Social Security Assessors
Social Security Assessors assess social welfare claims and entitlements under government legislation and investigate fraud and suspected breaches of legislation.
Assesses claims for government benefits.
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- 599515 Social Security Assessors
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Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Inspectors and Regulatory Officers, under the outlook section.
Earnings and hours
Around 69% of people employed as Social Security Assessors work full-time hours, in all their jobs combined. This is 3 percentage points above the all jobs average (66%).
Full-time workers work an average of 40 hours per week in their main job. This is 4 hours less than the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Social Security Assessors work in the Public administration and safety industry.
Source: Based on ABS Census 2016, Customised Report.
Employment across Australia
Employment by State and Territory (% Share)
|State||Social Security Assessors||All Jobs Average|
Around 50% of Social Security Assessors live outside of capital cities, compared with the all jobs average of 38%.
Tasmania has a large share of employment relative to its population size.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Social Security Assessors is 44 years. This is higher than the all jobs average of 40 years.
A large share of workers are aged 45 to 54 years.
Females make up 77% of the workforce. This is 29 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Social Security Assessors||All Jobs Average|
|65 and Over||1.6||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Relevant work experience is usually needed to work as a Social Security Assessor. Some workers have a Vocational Education and Training (VET) or university qualification in social work or a related field.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Local Government and Public Sector VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Social Security Assessors||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||5.4||10.1|
|Year 10 and below||10.0||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Inspectors and Regulatory Officers who have a good attention to detail, strong people skills and a good work ethic.
Skills can be improved through training or experience.
Talking to others.
Listening to others, not interrupting, and asking good questions.
Reading work related information.
Thinking about the pros and cons of different ways to solve a problem.
Looking for ways to help people.
Writing things for co-workers or customers.
Understanding why people react the way they do.
Keeping track of how well work is progressing so you can make changes or improvements.
43%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
43%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Being able to use what you have learnt to solve problems now and again in the future.
43%Coordination with others
Being adaptable and coordinating work with other people.
Bringing people together and trying to sort out their differences.
Talking people into changing their minds or their behaviour.
Managing your own and other peoples' time to get work done.
Teaching people how to do something.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Figuring out the best way to teach or learn something new.
34%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Measuring how well a system is working and how to improve it.
These are important topics, subjects or knowledge areas.
82%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
49%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
45%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
45%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Arithmetic, algebra, geometry, calculus, or statistics.
39%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
38%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
36%Therapy and counselling
Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.
35%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
33%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
33%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
30%Philosophy and theology
Philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, practices, and impact on society.
Foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Moving people or goods by air, rail, sea, or road.
23%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
21%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Workers use these physical and mental abilities..
Communicate by speaking.
Listen to and understand what people say.
Read and understand written information.
Use general rules to find answers or solve problems logically.
Write in a way that people can understand.
Use lots of detailed information to come up with answers or make general rules.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
See details that are up-close (within a few feet).
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
46%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Come up with different ways of grouping things.
Pay attention to something without being distracted.
Come up with unusual or clever ideas, or creative ways to solve a problem.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
37%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Choose the right maths method or formula to solve a problem.
Do two or more things at the same time.
See details that are far away.
Put together small parts with your fingers.
These are kinds of activities workers regularly do in this job.
67%Building good relationships
Building good working relationships and keeping them over time.
66%Researching and investigating
Looking for, getting and understanding different kinds of information.
65%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
65%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
64%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
61%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
59%Making sense of information and ideas
Looking at, working with, and understanding data or information.
58%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
56%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
54%Explaining things to people
Helping people to understand and use information.
52%Making decisions and solving problems
Using information to work out the best solution and solve problems.
50%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
50%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
49%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
47%Scheduling work and activities
Working out the timing of events, programs, and activities, as well as the work of others.
47%Helping and caring for others
Providing personal assistance, medical attention, or emotional support.
45%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
45%Negotiating and resolving conflicts
Handling complaints and disagreements, and negotiating with people.
43%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
42%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Working with people. Helping or providing service to others.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Talk on the telephone.
95%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
95%Frequent decision making
Frequently make decisions that impact other people.
93%Spend time sitting
Spend time sitting at work.
Use electronic mail.
Talk with people face-to-face.
89%Indoors, heat controlled
Work indoors with access to heating or cooling.
89%Contact with the public
Work with customers or the public.
89%Letters and memos
Write letters and memos.
86%Impact of decisions
Make decisions that have a large impact on other people.
84%Being exact or accurate
Be very exact or highly accurate.
83%Freedom to make decisions
Have freedom to make decision on your own.
80%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
Have freedom to decide on tasks, priorities, and goals.
Work to strict deadlines.
Work with people in a group or team.
73%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
73%Making repetitive motions
Spend time making repetitive motions.
69%Angry or unpleasant people
Deal with unpleasant, angry, or rude people.
68%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
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The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4061.00 - Eligibility Interviewers, Government Programs.