Post Office Managers

ANZSCO ID 142115

Overview

Snapshot

Employed
3,100
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
86%
Female Share
51%
Average age
52

Summary

Post Office Managers manage post offices.

Tasks

  • Determines product mix, stock levels and service standards.

  • Formulates and implements purchasing and marketing policies, and sets prices.

  • Promotes and advertises the establishment's goods and services.

  • Sells goods and services to customers and advises them on product use.

  • Maintains records of stock levels and financial transactions.

  • Undertakes budgeting for the establishment.

  • Controls selection, training and supervision of staff.

  • Ensures compliance with occupational health and safety regulations.

Characteristics

Job Type
Managers
Skill Level
High skill
ANZSCO Occupation group
Unemployment Rate
n/a
Industries
Pathway(s)
  • Informal or on-the-job
Interests
  • Administrative
  • Enterprising
  • Helping
Physical Demand
  • Sedentary

Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Retail Managers, under the outlook section.


Earnings and hours

Working arrangements

  • Around 86% of people employed as Post Office Managers work full-time hours, in all their jobs combined. This is 20 percentage points above the all jobs average (66%).

    Full-time workers work an average of 47 hours per week in their main job. This is 3 hours more than the all jobs average (44 hours per week).

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Transport, Postal and Warehousing
92.6%
2
Retail Trade
3.9%
3
Public Administration and Safety
1.0%
4
Information Media and Telecommunications
0.8%
5
Other industries
0.8%

Regions

Employment across Australia

NSW

28.6% All occupations: 31.6%

VIC

27.3% All occupations: 25.6%

QLD

18.7% All occupations: 20.0%

SA

9.5% All occupations: 7.0%

WA

11.0% All occupations: 10.8%

TAS

3.0% All occupations: 2.0%

NT

0.7% All occupations: 1.0%

ACT

1.2% All occupations: 1.9%

Employment by State and Territory (% Share)

State Post Office Managers All Jobs Average
NSW 28.6 31.6
VIC 27.3 25.6
QLD 18.7 20.0
SA 9.5 7.0
WA 11.0 10.8
TAS 3.0 2.0
NT 0.7 1.0
ACT 1.2 1.9



Worker profile

Age and gender

Age In Years
52
All Jobs Average is 40
Female Share
51%
All Jobs Average is 48%
  • The median age of Post Office Managers is 52 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 51% of the workforce. This is 3 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Post Office Managers All Jobs Average
15-19 0.1 5.0
20-24 0.9 9.3
25-34 9.3 22.9
35-44 17.3 22.0
45-54 32.8 21.6
55-59 17.6 9.0
60-64 12.8 6.0
65 and Over 9.1 4.2
Median Age 52 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Managerial experience or experience in a related role is usually needed to work as a Post Office Manager. Some workers have formal qualifications.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Retail Services VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Post Office Managers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 6.8 10.1
Bachelor degree 15.5 21.8
Advanced Diploma/Diploma 13.7 11.6
Certificate III/IV 15.0 21.1
Year 12 23.5 18.1
Year 11 8.6 4.8
Year 10 and below 16.8 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Retail Managers who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

Skills

Skills can be improved through training or experience.

  • 57%

    Speaking

    Talking to others.

  • 55%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 55%

    Reading comprehension

    Reading work related information.

  • 55%

    Time management

    Managing your own and other peoples' time to get work done.

  • 54%

    Writing

    Writing things for co-workers or customers.

  • 52%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 50%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 50%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 50%

    Social perceptiveness

    Understanding why people react the way they do.

  • 50%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 48%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 46%

    Instructing

    Teaching people how to do something.

  • 46%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 46%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 45%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 45%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 45%

    Serving others

    Looking for ways to help people.

  • 45%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 43%

    Systems analysis

    Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.

  • 43%

    Systems evaluation

    Measuring how well a system is working and how to improve it.


Knowledge

These are important topics, subjects or knowledge areas.

  • 68%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 67%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 66%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 66%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 65%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 64%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 62%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 59%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 57%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 55%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 52%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 49%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 45%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 43%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 41%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 41%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 39%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 34%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 32%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.

  • 26%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Oral expression

    Communicate by speaking.

  • 55%

    Oral comprehension

    Listen to and understand what people say.

  • 54%

    Written comprehension

    Read and understand written information.

  • 52%

    Written expression

    Write in a way that people can understand.

  • 48%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 46%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 46%

    Speech recognition

    Identify and understand the speech of another person.

  • 45%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 45%

    Speech clarity

    Speak clearly so others can understand you.

  • 45%

    Near vision

    See details that are up-close (within a few feet).

  • 45%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 43%

    Categorising

    Come up with different ways of grouping things.

  • 43%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 43%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 41%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 41%

    Selective attention

    Pay attention to something without being distracted.

  • 36%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 36%

    Perceptual speed

    Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.

  • 34%

    Multitasking

    Do two or more things at the same time.

  • 30%

    Auditory attention

    Pay attention to a certain sound when there are other distracting sounds.


Activities

These are kinds of activities workers regularly do in this job.

  • 77%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 77%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 75%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 74%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 71%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 71%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 70%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 66%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 66%

    Providing office support

    Doing day-to-day office work such as filing and processing paperwork.

  • 66%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 63%

    Hiring and organising staff

    Recruiting, interviewing, selecting, hiring, and promoting employees.

  • 63%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 60%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 58%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 57%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 57%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 55%

    Coming up with systems and processes

    Deciding on goals and figuring out what you need to do to achieve them.

  • 52%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 50%

    Documenting or recording information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • 48%

    Explaining things to people

    Helping people to understand and use information.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 81%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 62%

    Helping

    Working with people. Helping or providing service to others.

  • 43%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 24%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 14%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 81%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 76%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 71%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 67%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 57%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 57%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 99%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 98%

    Face-to-face discussions

    Talk with people face-to-face.

  • 98%

    Time pressure

    Work to strict deadlines.

  • 98%

    Electronic mail

    Use electronic mail.

  • 97%

    Telephone

    Talk on the telephone.

  • 94%

    Responsible for outcomes

    Take responsibility for the results of other people's work.

  • 94%

    Health and safety of others

    Take responsibility for the health and safety of others.

  • 93%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 93%

    Teamwork

    Work with people in a group or team.

  • 92%

    Lead or coordinate a team

    Lead others to do work activities.

  • 91%

    Contact with the public

    Work with customers or the public.

  • 90%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 90%

    Letters and memos

    Write letters and memos.

  • 86%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 83%

    Being exact or accurate

    Be very exact or highly accurate.

  • 83%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 83%

    Conflict situations

    Deal with conflict or disagreements.

  • 79%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 78%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 76%

    Public speaking

    Talk to a group of people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9131.00 - Postmasters and Mail Superintendents.


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