Other Travel Attendants
Other Travel Attendants includes jobs like Marine Steward.
Checks passengers' tickets and directs them to seats and cabins.
Receives and stows food, equipment and cabin baggage.
Makes public announcements.
Conducts safety checks and demonstrations of safety equipment and procedures.
Assists passengers in emergency drills.
Carries out emergency procedures, assists and directs passengers in emergencies.
Distributes reading material, pillows, blankets and other amenities for the comfort of passengers.
Operates galleys, prepares and heats food for passengers and serves refreshments and meals.
Co-ordinates the sale of goods to passengers.
Manages the completion of any customs and immigration documentation which may be required.
Tidies ship and railway cabins.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Travel Attendants, under the outlook section.
Earnings and hours
Around 73% of people employed as Other Travel Attendants work full-time hours, in all their jobs combined. This is 7 percentage points above the all jobs average (66%).
Full-time workers work an average of 49 hours per week in their main job. This is 5 hours more than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Other Travel Attendants||All Jobs Average|
Around 55% of Other Travel Attendants live outside of capital cities, compared with the all jobs average of 38%.
Queensland, South Australia and Tasmania have a large share of employment relative to their population size.
The region with the largest share of workers is Cairns.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Other Travel Attendants is 37 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 63% of the workforce. This is 15 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Other Travel Attendants||All Jobs Average|
|65 and Over||3.9||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
This group includes jobs that might have different study pathways.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Tourism, Travel and Hospitality VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Other Travel Attendants||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||0.5||10.1|
|Year 10 and below||17.2||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Travel Attendants who provide good customer service, are reliable and well presented.
Skills can be improved through training or experience.
Looking for ways to help people.
Listening to others, not interrupting, and asking good questions.
Keeping track of how well work is progressing so you can make changes or improvements.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
43%Coordination with others
Being adaptable and coordinating work with other people.
Talking to others.
Reading work related information.
Talking people into changing their minds or their behaviour.
Being able to use what you have learnt to solve problems now and again in the future.
34%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
Teaching people how to do something.
32%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Bringing people together and trying to sort out their differences.
29%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
29%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
25%Operation and control
Controlling equipment or systems.
These are important topics, subjects or knowledge areas.
Moving people or goods by air, rail, sea, or road.
English language including the meaning and spelling of words, rules of composition, and grammar.
50%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
38%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
25%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
22%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Arithmetic, algebra, geometry, calculus, or statistics.
20%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
20%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
19%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
18%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
17%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
17%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
16%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
15%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
Workers use these physical and mental abilities..
Communicate by speaking.
Listen to and understand what people say.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
See details that are up-close (within a few feet).
Read and understand written information.
Use general rules to find answers or solve problems logically.
Come up with different ways of grouping things.
Use lots of detailed information to come up with answers or make general rules.
Do two or more things at the same time.
Pay attention to something without being distracted.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
See details that are far away.
37%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
36%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Pay attention to a certain sound when there are other distracting sounds.
Write in a way that people can understand.
Tell the difference between sounds.
Notice differences between colours, including shades of colour and brightness.
These are kinds of activities workers regularly do in this job.
55%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
53%Building good relationships
Building good working relationships and keeping them over time.
46%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
46%Researching and investigating
Looking for, getting and understanding different kinds of information.
44%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
43%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
37%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
36%Making decisions and solving problems
Using information to work out the best solution and solve problems.
34%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
33%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
32%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
31%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
29%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
29%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
28%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
28%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
27%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
26%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
23%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
22%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
94%Physically close to people
Work physically close to other people.
83%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
81%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
77%Very hot or cold temperatures
Work in very hot or cold temperatures.
76%Spend time sitting
Spend time sitting at work.
74%Frequent decision making
Frequently make decisions that impact other people.
Talk with people face-to-face.
72%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
69%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
68%Being exact or accurate
Be very exact or highly accurate.
Work with people in a group or team.
65%Health and safety of others
Take responsibility for the health and safety of others.
65%Contact with the public
Work with customers or the public.
64%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
63%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
61%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
Work to strict deadlines.
57%Impact of decisions
Make decisions that have a large impact on other people.
57%Freedom to make decisions
Have freedom to make decision on your own.
54%Making repetitive motions
Spend time making repetitive motions.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6061.00 - Transportation Attendants, Except Flight Attendants.