Retail Loss Prevention Officers
Retail Loss Prevention Officers detect and investigate shoplifting, fraud and other unlawful acts of employees or customers in retail establishments.
Detects and investigates theft and other unlawful acts carried out in retail establishments.
Apprehends offenders and calls police.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Security Officers and Guards, under the outlook section.
Earnings and hours
Around 33% of people employed as Retail Loss Prevention Officers work full-time hours, in all their jobs combined. This is 33 percentage points below the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Retail Loss Prevention Officers||All Jobs Average|
Around 65% of Retail Loss Prevention Officers live in capital cities, compared with the all jobs average of 62%.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Retail Loss Prevention Officers is 42 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 61% of the workforce. This is 13 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Retail Loss Prevention Officers||All Jobs Average|
|65 and Over||7.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Retail Loss Prevention Officer. Although some workers have a certificate II or III in security operations.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Property Services and Public Sector VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Retail Loss Prevention Officers||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||3.0||10.1|
|Year 10 and below||25.5||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Security Officers and Guards who can connect with others, are trustworthy, responsible and reliable.
Skills can be improved through training or experience.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
Keeping track of how well work is progressing so you can make changes or improvements.
Talking to others.
Listening to others, not interrupting, and asking good questions.
Writing things for co-workers or customers.
Understanding why people react the way they do.
45%Coordination with others
Being adaptable and coordinating work with other people.
Being able to use what you have learnt to solve problems now and again in the future.
43%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Teaching people how to do something.
Measuring how well a system is working and how to improve it.
41%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
41%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Talking people into changing their minds or their behaviour.
Figuring out the best way to teach or learn something new.
Looking for ways to help people.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Managing your own and other peoples' time to get work done.
Bringing people together and trying to sort out their differences.
These are important topics, subjects or knowledge areas.
64%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
62%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
60%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
56%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
55%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Arithmetic, algebra, geometry, calculus, or statistics.
52%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
47%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
36%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
32%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
31%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
28%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
27%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
26%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Machines and tools, including their designs, uses, repair, and maintenance.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use lots of detailed information to come up with answers or make general rules.
Pay attention to something without being distracted.
See details that are far away.
Write in a way that people can understand.
Use general rules to find answers or solve problems logically.
45%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
See details that are up-close (within a few feet).
Identify and understand the speech of another person.
Read and understand written information.
43%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Speak clearly so others can understand you.
Come up with different ways of grouping things.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
37%Speed of recognition
Quickly make sense of and organize things you can see like letters, numbers, pictures, or other things.
Put together small parts with your fingers.
Choose the right maths method or formula to solve a problem.
These are kinds of activities workers regularly do in this job.
76%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
75%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
75%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
75%Making decisions and solving problems
Using information to work out the best solution and solve problems.
74%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
73%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
69%Making sense of information and ideas
Looking at, working with, and understanding data or information.
69%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
68%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
68%Building good relationships
Building good working relationships and keeping them over time.
66%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
65%Researching and investigating
Looking for, getting and understanding different kinds of information.
58%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
56%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
53%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
53%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
46%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
46%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
45%Leading and encouraging a team
Encouraging and building trust, respect, and cooperation among team members.
44%Guiding and directing staff
Guiding and directing staff, including setting and monitoring performance standards.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
95%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Work with people in a group or team.
Talk on the telephone.
Talk with people face-to-face.
91%Indoors, heat controlled
Work indoors with access to heating or cooling.
90%Freedom to make decisions
Have freedom to make decision on your own.
Use electronic mail.
86%Being exact or accurate
Be very exact or highly accurate.
85%Contact with the public
Work with customers or the public.
83%Impact of decisions
Make decisions that have a large impact on other people.
82%Frequent decision making
Frequently make decisions that impact other people.
78%Health and safety of others
Take responsibility for the health and safety of others.
78%Physically close to people
Work physically close to other people.
Have freedom to decide on tasks, priorities, and goals.
76%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
75%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
Deal with conflict or disagreements.
71%Lead or coordinate a team
Lead others to do work activities.
Compete with others, or be aware of competitive pressures.
70%Consequence of error
Work where mistakes have serious consequences.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 33-9099.02 - Retail Loss Prevention Specialists.