62%.

    New South Wales and Victoria have a large share of employment relative to their population size.

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.


Worker profile

Age and gender

Age In Years
36
All Jobs Average is 40
Female Share
24%
All Jobs Average is 48%
  • The median age of ICT Support and Test Engineers is 36 years. This is younger than the all jobs average of 40 years.

    A large share of workers are aged 25 to 34 years.

    Females make up 24% of the workforce. This is 24 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket ICT Support and Test Engineers All Jobs Average
15-19 0.2 5.0
20-24 4.8 9.3
25-34 36.8 22.9
35-44 34.2 22.0
45-54 16.0 21.6
55-59 4.6 9.0
60-64 2.4 6.0
65 and Over 1.0 4.2
Median Age 36 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

A bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) is usually needed to work as an ICT Support or Test Engineer. Some workers have Vocational Education and Training (VET) qualifications. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications.

Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Information and Communications Technology VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification ICT Support and Test Engineers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 21.2 10.1
Bachelor degree 44.2 21.8
Advanced Diploma/Diploma 14.4 11.6
Certificate III/IV 6.9 21.1
Year 12 10.9 18.1
Year 11 1.2 4.8
Year 10 and below 1.3 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

Skills

Skills can be improved through training or experience.

  • 57%

    Reading comprehension

    Reading work related information.

  • 55%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 55%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 55%

    Writing

    Writing things for co-workers or customers.

  • 55%

    Systems evaluation

    Measuring how well a system is working and how to improve it.

  • 54%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 52%

    Quality control analysis

    Doing tests and checking products, services, or processes to make sure they are working properly.

  • 52%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 50%

    Programming

    Writing computer programs.

  • 50%

    Speaking

    Talking to others.

  • 48%

    Operations analysis

    Understanding needs and product requirements to create a design.

  • 46%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 46%

    Science

    Using scientific rules and methods to solve problems.

  • 45%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 43%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 43%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 43%

    Time management

    Managing your own and other peoples' time to get work done.

  • 41%

    Instructing

    Teaching people how to do something.

  • 41%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 41%

    Social perceptiveness

    Understanding why people react the way they do.


Knowledge

These are important topics, subjects or knowledge areas.

  • 76%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 61%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 53%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 52%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.

  • 48%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 43%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 42%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 40%

    Technical design

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  • 39%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 30%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 25%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 23%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 22%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 19%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 17%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 15%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 14%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 13%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 13%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 10%

    Physics

    The physical laws of matter, motion and energy, and how they interact through space and time.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 57%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 57%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 57%

    Written comprehension

    Read and understand written information.

  • 55%

    Oral comprehension

    Listen to and understand what people say.

  • 55%

    Oral expression

    Communicate by speaking.

  • 55%

    Written expression

    Write in a way that people can understand.

  • 54%

    Near vision

    See details that are up-close (within a few feet).

  • 54%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 48%

    Categorising

    Come up with different ways of grouping things.

  • 46%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 46%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 45%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 43%

    Speech recognition

    Identify and understand the speech of another person.

  • 43%

    Selective attention

    Pay attention to something without being distracted.

  • 43%

    Speech clarity

    Speak clearly so others can understand you.

  • 41%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 39%

    Visualization

    Imagine how something will look after it is moved around or changed.

  • 37%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 32%

    Multitasking

    Do two or more things at the same time.


Activities

These are kinds of activities workers regularly do in this job.

  • 80%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 74%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 72%

    Making sense of information and ideas

    Looking at, working with, and understanding data or information.

  • 72%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 71%

    Thinking creatively

    Using your own ideas for developing, designing, or creating something new.

  • 69%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 69%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 69%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 68%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 66%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 65%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 64%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 59%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 58%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 58%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 57%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 53%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 52%

    Explaining things to people

    Helping people to understand and use information.

  • 52%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.

  • 51%

    Coming up with systems and processes

    Deciding on goals and figuring out what you need to do to achieve them.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 90%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 86%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 62%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 29%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  • 24%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 14%

    Helping

    Working with people. Helping or providing service to others.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 71%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 71%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 71%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 71%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 67%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  • 62%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.


Demands

The physical and social demands that workers face most often are shown below:
  • 97%

    Electronic mail

    Use electronic mail.

  • 95%

    Spend time sitting

    Spend time sitting at work.

  • 95%

    Face-to-face discussions

    Talk with people face-to-face.

  • 91%

    Teamwork

    Work with people in a group or team.

  • 87%

    Being exact or accurate

    Be very exact or highly accurate.

  • 86%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 85%

    Telephone

    Talk on the telephone.

  • 83%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 79%

    Time pressure

    Work to strict deadlines.

  • 79%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 76%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 69%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 68%

    Lead or coordinate a team

    Lead others to do work activities.

  • 67%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 66%

    Competition

    Compete with others, or be aware of competitive pressures.

  • 65%

    Making repetitive motions

    Spend time making repetitive motions.

  • 63%

    Conflict situations

    Deal with conflict or disagreements.

  • 61%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 58%

    Physically close to people

    Work physically close to other people.

  • 58%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.


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