Postal Delivery Officers
Postal Delivery Officers deliver mail on foot, by bicycle or by motorised transport over allocated delivery rounds.
Sorts and sequences items for delivery.
Delivers mail, parcels, documents and other items to customers' premises and mailboxes.
Loads and unloads mail conveyances and internal mail handling equipment.
Maintains log books, directories, mail counts, equipment maintenance logs and other delivery records.
Assists with receipting inward mail, checking wrongly addressed, mis-sorted, undelivered and redirected mail, and processing freepost and underpaid mail and some freight.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Couriers and Postal Deliverers, under the outlook section.
Earnings and hours
Around 71% of people employed as Postal Delivery Officers work full-time hours, in all their jobs combined. This is 5 percentage points above the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Postal Delivery Officers work in the Transport, postal and warehousing industry.
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Postal Delivery Officers||All Jobs Average|
Around 46% of Postal Delivery Officers live outside of capital cities, compared with the all jobs average of 38%.
The regions with the largest share of workers are:
- Melbourne - West
- Melbourne - South East
- Melbourne - Outer East
- Melbourne - North East
- Sydney - Inner South West.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Postal Delivery Officers is 50 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 25% of the workforce. This is 23 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Postal Delivery Officers||All Jobs Average|
|65 and Over||5.7||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Postal Delivery Officer. Some workers have a certificate I or II in driving operations.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Transport and Logistics Training Package VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Postal Delivery Officers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.0||10.1|
|Year 10 and below||27.6||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Couriers and Postal Deliverers who are reliable, have good people skills and who can work independently.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Reading work related information.
Thinking about the pros and cons of different ways to solve a problem.
Understanding why people react the way they do.
Talking to others.
37%Coordination with others
Being adaptable and coordinating work with other people.
Managing your own and other peoples' time to get work done.
Keeping track of how well work is progressing so you can make changes or improvements.
30%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
30%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
30%Operation and control
Controlling equipment or systems.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Looking for ways to help people.
Talking people into changing their minds or their behaviour.
Writing things for co-workers or customers.
Being able to use what you have learnt to solve problems now and again in the future.
Bringing people together and trying to sort out their differences.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Measuring how well a system is working and how to improve it.
Figuring out the best way to teach or learn something new.
These are important topics, subjects or knowledge areas.
67%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
44%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English language including the meaning and spelling of words, rules of composition, and grammar.
42%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
41%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Moving people or goods by air, rail, sea, or road.
37%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
34%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
30%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
Arithmetic, algebra, geometry, calculus, or statistics.
28%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
25%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
25%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Machines and tools, including their designs, uses, repair, and maintenance.
12%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Come up with different ways of grouping things.
Quickly change the controls of a machine, car, truck or boat.
Quickly move your hand to grasp, manipulate, or assemble objects.
See details that are up-close (within a few feet).
Read and understand written information.
Keep your hand or arm steady.
Put together small parts with your fingers.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Use general rules to find answers or solve problems logically.
Bend, stretch, twist, or reach with your body, arms, and/or legs.
See details that are far away.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Pay attention to something without being distracted.
Lift, push, pull, or carry things.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
These are kinds of activities workers regularly do in this job.
80%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
65%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
51%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
50%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
49%Researching and investigating
Looking for, getting and understanding different kinds of information.
44%Building good relationships
Building good working relationships and keeping them over time.
44%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
38%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
37%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
36%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
36%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
35%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
35%Making decisions and solving problems
Using information to work out the best solution and solve problems.
31%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
29%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
28%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
26%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
26%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
22%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
22%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
98%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
95%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
93%Making repetitive motions
Spend time making repetitive motions.
90%Being exact or accurate
Be very exact or highly accurate.
85%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Talk with people face-to-face.
84%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
Work to strict deadlines.
82%Indoors, heat controlled
Work indoors with access to heating or cooling.
81%Very hot or cold temperatures
Work in very hot or cold temperatures.
81%Contact with the public
Work with customers or the public.
79%Frequent decision making
Frequently make decisions that impact other people.
76%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
75%Impact of decisions
Make decisions that have a large impact on other people.
70%Spend time standing
Spend time standing at work.
68%Freedom to make decisions
Have freedom to make decision on your own.
67%Bending or twisting your body
Spend time bending or twisting your body.
66%Physically close to people
Work physically close to other people.
64%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
63%Minor burns, cuts, bites, or stings
Be exposed to minor burns, cuts, bites, or stings.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5052.00 - Postal Service Mail Carriers.