Radio Despatchers provide radio and communications services for the coordination of operational units in transport, courier, military, emergency, security, rescue and road service organisations.
Also known as: Communications Controller or Control Room Operator.
Formal qualifications are not essential to work as a Radio Despatcher, although some workers have undertaken training.
Monitors radio frequencies including vhf, hf, channel 16 and other emergency frequencies.
Sends and receives messages.
Maintains a log of messages sent and received.
Broadcast weather reports and warnings.
Listens for and answers distress calls.
Works with emergency to find and locate vessels and other persons using radio distress signals.
Monitors equipment and may undertake minor repairs as required.
May set up telecommunication equipment.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Clerical & Administrative Workers, under the outlook section.
Earnings and hours
Around 82% of people employed as Radio Despatchers work full-time hours, in all their jobs combined. This is 16 percentage points above the all jobs average (66%).
Full-time workers work an average of 45 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Radio Despatchers||All Jobs Average|
Around 42% of Radio Despatchers live outside of capital cities, compared with the all jobs average of 38%.
Queensland and Victoria have a large share of employment relative to their population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Radio Despatchers is 40 years. This is the same as the all jobs average.
A large share of workers are aged 25 to 34 years.
Females make up 54% of the workforce. This is 6 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Radio Despatchers||All Jobs Average|
|65 and Over||2.5||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Radio Despatcher, although some workers have undertaken training.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Property Services VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Radio Despatchers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||2.6||10.1|
|Year 10 and below||11.5||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Clerical and Administrative Workers who have good computer skills, can communicate clearly and can interact with a variety of people.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Talking to others.
Reading work related information.
Keeping track of how well work is progressing so you can make changes or improvements.
Writing things for co-workers or customers.
Thinking about the pros and cons of different ways to solve a problem.
45%Coordination with others
Being adaptable and coordinating work with other people.
Teaching people how to do something.
Managing your own and other peoples' time to get work done.
41%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
41%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Looking for ways to help people.
Understanding why people react the way they do.
Being able to use what you have learnt to solve problems now and again in the future.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Figuring out the best way to teach or learn something new.
32%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Talking people into changing their minds or their behaviour.
32%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
These are important topics, subjects or knowledge areas.
76%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
58%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
56%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
English language including the meaning and spelling of words, rules of composition, and grammar.
54%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Moving people or goods by air, rail, sea, or road.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
36%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
36%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
31%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
28%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
25%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
Arithmetic, algebra, geometry, calculus, or statistics.
21%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
21%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
20%Medicine and dentistry
Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.
17%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Pay attention to a certain sound when there are other distracting sounds.
Identify and understand the speech of another person.
Write in a way that people can understand.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Tell the difference between sounds.
Pay attention to something without being distracted.
Use general rules to find answers or solve problems logically.
Put together small parts with your fingers.
Use lots of detailed information to come up with answers or make general rules.
Read and understand written information.
Speak clearly so others can understand you.
46%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
See details that are up-close (within a few feet).
46%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Do two or more things at the same time.
Come up with different ways of grouping things.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Quickly change the controls of a machine, car, truck or boat.
These are kinds of activities workers regularly do in this job.
77%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
77%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
71%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
69%Researching and investigating
Looking for, getting and understanding different kinds of information.
69%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
69%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
66%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
66%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
65%Making decisions and solving problems
Using information to work out the best solution and solve problems.
64%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
64%Building good relationships
Building good working relationships and keeping them over time.
63%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
58%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
58%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
50%Making sense of information and ideas
Looking at, working with, and understanding data or information.
49%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
49%Coordinating the work of a team
Getting members of a group to work together to finish a task.
44%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
43%Explaining things to people
Helping people to understand and use information.
40%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
99%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk on the telephone.
96%Being exact or accurate
Be very exact or highly accurate.
95%Indoors, heat controlled
Work indoors with access to heating or cooling.
Work with people in a group or team.
94%Spend time sitting
Spend time sitting at work.
94%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
93%Contact with the public
Work with customers or the public.
93%Impact of decisions
Make decisions that have a large impact on other people.
Use electronic mail.
92%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
90%Lead or coordinate a team
Lead others to do work activities.
88%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
87%Health and safety of others
Take responsibility for the health and safety of others.
85%Frequent decision making
Frequently make decisions that impact other people.
84%Consequence of error
Work where mistakes have serious consequences.
Talk with people face-to-face.
80%Freedom to make decisions
Have freedom to make decision on your own.
79%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
79%Responsible for outcomes
Take responsibility for the results of other people's work.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 27-4013.00 - Radio Operators.