Personal Service Workers (not covered elsewhere)
Personal Service Workers (not covered elsewhere) includes jobs like Astrologer, Bus Escort, Butler, Dog Walker, First Aid Officer, and Horse Racing Analyst.
Due to the broad range of occupations in this group, there are no common tasks shared amongst jobs.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Personal Service Workers, under the outlook section.
Earnings and hours
Around 29% of people employed as Personal Service Workers (not covered elsewhere) work full-time hours, in all their jobs combined. This is 37 percentage points below the all jobs average (66%).
Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Personal Service Workers (not covered elsewhere)||All Jobs Average|
Around 65% of Personal Service Workers (not covered elsewhere) live in capital cities, compared with the all jobs average of 62%.
Victoria has a large share of employment relative to its population size.
The regions with the largest share of workers are:
- Melbourne - Inner
- Melbourne - Outer East
- Melbourne - South East
- Melbourne - West
- Melbourne - North East.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Personal Service Workers (not covered elsewhere) is 45 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 74% of the workforce. This is 26 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Personal Service Workers (not covered elsewhere)||All Jobs Average|
|65 and Over||7.3||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
This group includes jobs that might have different study pathways.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Hairdressing and Beauty, Funeral Services, Public Sector, Health Industry, Community Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Personal Service Workers (not covered elsewhere)||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||6.3||10.1|
|Year 10 and below||15.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Personal Service Workers who are caring and compassionate, who can communicate clearly and are trustworthy.
Skills can be improved through training or experience.
Managing your own and other peoples' time to get work done.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
Talking to others.
52%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
50%Coordination with others
Being adaptable and coordinating work with other people.
Keeping track of how well work is progressing so you can make changes or improvements.
Reading work related information.
Talking people into changing their minds or their behaviour.
45%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Teaching people how to do something.
45%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Bringing people together and trying to sort out their differences.
Writing things for co-workers or customers.
Looking for ways to help people.
Being able to use what you have learnt to solve problems now and again in the future.
Figuring out the best way to teach or learn something new.
Measuring how well a system is working and how to improve it.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
67%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
58%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
53%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
51%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Arithmetic, algebra, geometry, calculus, or statistics.
44%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
42%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
37%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
36%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
34%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
34%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
32%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
29%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
29%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
Moving people or goods by air, rail, sea, or road.
Machines and tools, including their designs, uses, repair, and maintenance.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Write in a way that people can understand.
Read and understand written information.
Use general rules to find answers or solve problems logically.
Identify and understand the speech of another person.
Speak clearly so others can understand you.
Use lots of detailed information to come up with answers or make general rules.
See details that are up-close (within a few feet).
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Come up with different ways of grouping things.
43%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
See details that are far away.
Do two or more things at the same time.
Pay attention to something without being distracted.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
37%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
These are kinds of activities workers regularly do in this job.
74%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
68%Building good relationships
Building good working relationships and keeping them over time.
61%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
59%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
59%Researching and investigating
Looking for, getting and understanding different kinds of information.
56%Coaching and developing others
Working out the needs of others and coaching, mentoring, or helping them to improve.
55%Making decisions and solving problems
Using information to work out the best solution and solve problems.
54%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
Using your own ideas for developing, designing, or creating something new.
53%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
52%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
51%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
51%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
50%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
48%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
48%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
48%Managing payments and orders
Monitoring and controlling resources and the spending of money.
46%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
44%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
42%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
99%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
96%Indoors, heat controlled
Work indoors with access to heating or cooling.
Talk on the telephone.
Work with people in a group or team.
Talk with people face-to-face.
89%Physically close to people
Work physically close to other people.
89%Responsible for outcomes
Take responsibility for the results of other people's work.
88%Freedom to make decisions
Have freedom to make decision on your own.
86%Lead or coordinate a team
Lead others to do work activities.
86%Frequent decision making
Frequently make decisions that impact other people.
86%Contact with the public
Work with customers or the public.
83%Impact of decisions
Make decisions that have a large impact on other people.
Have freedom to decide on tasks, priorities, and goals.
Work to strict deadlines.
77%Being exact or accurate
Be very exact or highly accurate.
Use electronic mail.
74%Health and safety of others
Take responsibility for the health and safety of others.
72%Spend time standing
Spend time standing at work.
Deal with conflict or disagreements.
68%Letters and memos
Write letters and memos.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-1021.00 - First-Line Supervisors of Personal Service Workers.