Telephone Betting Clerks
Overview
Snapshot
Summary
Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.
Tasks
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Records and enters bets, debiting credit and bank accounts electronically.
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Records and enters bets electronically and in transaction ledgers.
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Issues electronic tickets and prepares summaries of transactions.
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Monitors amounts of money placed on race entrants.
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Checks details and numbers on winning betting tickets against those in electronic records, and pays out money on winning tickets.
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Verifies the identity and account balances of betting agency customers.
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Answers betting inquiries over the telephone, via email and in person.
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May work in a call centre.
Characteristics
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Informal or on-the-job
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Practical
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Administrative
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Enterprising
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Sedentary
Outlook
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Betting Clerks, under the outlook section.
Earnings and hours
Working arrangements
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Around 27% of people employed as Telephone Betting Clerks work full-time hours, in all their jobs combined. This is 39 percentage points below the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Industries
Main industries
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Most Telephone Betting Clerks work in the Arts and recreation services industry.
Source: Based on ABS Census 2016, Customised Report.
Regions
Employment across Australia
NSW
VIC
QLD
SA
WA
TAS
NT
ACT
Employment by State and Territory (% Share)
State | Telephone Betting Clerks | All Jobs Average |
---|---|---|
NSW | 28.7 | 31.6 |
VIC | 1.9 | 25.6 |
QLD | 28.7 | 20.0 |
SA | 13.6 | 7.0 |
WA | 9.1 | 10.8 |
TAS | 3.5 | 2.0 |
NT | 14.5 | 1.0 |
ACT | 0.0 | 1.9 |
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Around 88% of Telephone Betting Clerks live in capital cities, compared with the all jobs average of 62%.
The Northern Territory, Queensland and South Australia have a large share of employment relative to their population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Worker profile
Age and gender
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The median age of Telephone Betting Clerks is 36 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 68% of the workforce. This is 20 percentage points above the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
Age Bracket | Telephone Betting Clerks | All Jobs Average |
---|---|---|
15-19 | 6.5 | 5.0 |
20-24 | 21.0 | 9.3 |
25-34 | 22.0 | 22.9 |
35-44 | 9.7 | 22.0 |
45-54 | 12.0 | 21.6 |
55-59 | 12.9 | 9.0 |
60-64 | 6.1 | 6.0 |
65 and Over | 9.7 | 4.2 |
Median Age | 36 | 40 |
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Employment Pathways
Education, training and experience
Formal qualifications are not usually required to work as a Telephone Betting Clerk.
Visit
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Racing VET training pathways.
Highest Level of Education (% Share)
Type of Qualification | Telephone Betting Clerks | All Jobs Average |
---|---|---|
Post Graduate/Graduate Diploma or Graduate Certificate | 1.5 | 10.1 |
Bachelor degree | 8.0 | 21.8 |
Advanced Diploma/Diploma | 5.1 | 11.6 |
Certificate III/IV | 12.7 | 21.1 |
Year 12 | 42.2 | 18.1 |
Year 11 | 8.4 | 4.8 |
Year 10 and below | 22.2 | 12.5 |
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Betting Clerks who have a high attention to detail, provide good customer service and are reliable.
Skills
Skills can be improved through training or experience.
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45%
Active listeningListening to others, not interrupting, and asking good questions.
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45%
MonitoringKeeping track of how well work is progressing so you can make changes or improvements.
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45%
Reading comprehensionReading work related information.
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43%
Coordination with othersBeing adaptable and coordinating work with other people.
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41%
Critical thinkingThinking about the pros and cons of different ways to solve a problem.
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41%
Social perceptivenessUnderstanding why people react the way they do.
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41%
SpeakingTalking to others.
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39%
MathematicsUsing maths to solve problems.
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39%
WritingWriting things for co-workers or customers.
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37%
Serving othersLooking for ways to help people.
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37%
Management of personnel resourcesMotivating, developing, and directing people as they work, and choosing the best people for the job.
