Other Hospitality Workers
Other Hospitality Workers includes a number of jobs like Bar Usefuls or Bussers, and Doorpersons or Luggage Porters.
Prepares service areas by cleaning and laying tables.
Removes used plates, cutlery and glassware from tables, wipes up bar areas and tables.
Empties rubbish containers and ashtrays.
Washes up spills or sweeps up broken glass.
Escorts guests or residents to their rooms.
Assists with baggage.
Advises guests or residents of in-house facilities and local attractions.
Receives and distributes mail, telegrams, packages and messages to rooms.
Delivers newspapers to rooms and lounges.
May clean patrons' shoes and arrange cleaning and laundering of clothing.
Runs errands as directed.
May clean public areas.
Greets customers and determines their requirements.
Checks in garments and other items and issues tracking ticket.
Answers enquiries on events and may distribute programmes and information.
May assist with a range of duties involved in the operation of a bar.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow moderately
- is likely to reach 9,700 by 2026.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 29% of people employed as Other Hospitality Workers work full-time hours, in all their jobs combined. This is 37 percentage points below the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,064 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,025
- 1 in 4 earn more than $1,095
Median hourly earnings are $27, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Other Hospitality Workers||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Other Hospitality Workers||All Jobs Average|
Around 74% of Other Hospitality Workers live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Other Hospitality Workers is 23 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 15 to 19 years.
Females make up 45% of the workforce. This is 3 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Other Hospitality Workers||All Jobs Average|
|65 and Over||3.2||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as an Other Hospitality Worker. Although some workers have a Vocational Education and Training (VET) qualification in a related area like hospitality.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Other Hospitality Workers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.6||10.1|
|Year 10 and below||19.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
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Interests and demands
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