Corporate Services Managers

ANZSCO ID 1321

Overview

Snapshot

Employed
18,200
Future Growth
2.5%
Weekly Earnings
N/A
Full-Time Share
87%
Female Share
62%
Average age
48

Summary

Corporate Services Managers plan, organise, direct, control and coordinate the overall administration of organisations.

Also known as: Business Services Manager or Administration Manager.

Extensive relevant experience is needed to work as a Corporate Services Manager. Some workers also have formal qualifications. University and Vocational Education and Training (VET) are both common study pathways.

Tasks

  • providing high level administrative, strategic planning and operational support, research and advice to senior management on administrative matters such as staff management, financial planning, facility management and information services

  • developing and managing the organisation's administrative, financial, physical and staff resources

  • developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation

  • analysing complex resource management issues and initiatives that affect the organisation, and preparing associated reports, correspondence and submissions

  • providing information and support for the preparation of financial reports and budgets

  • leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information

  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums, and promoting existing and new programs and policies

Characteristics

Job Type
Managers
Skill Level
Very high skill
ANZSCO Occupation group
Unemployment Rate
Below average
Industries
Pathway(s)
  • University
  • Vocational Education and Training (VET)
  • Informal or on-the-job
Interests
  • Enterprising
Physical Demand
  • Sedentary

Outlook

Employment Outlook

The NSC produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.

Source: National Skills Commission Employment Projections to 2026.

Notes: The number employed includes people who work in this occupation as their main job. People who work in more than one job are counted against the occupation they work the most hours in.

Employment projections figures are rounded to the nearest 100. Calculations based on these rounded figures may result in differences to the numbers that are displayed on this page. Employment projections data (including occupations) can be downloaded from the Employment Projections page.

Projected Change
2.5%
(or 400 jobs)
From
15,900
in 2021
To
16,300
in 2026

Number of Workers

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.
Year Employment
2011 11,400
2012 4,100
2013 8,800
2014 9,600
2015 7,800
2016 9,300
2017 20,100
2018 13,000
2019 11,900
2020 20,000
2021 15,900
2026 16,300

Source: ABS Labour Force Survey, ABS seasonally adjusted data to November 2021 and National Skills Commission Employment Projections to 2026.


Earnings and hours

Working arrangements

  • Around 87% of people employed as Corporate Services Managers work full-time hours, in all their jobs combined. This is 21 percentage points above the all jobs average (66%).

    Full-time workers work an average of 45 hours per week in their main job. This is similar to the all jobs average (44 hours per week).

    More than two-thirds of workers regularly work overtime or extra hours (either paid or unpaid).

    Sources: Full-time share and full-time hours: ABS, 2016 Census, customised report. Compared to the all jobs average. Overtime hours: ABS, Characteristics of Employment, 2021.


Industries

Main industries

1
Public Administration and Safety
22.2%
2
Professional, Scientific and Technical Services
12.1%
3
Health Care and Social Assistance
8.9%
4
Education and Training
7.8%
5
Other industries
49.4%

Regions

Employment across Australia

NSW

22.9% All occupations: 31.6%

VIC

20.9% All occupations: 25.6%

QLD

22.5% All occupations: 20.0%

SA

5.9% All occupations: 7.0%

WA

16.8% All occupations: 10.8%

TAS

1.4% All occupations: 2.0%

NT

1.3% All occupations: 1.0%

ACT

8.2% All occupations: 1.9%

Employment by State and Territory (% Share)

State Corporate Services Managers All Jobs Average
NSW 22.9 31.6
VIC 20.9 25.6
QLD 22.5 20.0
SA 5.9 7.0
WA 16.8 10.8
TAS 1.4 2.0
NT 1.3 1.0
ACT 8.2 1.9


  • Around 65% of Corporate Services Managers live in capital cities, compared with the all jobs average of 62%.

    The Australian Capital Territory and Western Australia have a large share of employment relative to their population size.

    The regions with the largest share of workers are:

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian states, territories and regions, in this job compared to the all jobs average.


Worker profile

Age and gender

Age In Years
48
All Jobs Average is 40
Female Share
62%
All Jobs Average is 48%
  • The median age of Corporate Services Managers is 48 years. This is higher than the all jobs average of 40 years.

    A large share of workers are aged 45 to 54 years.

    Females make up 62% of the workforce. This is 14 percentage points above the all jobs average of 48%.

    Source: Based on ABS Census 2016, Customised Report. Age profile and gender share compared to the all jobs average.

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age Bracket Corporate Services Managers All Jobs Average
15-19 0.0 5.0
20-24 0.7 9.3
25-34 13.1 22.9
35-44 25.9 22.0
45-54 34.5 21.6
55-59 14.7 9.0
60-64 7.6 6.0
65 and Over 3.5 4.2
Median Age 48 40

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.


Employment Pathways

Education, training and experience

Extensive relevant experience is needed to work as a Corporate Services Manager. Some workers also have formal qualifications. University and Vocational Education and Training (VET) are both common study pathways.

