Medical Receptionists greet patients and other clients in health facilities, such as clinics, practices, centres or surgeries, and respond to personal, telephone, and written inquiries and requests.
Greets and welcomes patients and visitors, and directs them to the appropriate person.
Arranges and records details of appointments.
Locates patient files.
Answers inquiries and provides information on the goods and services of the organisation.
Answers, connects and transfers telephone calls.
Receives and resolves complaints from clients and the public.
Receives and distributes correspondence, facsimile messages and deliveries.
Maintains the reception area.
Advises on and arranges reservations and accommodation.
May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Receptionists, under the outlook section.
Earnings and hours
Around 33% of people employed as Medical Receptionists work full-time hours, in all their jobs combined. This is 33 percentage points below the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Medical Receptionists work in the Health care and social assistance industry.
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Medical Receptionists||All Jobs Average|
Around 61% of Medical Receptionists live in capital cities, similar to the all jobs average of 62%.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Medical Receptionists is 46 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 98% of the workforce. This is 50 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Medical Receptionists||All Jobs Average|
|65 and Over||5.7||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Medical Receptionist. Although some workers have a Vocational Education and Training (VET) qualification in administration (business or health), secretarial or clerical studies.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Medical Receptionists||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.1||10.1|
|Year 10 and below||17.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Receptionists who have good people skills, provide good customer service and are well presented.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Talking to others.
Reading work related information.
Writing things for co-workers or customers.
Looking for ways to help people.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
41%Coordination with others
Being adaptable and coordinating work with other people.
Managing your own and other peoples' time to get work done.
37%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Keeping track of how well work is progressing so you can make changes or improvements.
34%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Being able to use what you have learnt to solve problems now and again in the future.
30%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Teaching people how to do something.
Talking people into changing their minds or their behaviour.
Bringing people together and trying to sort out their differences.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Figuring out the best way to teach or learn something new.
Using maths to solve problems.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
72%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
56%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English language including the meaning and spelling of words, rules of composition, and grammar.
47%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
42%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
40%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
Arithmetic, algebra, geometry, calculus, or statistics.
33%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
32%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
32%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
27%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
26%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
24%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
24%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
23%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
20%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
See details that are up-close (within a few feet).
Write in a way that people can understand.
Use general rules to find answers or solve problems logically.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
43%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Pay attention to something without being distracted.
Put together small parts with your fingers.
Do two or more things at the same time.
See details that are far away.
30%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Remember things like words, numbers, pictures, and procedures.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Notice differences between colours, including shades of colour and brightness.
These are kinds of activities workers regularly do in this job.
64%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
62%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
60%Building good relationships
Building good working relationships and keeping them over time.
58%Researching and investigating
Looking for, getting and understanding different kinds of information.
57%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
56%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
53%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
52%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
51%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
51%Making decisions and solving problems
Using information to work out the best solution and solve problems.
50%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
50%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
49%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
49%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
48%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
48%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
47%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
47%Making sense of information and ideas
Looking at, working with, and understanding data or information.
42%Coordinating the work of a team
Getting members of a group to work together to finish a task.
35%Explaining things to people
Helping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
100%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk on the telephone.
Work with people in a group or team.
Talk with people face-to-face.
92%Being exact or accurate
Be very exact or highly accurate.
Use electronic mail.
89%Indoors, heat controlled
Work indoors with access to heating or cooling.
Have freedom to decide on tasks, priorities, and goals.
85%Spend time sitting
Spend time sitting at work.
84%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
83%Lead or coordinate a team
Lead others to do work activities.
82%Frequent decision making
Frequently make decisions that impact other people.
80%Contact with the public
Work with customers or the public.
80%Letters and memos
Write letters and memos.
Work to strict deadlines.
77%Impact of decisions
Make decisions that have a large impact on other people.
77%Making repetitive motions
Spend time making repetitive motions.
77%Physically close to people
Work physically close to other people.
74%Freedom to make decisions
Have freedom to make decision on your own.
68%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.