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36%
Active learningBeing able to use what you have learnt to solve problems now and again in the future.
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36%
Judgment and decision makingFiguring out the pros and cons of different options and choosing the best one.
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36%
PersuasionTalking people into changing their minds or their behaviour.
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32%
Complex problem solvingNoticing a problem and figuring out the best way to solve it.
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32%
InstructingTeaching people how to do something.
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30%
Learning strategiesFiguring out the best way to teach or learn something new.
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30%
Time managementManaging your own and other peoples' time to get work done.
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29%
NegotiationBringing people together and trying to sort out their differences.
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25%
Operation monitoringWatching gauges, dials, or other indicators to make sure a machine is working properly.
Knowledge
These are important topics, subjects or knowledge areas.
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51%
Customer and personal serviceUnderstanding customer needs, providing good quality service, and measuring customer satisfaction.
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50%
MathematicsArithmetic, algebra, geometry, calculus, or statistics.
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40%
English languageEnglish language including the meaning and spelling of words, rules of composition, and grammar.
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39%
Sales and marketingShowing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
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36%
Economics and accountingEconomics and accounting, the financial markets, banking and checking and reporting of financial data.
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34%
Administration and managementBusiness principles involved in strategic planning, leadership, and coordinating people and resources.
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33%
Computers and electronicsCircuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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31%
PsychologyHuman behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
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31%
Education and trainingCurriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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28%
Production and processingRaw materials, production processes, quality control, costs, and ways of making and distributing goods.
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26%
ClericalWord processing, managing files and records, stenography and transcription, designing forms, and other office work.
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26%
Public safety and securityUse of equipment, rules and ideas to protect people, data, property, and institutions.
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25%
Personnel and human resourcesRecruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
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24%
Communications and mediaMedia production, communication, and dissemination. Includes written, spoken, and visual media.
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19%
Sociology and anthropologyGroup behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
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19%
Law and governmentHow our laws and courts work. Government rules and regulations, and the political system.
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12%
TelecommunicationsTransmission, broadcasting, switching, control, and operation of telecommunications systems.
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12%
Engineering and technologyUse engineering, science and technology to design and produce goods and services.
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11%
Foreign languageForeign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
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10%
TransportationMoving people or goods by air, rail, sea, or road.
Abilities
Workers use these physical and mental abilities..
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55%
Oral comprehensionListen to and understand what people say.
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55%
Oral expressionCommunicate by speaking.
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50%
Near visionSee details that are up-close (within a few feet).
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45%
Sorting or orderingOrder or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
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45%
Speech claritySpeak clearly so others can understand you.
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45%
Deductive reasoningUse general rules to find answers or solve problems logically.
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45%
Written comprehensionRead and understand written information.
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43%
Far visionSee details that are far away.
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43%
Selective attentionPay attention to something without being distracted.
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41%
Problem spottingNotice when something is wrong or is likely to go wrong, even if you can't solve the problem.
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41%
Speech recognitionIdentify and understand the speech of another person.
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39%
Inductive reasoningUse lots of detailed information to come up with answers or make general rules.
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39%
MultitaskingDo two or more things at the same time.
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39%
Perceptual speedUse your eyes to quickly compare groups of letters, numbers, pictures, or other things.
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39%
Written expressionWrite in a way that people can understand.
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39%
CategorisingCome up with different ways of grouping things.
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37%
Working with numbersAdd, subtract, multiply, or divide.
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34%
Finger dexterityPut together small parts with your fingers.
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34%
MathematicsChoose the right maths method or formula to solve a problem.
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30%
Manual dexterityQuickly move your hand to grasp, manipulate, or assemble objects.
Activities
These are kinds of activities workers regularly do in this job.
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71%
Working with the publicGreeting or serving customers, clients or guests, and public speaking or performing.
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60%
Building good relationshipsBuilding good working relationships and keeping them over time.
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54%
Communicating within a teamGiving information to co-workers by telephone, in writing, or in person.
