Railways Assistants

ANZSCO ID 899917

Overview

Snapshot

Employed
1,900
Future Growth
N/A
Weekly Earnings
N/A
Full-Time Share
88%
Female Share
21%
Average age
48

Summary

Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities.

Tasks

  • Answers questions from passengers.

  • Assists passengers with large luggage, pushchairs and prams.

  • Helps people with special needs, such as wheelchair users.

  • Check tickets and makes sure people are in the correct place to catch their train.

  • May give signalling instructions to train drivers and may clean the station and platform area.

  • May assist in the ticket selling office and provide travel information to passengers.


Outlook

Employment Outlook

JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Other Miscellaneous Labourers, under the outlook section.


Earnings and hours

Working arrangements

  • Around 88% of people employed as Railways Assistants work full-time hours, in all their jobs combined. This is 22 percentage points above the all jobs average (66%).

    Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.

    Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.


Industries

Main industries

1
Transport, Postal and Warehousing
77.4%
2
Financial and Insurance Services
18.8%
3
Public Administration and Safety
2.6%
4
Construction
0.2%
5
Other industries
0.3%

Regions

Employment across Australia

NSW

56.1% All occupations: 31.6%

VIC

21.2% All occupations: 25.6%

QLD

22.2% All occupations: 20.0%

SA

0.2% All occupations: 7.0%

WA

0.4% All occupations: 10.8%

TAS

0.0% All occupations: 2.0%

NT

0.0% All occupations: 1.0%

ACT

0.0% All occupations: 1.9%

Employment by State and Territory (% Share)

State Railways Assistants All Jobs Average
NSW 56.1 31.6
VIC 21.2 25.6
QLD 22.2 20.0
SA 0.2 7.0
WA 0.4 10.8
TAS 0.0 2.0
NT 0.0 1.0
ACT 0.0 1.9



Worker profile

Age and gender

Age In Years
48
All Jobs Average is 40
Female Share
21%
All Jobs Average is 48%
  • The median age of Railways Assistants is 48 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 21% of the workforce. This is 27 percentage points below the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Railways Assistants All Jobs Average
15-19 0.2 5.0
20-24 2.2 9.3
25-34 16.2 22.9
35-44 23.0 22.0
45-54 29.2 21.6
55-59 17.0 9.0
60-64 8.4 6.0
65 and Over 3.9 4.2
Median Age 48 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Formal qualifications are not essential to work as a Railways Assistant. Although some workers have a certificate III in rail customer service.

Visit

  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Railways Assistants All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 5.4 10.1
Bachelor degree 10.9 21.8
Advanced Diploma/Diploma 9.4 11.6
Certificate III/IV 24.0 21.1
Year 12 22.9 18.1
Year 11 6.9 4.8
Year 10 and below 20.4 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Labourers who are reliable, have a good work ethic and can work well in a team.

Skills

Skills can be improved through training or experience.

  • 54%

    Serving others

    Looking for ways to help people.

  • 46%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 46%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 46%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 45%

    Social perceptiveness

    Understanding why people react the way they do.

  • 43%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 41%

    Speaking

    Talking to others.

  • 41%

    Reading comprehension

    Reading work related information.

  • 39%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 36%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 34%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 34%

    Operation monitoring

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • 34%

    Time management

    Managing your own and other peoples' time to get work done.

  • 34%

    Writing

    Writing things for co-workers or customers.

  • 32%

    Instructing

    Teaching people how to do something.

  • 32%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 30%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 29%

    Quality control analysis

    Doing tests and checking products, services, or processes to make sure they are working properly.

  • 29%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 25%

    Operation and control

    Controlling equipment or systems.


Knowledge

These are important topics, subjects or knowledge areas.

  • 54%

    Transportation

    Moving people or goods by air, rail, sea, or road.

