Housekeepers
Overview
Snapshot
Summary
Housekeepers perform cleaning and housekeeping duties in hotels, motels and other commercial premises, and in private residences.
Tasks
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cleaning the interior of buildings and the immediate outside areas
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sweeping, mopping and polishing floors, vacuuming and shampooing carpets, and cleaning curtains and upholstered furniture
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dusting and polishing furniture, fixtures and fittings
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picking up rubbish, emptying garbage containers, and taking contents to waste areas for removal
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restocking minibars and replenishing items such as drinking glasses, writing equipment, linen and groceries
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stripping and making beds, and changing bed linen
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maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries and floors
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picking up, sorting, washing, drying, ironing and mending linen and clothes
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preparing and cooking meals, setting and clearing tables, and serving food and beverages
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taking care of household pets and plants, receiving visitors, answering telephones, delivering messages, and shopping for groceries
Characteristics
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Vocational Education and Training (VET)
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Informal or on-the-job
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Practical
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Administrative
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Light
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Medium
Outlook
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Year | Employment |
---|---|
2011 | 27,300 |
2012 | 24,300 |
2013 | 25,300 |
2014 | 25,100 |
2015 | 26,400 |
2016 | 32,300 |
2017 | 30,200 |
2018 | 30,000 |
2019 | 25,200 |
2020 | 21,000 |
2021 | 20,100 |
2026 | 20,500 |
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Working arrangements
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Around 22% of people employed as Housekeepers work full-time hours, in all their jobs combined. This is 44 percentage points below the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Median full-time earnings are $1,036 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,024
- 1 in 4 earn more than $1,160
Median hourly earnings are $27, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
Earnings | Housekeepers | All Jobs Average |
---|---|---|
Full-Time Earnings | 1,036 | 1,593 |
Total Earnings | 0 | 0 |
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Industries
Main industries
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Housekeepers work in industries like:
- Accommodation and food services
- Administrative and support services
- Health care and social assistance
- Mining.
Source: ABS Labour Force Survey, annual average 2021.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Housekeepers | All Jobs Average |
---|---|---|
NSW | 28.8 | 31.6 |
VIC | 21.1 | 25.6 |
QLD | 24.9 | 20.0 |
SA | 7.5 | 7.0 |
WA | 10.4 | 10.8 |
TAS | 3.2 | 2.0 |
NT | 2.2 | 1.0 |
ACT | 1.8 | 1.9 |
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Around 50% of Housekeepers live outside of capital cities, compared with the all jobs average of 38%.
Queensland has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Housekeepers is 41 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 84% of the workforce. This is 36 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Housekeepers | All Jobs Average |
---|---|---|
15-19 | 2.3 | 5.0 |
20-24 | 10.6 | 9.3 |
25-34 | 25.3 | 22.9 |
35-44 | 19.4 | 22.0 |
45-54 | 22.9 | 21.6 |
55-59 | 10.1 | 9.0 |
60-64 | 6.5 | 6.0 |
65 and Over | 2.9 | 4.2 |
Median Age | 41 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not usually required to work as a Housekeeper. Some workers have a certificate II or III in cleaning operations.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Property Services VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Housekeepers | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 3.9 | 10.1 |
Bachelor degree | 14.0 | 21.8 |
Advanced Diploma/Diploma | 8.0 | 11.6 |
Certificate III/IV | 12.8 | 21.1 |
Year 12 | 25.4 | 18.1 |
Year 11 | 7.0 | 4.8 |
Year 10 and below | 29.0 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Housekeepers who are hardworking, reliable and have good people skills.
Skills
Skills can be improved through training or experience.
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41%
Serving othersLooking for ways to help people.
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36%
Coordination with othersBeing adaptable and coordinating work with other people.
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32%
Active listeningListening to others, not interrupting, and asking good questions.
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32%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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32%
Time managementManaging your own and other peoples' time to get work done.
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32%
Reading comprehensionReading work related information.
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30%
Social perceptivenessUnderstanding why people react the way they do.
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30%
SpeakingTalking to others.
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30%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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29%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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29%
InstructingTeaching people how to do something.
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27%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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27%
PersuasionTalking people into changing their minds or their behaviour.
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25%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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23%
Quality control analysisDoing tests and checking products, services, or processes to make sure they are working properly.
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23%
NegotiationBringing people together and trying to sort out their differences.