Visit

  • Course Seeker to search and compare higher education courses.
  • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
  • My Skills to compare Vocational Education and Training (VET) courses, providers and student outcomes.
  • AAPathways website to explore Business Services VET training pathways.

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of Qualification Corporate Services Managers All Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate 19.6 10.1
Bachelor degree 27.2 21.8
Advanced Diploma/Diploma 18.1 11.6
Certificate III/IV 11.1 21.1
Year 12 12.9 18.1
Year 11 3.9 4.8
Year 10 and below 7.4 12.5

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.


Skills and Knowledge

Employers look for Corporate Services Managers who have strong people skills, can communicate clearly and are organised.

Skills

Skills can be improved through training or experience.

  • 57%

    Active listening

    Listening to others, not interrupting, and asking good questions.

  • 57%

    Critical thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • 57%

    Monitoring

    Keeping track of how well work is progressing so you can make changes or improvements.

  • 57%

    Reading comprehension

    Reading work related information.

  • 57%

    Social perceptiveness

    Understanding why people react the way they do.

  • 57%

    Speaking

    Talking to others.

  • 55%

    Coordination with others

    Being adaptable and coordinating work with other people.

  • 55%

    Management of personnel resources

    Motivating, developing, and directing people as they work, and choosing the best people for the job.

  • 55%

    Writing

    Writing things for co-workers or customers.

  • 54%

    Time management

    Managing your own and other peoples' time to get work done.

  • 54%

    Complex problem solving

    Noticing a problem and figuring out the best way to solve it.

  • 54%

    Judgment and decision making

    Figuring out the pros and cons of different options and choosing the best one.

  • 52%

    Active learning

    Being able to use what you have learnt to solve problems now and again in the future.

  • 52%

    Negotiation

    Bringing people together and trying to sort out their differences.

  • 50%

    Persuasion

    Talking people into changing their minds or their behaviour.

  • 48%

    Management of financial resources

    Figuring out how money is needed to do something, and keeping track of the money that's being spent.

  • 46%

    Management of material resources

    Providing the right equipment, facilities, and materials needed to do work.

  • 46%

    Instructing

    Teaching people how to do something.

  • 46%

    Learning strategies

    Figuring out the best way to teach or learn something new.

  • 45%

    Serving others

    Looking for ways to help people.


Knowledge

These are important topics, subjects or knowledge areas.

  • 74%

    Administration and management

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  • 72%

    Customer and personal service

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  • 63%

    Personnel and human resources

    Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

  • 62%

    Production and processing

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  • 59%

    Mathematics

    Arithmetic, algebra, geometry, calculus, or statistics.

  • 58%

    Sales and marketing

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  • 57%

    Computers and electronics

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • 55%

    Education and training

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • 55%

    Economics and accounting

    Economics and accounting, the financial markets, banking and checking and reporting of financial data.

  • 53%

    Clerical

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  • 53%

    English language

    English language including the meaning and spelling of words, rules of composition, and grammar.

  • 45%

    Law and government

    How our laws and courts work. Government rules and regulations, and the political system.

  • 45%

    Public safety and security

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  • 42%

    Mechanical

    Machines and tools, including their designs, uses, repair, and maintenance.

  • 40%

    Psychology

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  • 38%

    Communications and media

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

  • 38%

    Technical design

    Design techniques, tools, and principles used to make detailed technical plans, blueprints, drawings, and models.

  • 37%

    Building and construction

    Materials, and methods used to construct or repair houses, buildings, or other structures like highways and roads.

  • 33%

    Telecommunications

    Transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • 33%

    Engineering and technology

    Use engineering, science and technology to design and produce goods and services.


Abilities

Workers use these physical and mental abilities..

  • 59%

    Oral comprehension

    Listen to and understand what people say.

  • 57%

    Oral expression

    Communicate by speaking.

  • 57%

    Written comprehension

    Read and understand written information.

  • 57%

    Written expression

    Write in a way that people can understand.

  • 55%

    Problem spotting

    Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.

  • 54%

    Deductive reasoning

    Use general rules to find answers or solve problems logically.

  • 52%

    Sorting or ordering

    Order or arrange things in a pattern or sequence (e.g., numbers, letters, words, pictures, mathematical operations).

  • 48%

    Inductive reasoning

    Use lots of detailed information to come up with answers or make general rules.

  • 48%

    Originality

    Come up with unusual or clever ideas, or creative ways to solve a problem.

  • 46%

    Speech clarity

    Speak clearly so others can understand you.

  • 46%

    Speech recognition

    Identify and understand the speech of another person.

  • 46%

    Near vision

    See details that are up-close (within a few feet).

  • 46%

    Brainstorming

    Come up with a number of ideas about a topic, even if the ideas aren't very good.

  • 45%

    Mathematics

    Choose the right maths method or formula to solve a problem.

  • 43%

    Categorising

    Come up with different ways of grouping things.

