Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
answering inquiries about goods and services, and providing information about their availability, location, price and related issues
responding to inquiries about problems and providing advice, information and assistance
recording information about inquiries and complaints
referring complex inquiries to team leaders or expert advisers
issuing relevant forms, information kits and brochures to interested parties
accessing and operating computer network systems and communication systems such as public address and paging systems
may refer inquiries to other sources
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow moderately
- is likely to reach 61,400 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 70% of people employed as Information Officers work full-time hours, in all their jobs combined. This is 4 percentage points above the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Median full-time earnings are $1,218 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,058
- 1 in 4 earn more than $1,389
Median hourly earnings are $32, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Information Officers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Information Officers||All Jobs Average|
Around 67% of Information Officers live in capital cities, compared with the all jobs average of 62%.
The regions with the largest share of workers are:
- Melbourne - West
- Melbourne - South East
- Sydney - Inner South West
- Melbourne - Inner
- Melbourne - Outer East.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Information Officers is 39 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 70% of the workforce. This is 22 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Information Officers||All Jobs Average|
|65 and Over||2.4||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as an Information Officer. Although some workers have a Vocational Education and Training (VET) qualification or university degree in business, management, commerce, information technology, accounting or another related field.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Information Officers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||6.2||10.1|
|Year 10 and below||10.6||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Information Officers who can communicate clearly with others and provide good customer service.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Reading work related information.
Thinking about the pros and cons of different ways to solve a problem.
Looking for ways to help people.
Writing things for co-workers or customers.
Talking to others.
Understanding why people react the way they do.
39%Coordination with others
Being adaptable and coordinating work with other people.
Managing your own and other peoples' time to get work done.
39%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Talking people into changing their minds or their behaviour.
Keeping track of how well work is progressing so you can make changes or improvements.
Bringing people together and trying to sort out their differences.
Being able to use what you have learnt to solve problems now and again in the future.
Teaching people how to do something.
Figuring out the best way to teach or learn something new.
30%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
30%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Measuring how well a system is working and how to improve it.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
59%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition, and grammar.
49%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
32%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Arithmetic, algebra, geometry, calculus, or statistics.
26%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
25%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
24%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
23%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
21%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
18%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
18%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
17%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
16%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
16%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
16%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
11%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Workers use these physical and mental abilities..
Communicate by speaking.
Identify and understand the speech of another person.
Listen to and understand what people say.
See details that are up-close (within a few feet).
Read and understand written information.
Write in a way that people can understand.
Speak clearly so others can understand you.
43%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Pay attention to something without being distracted.
See details that are far away.
Do two or more things at the same time.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Remember things like words, numbers, pictures, and procedures.
Choose the right maths method or formula to solve a problem.
32%Working with numbers
Add, subtract, multiply, or divide.
Put together small parts with your fingers.
These are kinds of activities workers regularly do in this job.
71%Building good relationships
Building good working relationships and keeping them over time.
68%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
62%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
62%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
61%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
56%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
56%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
54%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
53%Researching and investigating
Looking for, getting and understanding different kinds of information.
53%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
52%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
52%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
52%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
50%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
49%Making decisions and solving problems
Using information to work out the best solution and solve problems.
47%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
41%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
39%Explaining things to people
Helping people to understand and use information.
36%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
34%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
100%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk on the telephone.
96%Indoors, heat controlled
Work indoors with access to heating or cooling.
Talk with people face-to-face.
93%Contact with the public
Work with customers or the public.
92%Spend time sitting
Spend time sitting at work.
Use electronic mail.
Work with people in a group or team.
87%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
85%Frequent decision making
Frequently make decisions that impact other people.
84%Being exact or accurate
Be very exact or highly accurate.
82%Letters and memos
Write letters and memos.
79%Impact of decisions
Make decisions that have a large impact on other people.
Have freedom to decide on tasks, priorities, and goals.
77%Freedom to make decisions
Have freedom to make decision on your own.
Work to strict deadlines.
74%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
69%Making repetitive motions
Spend time making repetitive motions.
Deal with conflict or disagreements.
Compete with others, or be aware of competitive pressures.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.