Service Station Attendants
Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.
Also known as: Driveway Attendant.
Formal qualifications are not usually required to work as a Service Station Attendant.
filling fuel tanks and containers to level specified by customer
checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
washing vehicle windscreens and windows
performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
maintaining and operating automatic car wash facilities
collecting payments from customers for purchases
cleaning petrol pumps and surrounding driveway, shop and facilities
undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
replenishing stock of fast foods, newspapers, magazines and grocery items
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to decline
- is likely to reach 10,600 by 2026.
Source: National Skills Commission Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Earnings and hours
Around 30% of people employed as Service Station Attendants work full-time hours, in all their jobs combined. This is 36 percentage points below the all jobs average (66%).
Full-time workers work an average of 42 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Most Service Station Attendants work in the Retail trade industry.
Source: ABS Labour Force Survey, annual average 2021.
Employment across Australia
Employment by State and Territory (% Share)
|State||Service Station Attendants||All Jobs Average|
Around 54% of Service Station Attendants live outside of capital cities, compared with the all jobs average of 38%.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Service Station Attendants is 32 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 47% of the workforce. This is similar to the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Service Station Attendants||All Jobs Average|
|65 and Over||2.9||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
Formal qualifications are not usually required to work as a Service Station Attendant.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Service Station Attendants||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||8.5||10.1|
|Year 10 and below||21.6||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Service Station Attendants who are well presented and provide good customer service.
Skills can be improved through training or experience.
Looking for ways to help people.
Thinking about the pros and cons of different ways to solve a problem.
Fixing machines or systems.
Listening to others, not interrupting, and asking good questions.
37%Coordination with others
Being adaptable and coordinating work with other people.
37%Operation and control
Controlling equipment or systems.
Maintaining equipment and deciding what maintenance will be needed in the future.
Reading work related information.
Talking to others.
Keeping track of how well work is progressing so you can make changes or improvements.
Managing your own and other peoples' time to get work done.
Writing things for co-workers or customers.
32%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Understanding why people react the way they do.
Talking people into changing their minds or their behaviour.
32%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
30%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Bringing people together and trying to sort out their differences.
Being able to use what you have learnt to solve problems now and again in the future.
These are important topics, subjects or knowledge areas.
71%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Machines and tools, including their designs, uses, repair, and maintenance.
Arithmetic, algebra, geometry, calculus, or statistics.
Chemical composition, structure, and properties. How chemicals are made, used, mixed, and can change.
55%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
50%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
48%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
45%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
43%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
40%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
36%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
35%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
The physical laws of matter, motion and energy, and how they interact through space and time.
32%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
27%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
Workers use these physical and mental abilities..
Communicate by speaking.
Bend, stretch, twist, or reach with your body, arms, and/or legs.
Use your abdominal and lower back muscles a number of times without 'giving out' or fatiguing.
Put together small parts with your fingers.
See details that are up-close (within a few feet).
Listen to and understand what people say.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Quickly change the controls of a machine, car, truck or boat.
Quickly move your hand to grasp, manipulate, or assemble objects.
Keep your hand or arm steady.
Identify and understand the speech of another person.
Exercise for a long time without getting winded or out of breath.
Lift, push, pull, or carry things.
Imagine how something will look after it is moved around or changed.
Notice differences between colours, including shades of colour and brightness.
See details that are far away.
Speak clearly so others can understand you.
39%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Use general rules to find answers or solve problems logically.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
These are kinds of activities workers regularly do in this job.
66%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
64%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
63%Controlling equipment or machines
Operating machines or processes either directly or using controls (not including computers or vehicles).
62%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
58%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
56%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
54%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
53%Building good relationships
Building good working relationships and keeping them over time.
53%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
52%Working with mechanical equipment
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment.
51%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
48%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
47%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
45%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
45%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
43%Making decisions and solving problems
Using information to work out the best solution and solve problems.
43%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
43%Estimating amounts, costs and resources
Working out sizes, distances, amounts, time, costs, resources, or materials needed for a task.
41%Making sense of information and ideas
Looking at, working with, and understanding data or information.
40%Researching and investigating
Looking for, getting and understanding different kinds of information.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Working with people. Helping or providing service to others.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Talk with people face-to-face.
Talk on the telephone.
95%Wear common protective or safety equipment
Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
94%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
Work to strict deadlines.
92%Spend time standing
Spend time standing at work.
91%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
91%Frequent decision making
Frequently make decisions that impact other people.
90%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
90%Impact of decisions
Make decisions that have a large impact on other people.
90%Being exact or accurate
Be very exact or highly accurate.
Work near dangerous equipment like saws, machinery with open moving parts, or moving traffic.
89%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
88%Contact with the public
Work with customers or the public.
88%Freedom to make decisions
Have freedom to make decision on your own.
83%Minor burns, cuts, bites, or stings
Be exposed to minor burns, cuts, bites, or stings.
Work with people in a group or team.
81%Walking and running
Spend time walking and running.
80%Indoors, not heat controlled
Work indoors without heating or cooling (e.g., warehouse without heat).
80%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.