  • 41%

    Far vision

    See details that are far away.

  • 41%

    Multitasking

    Do two or more things at the same time.

  • 41%

    Selective attention

    Pay attention to something without being distracted.

  • 36%

    Visualization

    Imagine how something will look after it is moved around or changed.

  • 32%

    Flexibility of closure

    See a pattern (a figure, object, word, or sound) hidden in other distracting material.


Activities

These are kinds of activities workers regularly do in this job.

  • 73%

    Planning and prioritising work

    Deciding on goals and putting together a detailed plan to get the work done.

  • 70%

    Building good relationships

    Building good working relationships and keeping them over time.

  • 68%

    Guiding and directing staff

    Guiding and directing staff, including setting and monitoring performance standards.

  • 64%

    Coordinating the work of a team

    Getting members of a group to work together to finish a task.

  • 64%

    Making decisions and solving problems

    Using information to work out the best solution and solve problems.

  • 64%

    Communicating within a team

    Giving information to co-workers by telephone, in writing, or in person.

  • 63%

    Assessing and evaluating things

    Working out the value, importance, or quality of things, services or people.

  • 63%

    Negotiating and resolving conflicts

    Handling complaints and disagreements, and negotiating with people.

  • 62%

    Coaching and developing others

    Working out the needs of others and coaching, mentoring, or helping them to improve.

  • 62%

    Monitoring people, processes and things

    Checking objects, actions, or events, and keeping an eye out for problems.

  • 61%

    Scheduling work and activities

    Working out the timing of events, programs, and activities, as well as the work of others.

  • 60%

    Looking for changes over time

    Comparing objects, actions, or events. Looking for differences between them or changes over time.

  • 59%

    Working with the public

    Greeting or serving customers, clients or guests, and public speaking or performing.

  • 59%

    Researching and investigating

    Looking for, getting and understanding different kinds of information.

  • 59%

    Collecting and organising information

    Compiling, coding, categorizing, calculating, tabulating, auditing, or checking information or data.

  • 58%

    Communicating with the public

    Giving information to the public, business or government by telephone, in writing, or in person.

  • 58%

    Checking compliance with standards

    Deciding whether events or processes comply with laws, regulations, or standards.

  • 52%

    Working with computers

    Using computers to program, write software, set up functions, enter data, or process information.

  • 51%

    Training and teaching others

    Understanding the needs of others, developing training programs, and teaching or instructing.

  • 50%

    Leading and encouraging a team

    Encouraging and building trust, respect, and cooperation among team members.


Interests and demands

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Interests

Interests are the style or type of work we prefer to do. All interest areas are shown below.

  • 100%

    Enterprising

    Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.

  • 52%

    Administrative

    Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.

  • 48%

    Helping

    Working with people. Helping or providing service to others.

  • 19%

    Analytical

    Ideas and thinking. Searching for facts and figuring out problems in your head.

  • 19%

    Practical

    Practical, hands-on work. Often with plants and animals, or materials like wood, tools, and machinery.

  • 14%

    Creative

    Working with forms, designs and patterns. Often need self-expression and can be done without following rules.


Values

Work values are important to a person’s feeling of satisfaction. All six values are shown below.
  • 90%

    Relationships

    Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.

  • 86%

    Independence

    Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.

  • 86%

    Working conditions

    Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.

  • 81%

    Recognition

    Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.

  • 76%

    Achievement

    Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.

  • 67%

    Support

    Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.


Demands

The physical and social demands that workers face most often are shown below:
  • 99%

    Face-to-face discussions

    Talk with people face-to-face.

  • 99%

    Telephone

    Talk on the telephone.

  • 97%

    Electronic mail

    Use electronic mail.

  • 96%

    Unstructured work

    Have freedom to decide on tasks, priorities, and goals.

  • 96%

    Contact with people

    Have contact with people by telephone, face-to-face, or any other way.

  • 96%

    Teamwork

    Work with people in a group or team.

  • 96%

    Freedom to make decisions

    Have freedom to make decision on your own.

  • 93%

    Indoors, heat controlled

    Work indoors with access to heating or cooling.

  • 91%

    Responsible for outcomes

    Take responsibility for the results of other people's work.

  • 91%

    Frequent decision making

    Frequently make decisions that impact other people.

  • 91%

    Impact of decisions

    Make decisions that have a large impact on other people.

  • 88%

    Lead or coordinate a team

    Lead others to do work activities.

  • 85%

    Health and safety of others

    Take responsibility for the health and safety of others.

  • 84%

    Time pressure

    Work to strict deadlines.

  • 83%

    Contact with the public

    Work with customers or the public.

  • 80%

    Being exact or accurate

    Be very exact or highly accurate.

  • 79%

    Letters and memos

    Write letters and memos.

  • 75%

    Conflict situations

    Deal with conflict or disagreements.

  • 72%

    Repeating same tasks

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  • 71%

    Spend time sitting

    Spend time sitting at work.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.


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