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52%
Researching and investigatingLooking for, getting and understanding different kinds of information.
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52%
Collecting and organising informationCompiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
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51%
Keeping your knowledge up-to-dateKeeping up-to-date with technology and new ideas.
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49%
Making decisions and solving problemsUsing information to work out the best solution and solve problems.
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49%
Communicating with the publicGiving information to the public, business or government by telephone, in writing, or in person.
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49%
Helping and caring for othersProviding personal assistance, medical attention, or emotional support.
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45%
Training and teaching othersUnderstanding the needs of others, developing training programs, and teaching or instructing.
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45%
Looking for changes over timeComparing objects, actions, or events. Looking for differences between them or changes over time.
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44%
Monitoring people, processes and thingsChecking objects, actions, or events, and keeping an eye out for problems.
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39%
Negotiating and resolving conflictsHandling complaints and disagreements, and negotiating with people.
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39%
Coordinating the work of a teamGetting members of a group to work together to finish a task.
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39%
Influencing peopleConvincing people to buy something or to change their minds or actions.
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38%
Checking for errors or defectsInspecting equipment, structures, or materials for errors, problems or defects.
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35%
Checking compliance with standardsDeciding whether events or processes comply with laws, regulations, or standards.
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33%
Working with computersUsing computers to program, write software, set up functions, enter data, or process information.
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32%
Providing office supportDoing day-to-day office work such as filing and processing paperwork.
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32%
Explaining things to peopleHelping people to understand and use information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests
Interests are the style or type of work we prefer to do. All interest areas are shown below.
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95%
AdministrativeFollowing set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
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76%
EnterprisingStarting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
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62%
PracticalPractical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
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43%
HelpingWorking with people. Helping or providing service to others.
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19%
CreativeWorking with forms, designs and patterns. Often need self-expression and can be done without following rules.
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14%
AnalyticalIdeas and thinking. Searching for facts and figuring out problems in your head.
Values
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76%
RelationshipsServe and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
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76%
SupportSupportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
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33%
IndependenceWork alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
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29%
AchievementResults oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
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29%
RecognitionAdvancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
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29%
Working conditionsJob security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Demands
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94%
Indoors, heat controlledWork indoors with access to heating or cooling.
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92%
Contact with peopleHave contact with people by telephone, face-to-face, or any other way.
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89%
TeamworkWork with people in a group or team.
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88%
Physically close to peopleWork physically close to other people.
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87%
Being exact or accurateBe very exact or highly accurate.
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86%
Repeating same tasksRepeat the same tasks or activities (e.g., key entry) over and over, without stopping.
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84%
Face-to-face discussionsTalk with people face-to-face.
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83%
Contact with the publicWork with customers or the public.
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81%
Making repetitive motionsSpend time making repetitive motions.
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79%
Spend time standingSpend time standing at work.
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79%
Using your hands to handle, control, or feelSpend time using your hands to handle, control, or feel objects, tools or controls.
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74%
Loud or uncomfortable soundsBe exposed to noises and sounds that are distracting or uncomfortable.
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71%
Impact of decisionsMake decisions that have a large impact on other people.
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67%
Angry or unpleasant peopleDeal with unpleasant, angry, or rude people.
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66%
Frequent decision makingFrequently make decisions that impact other people.
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65%
Unstructured workHave freedom to decide on tasks, priorities, and goals.
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65%
Walking and runningSpend time walking and running.
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64%
Exposure to contaminantsBe exposed to pollutants, gases, dust or odours.
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63%
Lead or coordinate a teamLead others to do work activities.
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62%
CompetitionCompete with others, or be aware of competitive pressures.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3012.00 - Gaming and Sports Book Writers and Runners.
Links and downloads
Research and reports
The Skills Priority List provides a current labour market rating and a future demand rating for nearly 800 occupations nationally. Current labour market ratings are available for occupations at a state and territory level.
Downloads
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Occupation profiles data are available for download.
The Employment Projections are available for download.