Transport and Despatch Clerks
Transport and Despatch Clerks verify and maintain records of incoming and outgoing goods, prepare goods for despatch, arrange clearance and collection of imported cargo from customs and bond stores, and arrange shipment of cargo for export.
identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
ensuring outgoing shipments are in good condition and meet specifications
arranging internal distribution of goods received
organising the despatch of goods with completed documentation
maintaining prescribed records of goods received and despatched
examining shipping documents and verifying cargo to be released
recording customs clearance requirements and authorising collection of cargo
calculating storage and clearance charges and billing customers
receiving details of outgoing cargo, and arranging bookings of freight space and collection of goods from customers
providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.
Source: Jobs and Skills Australia Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and Jobs and Skills Australia Employment Projections to 2026.
Earnings and hours
Around 88% of people employed as Transport and Despatch Clerks work full-time hours, in all their jobs combined. This is 22 percentage points above the all jobs average (66%).
Full-time workers work an average of 44 hours per week in their main job. This is the same as the all jobs average.
More than a third of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $1,386 per week, this is much lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,154
- 1 in 4 earn more than $1,655
Median hourly earnings are $33, this is lower than the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||Transport and Despatch Clerks||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||Transport and Despatch Clerks||All Jobs Average|
Around 70% of Transport and Despatch Clerks live in capital cities, compared with the all jobs average of 62%.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Transport and Despatch Clerks is 42 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 35 to 44 years.
Females make up 35% of the workforce. This is 13 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Transport and Despatch Clerks||All Jobs Average|
|65 and Over||2.8||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not essential to work as a Transport or Despatch Clerk. Although some workers have a Vocational Education and Training (VET) qualification in logistics, warehousing operations, customs broking, international business or another related field.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Transport and Logistics Training Package VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Transport and Despatch Clerks||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||4.6||10.1|
|Year 10 and below||16.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.
Skills can be improved through training or experience.
Thinking about the pros and cons of different ways to solve a problem.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
39%Coordination with others
Being adaptable and coordinating work with other people.
Keeping track of how well work is progressing so you can make changes or improvements.
Talking to others.
Writing things for co-workers or customers.
36%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
34%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Using maths to solve problems.
Understanding why people react the way they do.
Teaching people how to do something.
Looking for ways to help people.
Managing your own and other peoples' time to get work done.
Being able to use what you have learnt to solve problems now and again in the future.
29%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Bringing people together and trying to sort out their differences.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Talking people into changing their minds or their behaviour.
27%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
These are important topics, subjects or knowledge areas.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
45%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
41%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
41%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
40%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English language including the meaning and spelling of words, rules of composition, and grammar.
Arithmetic, algebra, geometry, calculus, or statistics.
Moving people or goods by air, rail, sea, or road.
27%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
24%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Machines and tools, including their designs, uses, repair, and maintenance.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
17%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
17%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
14%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
13%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
12%Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
11%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Workers use these physical and mental abilities..
See details that are up-close (within a few feet).
Communicate by speaking.
Listen to and understand what people say.
Use general rules to find answers or solve problems logically.
Come up with different ways of grouping things.
Read and understand written information.
41%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Bend, stretch, twist, or reach with your body, arms, and/or legs.
See details that are far away.
Use lots of detailed information to come up with answers or make general rules.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Quickly move your hand to grasp, manipulate, or assemble objects.
Speak clearly so others can understand you.
Lift, push, pull, or carry things.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Identify and understand the speech of another person.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Put together small parts with your fingers.
Pay attention to something without being distracted.
These are kinds of activities workers regularly do in this job.
77%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
60%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
52%Building good relationships
Building good working relationships and keeping them over time.
52%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
51%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
51%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
51%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
49%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
48%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
47%Making decisions and solving problems
Using information to work out the best solution and solve problems.
45%Researching and investigating
Looking for, getting and understanding different kinds of information.
45%Assessing and evaluating things
Working out the value, importance, or quality of things, services or people.
43%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
40%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
40%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
38%Making sense of information and ideas
Looking at, working with, and understanding data or information.
38%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
37%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
34%Providing office support
Doing day-to-day office work such as filing and processing paperwork.
32%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Working with people. Helping or providing service to others.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
92%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
Talk with people face-to-face.
88%Being exact or accurate
Be very exact or highly accurate.
Work with people in a group or team.
Work to strict deadlines.
Talk on the telephone.
Use electronic mail.
77%Freedom to make decisions
Have freedom to make decision on your own.
77%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
77%Indoors, heat controlled
Work indoors with access to heating or cooling.
75%Frequent decision making
Frequently make decisions that impact other people.
Have freedom to decide on tasks, priorities, and goals.
74%Impact of decisions
Make decisions that have a large impact on other people.
73%Lead or coordinate a team
Lead others to do work activities.
73%Contact with the public
Work with customers or the public.
72%Health and safety of others
Take responsibility for the health and safety of others.
72%Physically close to people
Work physically close to other people.
71%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
67%Spend time standing
Spend time standing at work.
67%Making repetitive motions
Spend time making repetitive motions.
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The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.