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23%
WritingWriting things for co-workers or customers.
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20%
Learning strategiesFiguring out the best way to teach or learn something new.
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20%
Systems analysisFiguring out how a system should work and how changes in conditions, operations, and the environment will affect it.
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18%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
Knowledge
These are important topics, subjects or knowledge areas.
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53%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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40%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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36%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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34%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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31%
TransportationMoving people or goods by air, rail, sea, or road.
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31%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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21%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
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18%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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18%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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16%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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16%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
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15%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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14%
ChemistryChemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
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13%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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12%
MechanicalMachines and tools, including their designs, uses, repair, and maintenance.
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12%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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9%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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7%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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6%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
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6%
Food productionPlanting, growing, and harvesting food (both plant and animal), including storage and handling.
Abilities
Workers use these physical and mental abilities..
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46%
Extent flexibilityBend, stretch, twist, or reach with your body, arms, and/or legs.
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46%
Trunk strengthUse your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
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43%
Oral comprehensionListen to and understand what people say.
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39%
Near visionSee details that are up-close (within a few feet).
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39%
Oral expressionCommunicate by speaking.
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37%
StaminaExercise for a long time without getting winded or out of breath.
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36%
Speech recognitionIdentify and understand the speech of another person.
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36%
Far visionSee details that are far away.
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34%
Deductive reasoningUse general rules to find answers or solve problems logically.
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34%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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34%
Manual dexterityQuickly move your hand to grasp, manipulate, or assemble objects.
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32%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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32%
Static strengthLift, push, pull, or carry things.
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30%
Selective attentionPay attention to something without being distracted.
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30%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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30%
Speech claritySpeak clearly so others can understand you.
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30%
Finger dexterityPut together small parts with your fingers.
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30%
Multilimb coordinationUse your arms and/or legs at the same time while sitting, standing, or lying down.
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27%
Colour discriminationNotice differences between colours, including shades of colour and brightness.
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27%
Dynamic strengthExercise for a long time without your muscles getting tired.
Activities
These are kinds of activities workers regularly do in this job.
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66%
Handling and moving objectsUsing hands and arms in handling, installing, positioning, moving and manipulating objects.
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56%
Building good relationshipsBuilding good working relationships and keeping them over time.
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55%
Doing physically active workUse your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
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54%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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51%
Planning and prioritising workDeciding on goals and putting together a detailed plan to get the work done.
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50%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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48%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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47%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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46%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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46%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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44%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
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42%
Guiding and directing staffGuiding and directing staff, including setting and monitoring performance standards.
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42%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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39%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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39%
Coordinating the work of a teamGetting members of a group to work together to finish a task.
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39%
Documenting or recording informationEntering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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38%
Controlling equipment or machinesOperating machines or processes either directly or using controls (not including computers or vehicles).
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34%
Assessing and evaluating thingsWorking out the value, importance, or quality of things, services or people.
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33%
Thinking creativelyUsing your own ideas for developing, designing, or creating something new.
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31%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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95%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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71%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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43%
HelpingWorking with people. Helping or providing service to others.
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33%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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19%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
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14%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
Values
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76%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
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38%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
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29%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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24%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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24%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
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14%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Demands
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95%
Spend time standingSpend time standing at work.
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93%
Bending or twisting your bodySpend time bending or twisting your body.
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89%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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86%
Wear common protective or safety equipmentWear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
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85%
Making repetitive motionsSpend time making repetitive motions.
-
85%
Walking and runningSpend time walking and running.
-
85%
Kneeling, crouching, stooping, or crawlingSpend time kneeling, crouching, stooping or crawling.
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83%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
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82%
Freedom to make decisionsHave freedom to make decision on your own.
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81%
Face-to-face discussionsTalk with people face-to-face.
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80%
Exposure to contaminantsBe exposed to pollutants, gases, dust or odours.
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78%
Indoors, heat controlledWork indoors with access to heating or cooling.
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78%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
-
77%
Time pressureWork to strict deadlines.
-
75%
Being exact or accurateBe very exact or highly accurate.
-
75%
Frequent decision makingFrequently make decisions that impact other people.
-
75%
Health and safety of othersTake responsibility for the health and safety of others.
-
75%
TeamworkWork with people in a group or team.
-
71%
Impact of decisionsMake decisions that have a large impact on other people.
-
63%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 37-2012.00 - Maids and Housekeeping Cleaners.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.