ICT Support Technicians
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
determining software and hardware requirements to provide solutions to problems
responding to inquiries about software and hardware problems
adapting existing programs to meet users' requirements
installing and downloading appropriate software
ensuring efficient use of applications and equipment
implementing computer networks
designing and maintaining web sites
repairing and replacing peripheral equipment such as terminals, printers and modems
may work in a call centre
Vocational Education and Training (VET)
Informal or on-the-job
The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
- is expected to grow very strongly
- is likely to reach 94,200 by 2026.
Source: National Skills Commission Employment Projections to 2026.
Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.
Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.
Number of Workers
Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Earnings and hours
Around 83% of people employed as ICT Support Technicians work full-time hours, in all their jobs combined. This is 17 percentage points above the all jobs average (66%).
Full-time workers work an average of 41 hours per week in their main job. This is similar to the all jobs average (44 hours per week).
More than a third of workers regularly work overtime or extra hours (either paid or unpaid).
Median full-time earnings are $1,482 per week, this is lower than the all jobs median ($1,593):
- 3 in 4 workers earn more than $1,230
- 1 in 4 earn more than $1,812
Median hourly earnings are $39, this is similar to the all jobs median ($41 per hour).
Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021. Full-time median earnings and median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2021. Compared to all jobs median.
Weekly Earnings (Before Tax)
|Earnings||ICT Support Technicians||All Jobs Average|
Source: Based on ABS Survey of Employee Earnings and Hours, May 2021, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
Employment across Australia
Employment by State and Territory (% Share)
|State||ICT Support Technicians||All Jobs Average|
Around 77% of ICT Support Technicians live in capital cities, compared with the all jobs average of 62%.
New South Wales has a large share of employment relative to its population size.
Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.
Age and gender
The median age of ICT Support Technicians is 36 years. This is younger than the all jobs average of 40 years.
A large share of workers are aged 25 to 34 years.
Females make up 22% of the workforce. This is 26 percentage points below the all jobs average of 48%.
Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.
Age Profile (% Share)
|Age Bracket||ICT Support Technicians||All Jobs Average|
|65 and Over||1.6||4.2|
Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Education, training and experience
A university or Vocational Education and Training (VET) qualification in information technology is usually needed to work as an ICT Support Technician.
- Course Seeker to search and compare higher education courses.
- ComparED to compare undergraduate and postgraduate student experiences and outcomes.
- My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
- AAPathways website to explore Information and Communications Technology VET training pathways.
Highest Level of Education (% Share)
|Type of Qualification||ICT Support Technicians||All Jobs Average|
|Post Graduate/Graduate Diploma or Graduate Certificate||12.2||10.1|
|Year 10 and below||3.3||12.5|
Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Skills and Knowledge
Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.
Skills can be improved through training or experience.
Reading work related information.
Listening to others, not interrupting, and asking good questions.
Thinking about the pros and cons of different ways to solve a problem.
Talking to others.
Teaching people how to do something.
Keeping track of how well work is progressing so you can make changes or improvements.
Writing things for co-workers or customers.
Being able to use what you have learnt to solve problems now and again in the future.
46%Coordination with others
Being adaptable and coordinating work with other people.
Looking for ways to help people.
45%Complex problem solving
Noticing a problem and figuring out the best way to solve it.
45%Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Managing your own and other peoples' time to get work done.
Understanding why people react the way they do.
Figuring out the best way to teach or learn something new.
Figuring out how a system should work and how changes in conditions, operations, and the environment will affect it.
Figuring out why a machine or system went wrong and working out what to do about it.
39%Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Bringing people together and trying to sort out their differences.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
These are important topics, subjects or knowledge areas.
85%Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
76%Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Word processing, managing files and records, stenography and transcription, designing forms, and other office work.
English language including the meaning and spelling of words, rules of composition, and grammar.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
53%Engineering and technology
Use engineering, science and technology to design and produce goods and services.
52%Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
44%Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Arithmetic, algebra, geometry, calculus, or statistics.
40%Communications and media
Media production, communication, and dissemination. Includes written, spoken, and visual media.
Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.
Machines and tools, including their designs, uses, repair, and maintenance.
33%Public safety and security
Use of equipment, rules and ideas to protect people, data, property, and institutions.
Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.
31%Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
26%Law and government
How our laws and courts work. Government rules and regulations, and the political system.
23%Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Moving people or goods by air, rail, sea, or road.
20%Economics and accounting
Economics and accounting, the financial markets, banking and checking and reporting of financial data.
20%Sociology and anthropology
Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Workers use these physical and mental abilities..
Listen to and understand what people say.
Communicate by speaking.
Read and understand written information.
Use lots of detailed information to come up with answers or make general rules.
See details that are up-close (within a few feet).
Write in a way that people can understand.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
50%Sorting or ordering
Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).
Use general rules to find answers or solve problems logically.
Speak clearly so others can understand you.
Come up with different ways of grouping things.
Identify and understand the speech of another person.
Pay attention to something without being distracted.
41%Flexibility of closure
See a pattern (a figure, object, word, or sound) hidden in other distracting material.
Come up with a number of ideas about a topic, even if the ideas aren't very good.
Put together small parts with your fingers.
Use your eyes to quickly compare groups of letters, numbers, pictures, or other things.
Keep your hand or arm steady.
Quickly move your hand to grasp, manipulate, or assemble objects.
Do two or more things at the same time.
These are kinds of activities workers regularly do in this job.
77%Keeping your knowledge up-to-date
Keeping up-to-date with technology and new ideas.
77%Working with computers
Using computers to program, write software, set up functions, enter data, or process information.
67%Communicating within a team
Giving information to co-workers by telephone, in writing, or in person.
66%Planning and prioritising work
Deciding on goals and putting together a detailed plan to get the work done.
64%Building good relationships
Building good working relationships and keeping them over time.
64%Researching and investigating
Looking for, getting and understanding different kinds of information.
62%Looking for changes over time
Comparing objects, actions, or events. Looking for differences between them or changes over time.
Using your own ideas for developing, designing, or creating something new.
62%Making decisions and solving problems
Using information to work out the best solution and solve problems.
60%Collecting and organising information
Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.
59%Giving expert advice
Providing guidance and expert advice to management or other groups.
59%Monitoring people, processes and things
Checking objects, actions, or events, and keeping an eye out for problems.
57%Working with electronic equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing electronic devices and equipment.
55%Making sense of information and ideas
Looking at, working with, and understanding data or information.
53%Checking compliance with standards
Deciding whether events or processes comply with laws, regulations, or standards.
51%Documenting or recording information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
51%Training and teaching others
Understanding the needs of others, developing training programs, and teaching or instructing.
50%Explaining things to people
Helping people to understand and use information.
43%Checking for errors or defects
Inspecting equipment, structures, or materials for errors, problems or defects.
43%Coming up with systems and processes
Deciding on goals and figuring out what you need to do to achieve them.
Interests and demands
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Ideas and thinking. Searching for facts and figuring out problems in your head.
Working with people. Helping or providing service to others.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Use electronic mail.
Talk on the telephone.
Talk with people face-to-face.
94%Contact with people
Have contact with people by telephone, face-to-face, or any other way.
89%Being exact or accurate
Be very exact or highly accurate.
Have freedom to decide on tasks, priorities, and goals.
88%Freedom to make decisions
Have freedom to make decision on your own.
Work with people in a group or team.
81%Indoors, heat controlled
Work indoors with access to heating or cooling.
80%Frequent decision making
Frequently make decisions that impact other people.
Work to strict deadlines.
72%Repeating same tasks
Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.
72%Impact of decisions
Make decisions that have a large impact on other people.
71%Letters and memos
Write letters and memos.
70%Using your hands to handle, control, or feel
Spend time using your hands to handle, control, or feel objects, tools or controls.
68%Spend time sitting
Spend time sitting at work.
Deal with conflict or disagreements.
66%Physically close to people
Work physically close to other people.
64%Contact with the public
Work with customers or the public.
62%Lead or coordinate a team
Lead others to do work activities.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.