Telecommunications Technicians install, maintain and repair telecommunications equipment and appliances, such as telephones, mobile telephones, switchboards and data transmission equipment, in homes, businesses, telephone exchanges and other network sites.
Also known as: Communications Technician.
Specialisations: Technician Telecommunication Systems (Army).
A certificate II or III in telecommunications or electrotechnology is usually needed to work as a Telecommunications Technician.
Locates faults in telecommunications equipment using instruments such as ohmmeters, voltmeters, ammeters and transmission measuring equipment.
Attaches wires and cables to appliances.
Adjusts, replaces and repairs faulty items, and tests equipment using electronic instruments.
Installs telecommunications equipment and appliances such as telephones, switchboards and data transmission equipment.
Vocational Education and Training (VET)
Informal or on-the-job
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Telecommunications Trades Workers, under the outlook section.
Earnings and hours
Around 87% of people employed as Telecommunications Technicians work full-time hours, in all their jobs combined. This is 21 percentage points above the all jobs average (66%).
Full-time workers work an average of 43 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
Sources:Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average.
Employment across Australia
Employment by State and Territory (% Share)
|State||Telecommunications Technicians||All Jobs Average|
Around 60% of Telecommunications Technicians live in capital cities, similar to the all jobs average of 62%.
The regions with the largest share of workers are:
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of Telecommunications Technicians is 41 years. This is similar to the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 4% of the workforce. This is 44 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||Telecommunications Technicians||All Jobs Average|
|65 and Over||1.9||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A certificate II or III in telecommunications or electrotechnology is usually needed to work as a Telecommunications Technician.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||Telecommunications Technicians||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||3.2||10.1|
|Year 10 and below||6.7||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for Telecommunications Trades Workers who are reliable, work well in a team and have a strong work ethic.
Skills can be improved through training or experience.
Figuring out why a machine or system went wrong and working out what to do about it.
Thinking about the pros and cons of different ways to solve a problem.
52%Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Listening to others, not interrupting, and asking good questions.
Reading work related information.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
48%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
Keeping track of how well work is progressing so you can make changes or improvements.
Fixing machines or systems.
Being able to use what you have learnt to solve problems now and again in the future.
Maintaining equipment and deciding what maintenance will be needed in the future.
46%Operation and control
Controlling equipment or systems.
Talking to others.
Deciding on the kind of tools and equipment needed to do a job.
Looking for ways to help people.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
43%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Writing things for co-workers or customers.
Managing your own and other peoples' time to get work done.
Understanding why people react the way they do.
These are important topics, subjects or knowledge areas.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
67%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
64%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Machines and tools, including their designs, uses, repair, and maintenance.
53%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Arithmetic, algebra, geometry, calculus, or statistics.
49%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
49%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
43%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
43%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
38%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Moving people or goods by air, rail, sea, or road.
34%Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
30%Building and construction
Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.
30%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
21%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
21%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Workers use these physical and mental abilities..
Notice differences between colours, including shades of colour and brightness.
See details that are up-close (within a few feet).
Listen to and understand what people say.
Imagine how something will look after it is moved around or changed.
Communicate by speaking.
Read and understand written information.
Put together small parts with your fingers.
Use general rules to find answers or solve problems logically.
50%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
See details that are far away.
Use lots of detailed information to come up with answers or make general rules.
Quickly move your hand to grasp, manipulate, or assemble objects.
Keep your hand or arm steady.
Quickly change the controls of a machine, car, truck or boat.
Use your arms and/or legs at the same time while sitting, standing, or lying down.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Decide which thing is closer or further away from you, or decide how far away it is.
These are kinds of activities workers regularly do in this job.
72%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
71%Doing physically active work
Use your arms, legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling objects.
70%Handling and moving objects
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
70%Working with electronic equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing electronic devices and equipment.
63%Building good relationships
Building good working relationships and keeping them over time.
60%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
58%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
57%Working with the public
Greeting or serving customers, clients or guests, and public speaking or performing.
Using your own ideas for developing, designing, or creating something new.
55%Communicating with the public
Giving information to the public, business or government by telephone, in writing, or in person.
55%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
51%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
50%Making decisions and solving problems
Using information to work out the best solution and solve problems.
49%Researching and investigating
Looking for, getting and understanding different kinds of information.
49%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
48%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
45%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
45%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
44%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
44%Driving vehicles or equipment
Running, manoeuvring, navigating, or driving things like forklifts, vehicles, aircraft, or water craft.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Talk on the telephone.
92%In an enclosed vehicle or equipment
Work in a closed vehicle (e.g., car).
Talk with people face-to-face.
88%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
87%Freedom to make decisions
Have freedom to make decision on your own.
85%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
84%Wear common protective or safety equipment
Wear equipment like safety shoes, glasses, gloves, hard hats or life jackets.
83%Outdoors, exposed to weather
Work outdoors, exposed to the weather.
82%Exposure to contaminants
Be exposed to pollutants, gases, dust or odours.
82%Contact with the public
Work with customers or the public.
81%Frequent decision making
Frequently make decisions that impact other people.
80%Cramped work space
Work in an awkward position or in cramped work spaces.
Have freedom to decide on tasks, priorities, and goals.
79%Impact of decisions
Make decisions that have a large impact on other people.
77%Being exact or accurate
Be very exact or highly accurate.
Work with people in a group or team.
Work to strict deadlines.
74%Very hot or cold temperatures
Work in very hot or cold temperatures.
71%Loud or uncomfortable sounds
Be exposed to noises and sounds that are distracting or uncomfortable.
68%Bright or inadequate lighting
Work in extremely bright or dark lighting conditions.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 49-2022.00 - Telecommunications Equipment Installers and Repairers, Except Line Installers.