Other Sales Support Workers
Overview
Snapshot
Summary
This group includes Sales Support Workers not covered elsewhere.
Specialisations: Mystery Shopper, Personal Shopper.
Formal qualifications are not usually required to work as an Other Sales Support Worker.
Tasks
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no tasks are available for this occupation
Characteristics
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Informal or on-the-job
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Light
Outlook
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow strongly
- is likely to reach 5,300 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Year | Employment |
---|---|
2011 | 2,200 |
2012 | 1,800 |
2013 | 2,000 |
2014 | 1,200 |
2015 | 3,100 |
2016 | 5,900 |
2017 | 4,700 |
2018 | 4,000 |
2019 | 3,800 |
2020 | 4,900 |
2021 | 4,900 |
2026 | 5,300 |
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Working arrangements
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Around 31% of people employed as Other Sales Support Workers work full-time hours, in all their jobs combined. This is 35 percentage points below the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Most Other Sales Support Workers work in the Retail trade industry. They are also employed in industries like:
Source: ABS Labour Force Survey, annual average 2021.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Other Sales Support Workers | All Jobs Average |
---|---|---|
NSW | 33.5 | 31.6 |
VIC | 23.6 | 25.6 |
QLD | 20.7 | 20.0 |
SA | 7.8 | 7.0 |
WA | 10.9 | 10.8 |
TAS | 1.5 | 2.0 |
NT | 0.7 | 1.0 |
ACT | 1.3 | 1.9 |
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Around 70% of Other Sales Support Workers live in capital cities, compared with the all jobs average of 62%.
The regions with the largest share of workers are:
- Melbourne - Inner
- Sydney - Inner South West
- Gold Coast
- Melbourne - South East
- Sydney - City and Inner South.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Other Sales Support Workers is 35 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 66% of the workforce. This is 18 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Other Sales Support Workers | All Jobs Average |
---|---|---|
15-19 | 6.4 | 5.0 |
20-24 | 19.3 | 9.3 |
25-34 | 22.5 | 22.9 |
35-44 | 18.6 | 22.0 |
45-54 | 18.5 | 21.6 |
55-59 | 6.4 | 9.0 |
60-64 | 4.5 | 6.0 |
65 and Over | 3.8 | 4.2 |
Median Age | 35 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not usually required to work as an Other Sales Support Worker.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Retail Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Other Sales Support Workers | All Jobs Average |
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Post Graduate/Graduate Diploma or Graduate Certificate | 5.4 | 10.1 |
Bachelor degree | 16.3 | 21.8 |
Advanced Diploma/Diploma | 11.4 | 11.6 |
Certificate III/IV | 14.8 | 21.1 |
Year 12 | 32.0 | 18.1 |
Year 11 | 6.1 | 4.8 |
Year 10 and below | 14.1 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Other Sales Support Workers who interact well with others, provide good customer service and who are reliable.
Interests and demands
We're working on this content.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.