  • 52%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 50%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 38%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 38%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 29%

    Foreign language

    Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • 25%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 25%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 24%

    Geography

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  • 22%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 22%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 20%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 20%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 19%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 18%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 17%

    Sociology and anthropology

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • 17%

    Therapy and counselling

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  • 16%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 16%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 15%

    Medicine and dentistry

    Diagnose and treat human injuries, diseases, and deformities, including preventive health-care measures.


Abilities

Workers use these physical and mental abilities..

  • 57%

    Oral expression

    Communicate by speaking.

  • 52%

    Oral comprehension

    Listen to and understand what people say.

  • 50%

    Speech clarity

    Speak clearly so others can understand you.

  • 48%

    Speech recognition

    Identify and understand the speech of another person.

  • 46%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 43%

    Near vision

    See details that are up-close (within a few feet).

  • 43%

    Written comprehension

    Read and understand written information.

  • 41%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 41%

    Categorising

    Come up with different ways of grouping things.

  • 41%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 39%

    Multitasking

    Do two or more things at the same time.

  • 39%

    Selective attention

    Pay attention to something without being distracted.

  • 39%

    Trunk strength

    Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.

  • 37%

    Far vision

    See details that are far away.

  • 37%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 36%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.

  • 34%

    Auditory attention

    Pay attention to a certain sound when there are other distracting sounds.

  • 34%

    Written expression

    Write in a way that people can understand.

  • 32%

    Hearing sensitivity

    Tell the difference between sounds.

  • 27%

    Colour discrimination

    Notice differences between colours, including shades of colour and brightness.


Activities

These are kinds of activities workers regularly do in this job.

  • 55%

    Helping and caring for others

    Providing personal assistance, medical attention, or emotional support.

  • 53%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 46%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 46%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 44%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 43%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 37%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 36%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 34%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 33%

    Keeping your knowledge up-to-date

    Keeping up-to-date with technology and new ideas.

  • 32%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 31%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 29%

    Checking for errors or defects

    Inspecting equipment, structures, or materials for errors, problems or defects.

  • 29%

    Doing physically active work

    Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.

  • 28%

    Handling and moving objects

    Using hands and arms in handling, installing, positioning, moving and manipulating objects.

  • 28%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 27%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 26%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.

  • 23%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 22%

    Driving vehicles or equipment

    Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 67%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 67%

    Helping

    Working with people. Helping or providing service to others.

  • 67%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 62%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 19%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.

  • 14%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 67%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 57%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.

  • 38%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 38%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 33%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 29%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.


Demands

The physical and social demands that workers face most often are shown below:
  • 94%

    Physically close to people

    Work physically close to other people.

  • 83%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 81%

    Angry or unpleasant people

    Deal with unpleasant, angry, or rude people.

  • 77%

    Very hot or cold temperatures

    Work in very hot or cold temperatures.

  • 76%

    Spend time sitting

    Spend time sitting at work.

  • 74%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 73%

    Face-to-face discussions

    Talk with people face-to-face.

  • 72%

    Exposure to contaminants

    Be exposed to pollutants, gases, dust or odours.

  • 69%

    In an enclosed vehicle or equipment

    Work in a closed vehicle (e.g., car).

  • 68%

    Being exact or accurate

    Be very exact or highly accurate.

  • 68%

    Teamwork

    Work with people in a group or team.

  • 65%

    Health and safety of others

    Take responsibility for the health and safety of others.

  • 65%

    Contact with the public

    Work with customers or the public.

  • 64%

    Loud or uncomfortable sounds

    Be exposed to noises and sounds that are distracting or uncomfortable.

  • 63%

    Outdoors, exposed to weather

    Work outdoors, exposed to the weather.

  • 61%

    Using your hands to handle, control, or feel

    Spend time using your hands to handle, control, or feel objects, tools or controls.

  • 58%

    Time pressure

    Work to strict deadlines.

  • 57%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 57%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 54%

    Making repetitive motions

    Spend time making repetitive motions.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6061.00 - Transportation Attendants, Except Flight Attendants.


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